Myprotein Reviews 

This was my first time ordering from MyProtein, and the purchasing process was smooth from start to finish. Unfortunately, the delivery experience fell short. My parcel was left unattended on my gate pillar without any notification, and by the time I returned home, it was gone.

Trying to resolve this with Pos Malaysia was frustrating, as they were unable to assist. However, MyProtein’s Customer Care team stepped in quickly, helped initiate an investigation, and ultimately provided a full refund.

Special thanks to Silungle, Priniesha, Dylan, and Sithembile for their support and professionalism. They made a stressful situation much easier to deal with.

Despite the delivery issue, I’ll continue to support MyProtein, though I’ll likely purchase through local retailers going forward for peace of mind.

Myprotein QC team acknowledged the quality issue at an early stage and decided to issue a refund. Unfortunately, however, they have not disclosed the root cause.

Very formal and quick response, no beating around the bush. Great experience

They are advertised as a Malaysian Website. Then you put things into your basket, then want to check out and pay, only to find out, delivery is 65rm in KL and you cannot even order what you put in your basket because that cannot be shipped to your address. Rubbish experience, I will stick to Optimum Nutrition. They deliver for free, have higher quality product and hassle free customer experience.

Mostly good products, terrible delivery experience, poor customer support. It turns out that MyProtein Malaysia doesn’t really exist, they just arrange for products to be shipped to Malaysia from overseas, but they don’t help with Malaysian customs clearance or delivery within Malaysia, both of which you need to arrange yourself (which is time-consuming and expensive). Just an all-round bad experience.

Fast responses and clean communication on customer services.
Responsible on customers queries.

Great service

Had a faulty product, Myprotein Quality Team replaced it for me.

Was trying to check the authenticity of a just bought creatine. Agent Aran was really helpful by providing useful informations. Awesome customer service, keep up the good work!

First time i purchase myprotein product and i have yet to know the product quality due to my order issue. However, i hope that myprotein can be more detailed or careful in sending customer with reasonable product expiration date.
By the way, the chat with Lindi was quite pleasant and helpful

Calvin solved my problem after 3 attempts as previous 2 advisors disconnected or cut me off

Thank You Very Much Calvin 😘❤️

Worst company.
I ordered a month ago, firstly the payment with my main card didn’t go through, so I used my second card, and it was successfuly. I received my order in a week, but then few days later I got an email that my order is shipped( I didn’t ordered anything) I checked and they charged me from my first card for order than I haven’t ordered. I contacted the company, they responded that they can’t cancel my order because it was shipped already so they said that I can return it when the delivery man will come. So I did, I cancelled the delivery and they returned it back. But never send me a tracking number about it. I never received my money back . Also I contacted them recently and asked when I will get my money back. They said that they haven’t received my return and when they will receive it they will return my money. Also they asked ME for a tracking number for a returning package WHICH I DONT KNOW BECAUSE THEY NEVER SEND IT TO ME. HOW AM I SUPPOSE TO KNOW WHERE ARE MY PACKAGE????

My protein however still has not refunded or even arranged to send me the products I ordered. Furthermore every message that I got from Myrpotein is that they are waiting for Hermes to investigate, without even providing a date for the resolution of this case. Moreover Hermes”s drivers think that every place where they leaves a particular parcel is safe. Furthermore the drivers does not deliver their deliveries in the time frames they mention, then don’t mention anything if you cannot do it. I have contacted them several times and every time the responds are the computer generated one. The customer service does not even read my previous messages. Every time I contact Myrpotein I always get the same answer, that they are waiting for hermes. Any company that cares about their customers will not allow this ridiculous situations to happen over and over again. NEVER AGAIN. Because of their customer service and the delivery company that Myprotein uses, the company doesn't deserve even one star
P.S.
My account was terminated because they think I am lied about everything, which is not true because I showed them proof that I have contacted the police as well as the Lanlord. Plus it’s not my fault that Evri does not care about what they deliver. For them safety place is just to leave and show that it was delivered. Nothing more

I really would like to give them 5 stars, really, because I love them so much but they're far from being perfect so here I am: Myprotein is a great website with reasonable prices that provide a large range of good quality products for working out and more generally for health so I highly recommend their products which taste really good for the most part too, so it's a big plus. They send emails everyday (TOO many honestly) to inform about the new products, special offers and sales, and they do have offers and sales very regularly which is awesome ! And I just love their website, the browsing is clear and each product has a product information sheet with a lot of details and the reviews.

Now for the negative points: I'm kind of done with how a lot of their products are often, if not almost always, out of stock, it's really annoying, and everytime I plan to place an order, it's like playing the russian roulette because you never know what will be available or not, and I think it's not normal at all. Apparently getting more stocks is not an option for them, and of course, there are no notifications to get informed when they're back in stock. Anyway.
I also regret the fact that several years ago, for a certain sum spent, we could get free shakers, pill boxes and stuff, and even food supplements but today, we barely have anything. Instead, they have a partnership with a website that provides the discounts after you give them your credit card info, but the site looks so fishy, I checked the reviews and they are just BAD, apparently it's a total scam, they steal money on people's bank accounts so I never gave them my info therefore I never get my discounts despite the money I spend on Myprotein, it's so frustrating... It's really disappointing that they signed a partnership with such a website, it's so unprofessional and it makes them look suspicious, it's really sad.
They probably already know it but their zip bags, or whatever it's called in English, are so unpractical: you have to put your hand in the bag, you get powder on your hand, the spoon get lost in the bag, the zips don't close and trying to store bags in a cupboard is a headache. In short, I hate those ! If I had known back then, I would have kept my old whey pots.

Personal wish: I hope they will fix those problems and another thing, I hope they will widen their range of health products even more.

I did not receive much updates from an order that I placed on 17 May that has yet to be delivered. It's been close to a month and the support is still taking one whole week to check with courier company regarding my shipment (with no updates!). Would not recommend to place expensive or urgent order through Myprotein as logistics from UK to MY is deplorable and they should have not used LWE.

Great product quality

Very good product quality and fast delivery .

Been a repeat customer over the last year. Always been excellent. Thanks for the great product and fast delivery.

I did my order (254358324) on 25/11/2020 and until today (11/04/2021) I didn't receive yet the products, I still waiting for them. I had requested the money refund but I didn't receive it. Absolutely the worst online shop experience. If you don't want to lose your money, time and patience don't shop in MyProtein