This place is a total scam which i have reported to the BBB and the FTC. 1ST NEVER RECEIVED PHYSICAL CARD 2ND VIRTUAL CARD RECEIVED CANNOT ACTIVATE SITE WAS DOWN FOR A MONTH. STILL CANNOT AC... See more
Company replied
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Review summary
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My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... See more
Company replied
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the... See more
Company replied
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Cannot login to myprepaidcenter
I'm trying to login since a week already and the website is simply not working. Resetting the password doesn't work either. The worst thing is that they don't have a contact email. I'm not willing to spend money on a phone call. Really frustrating
4 March 2026
Unprompted review
Reply from My Prepaid Center
Dear Deuterio,
Thank you for sharing your experience, and I’m really sorry to hear how frustrating it has been trying to log in and reset your password. We understand how difficult it is when the website isn’t cooperating and you can’t find the support channel you need. We’d truly like to help get this resolved for you. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request the information needed to look into your account and assist you further. We’re here to help and appreciate the chance to make this right.
Regards,
Josh R.
Myprepaidcenter.com
Fraudulent charges immediately after activation – zero support
I redeemed a Visa Prepaid Card on Feb 27, 2026, only to find a fraudulent $250 transaction posted just three days later. Since then, my experience with MyPrepaidCenter’s support has been a nightmare. I have tried calling multiple times to resolve this, but I am consistently met with disconnected calls or no answer from the dispute department.
I have now sent a formal dispute email with the completed Cardholder Dispute Form (on March 3) have to see if I actually get a response from this channel, but the lack of immediate phone support for a fraud case of this size is unacceptable. Be very cautious with these cards—they appear to be vulnerable to fraud and the "support" system is designed to be unreachable.
3 March 2026
Unprompted review
Reply from My Prepaid Center
Hi Mayank,
Thank you for sharing your experience, and we are very sorry to hear about the fraudulent transaction and the difficulty you have encountered when trying to reach our support team. We understand how urgent and concerning this situation is, and we want to assist you as quickly as possible. Please check the email you should have received from noreply.notifications@trustpilot.com, as we need your card and contact details through that secure channel so we can properly investigate and support your dispute request.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
i received a card 30$ i tried using it…
i received a card 30$ i tried using it on a ton of sites non of them working they just give you a dead card don't bother purchasing if my issue is to be resolved I'll take down the review but for now nothing back FROM them after multiple "ESCALATIONS"
3 February 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your $30 card has not been working on multiple websites and that you have not received an update despite several escalations. We understand how frustrating it is to feel like you were given a non‑functional card, and we appreciate you bringing this to our attention so we can review what happened. We want to help resolve this as quickly as possible, so please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out through Trustpilot to securely gather the information needed to continue assisting you. Thank you again for giving us the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
Card blocked immediately after activation — no customer support
I received a prepaid Mastercard as a gift and activated it through MyPrepaidCenter.com. Shortly after activation, I added the card to my Samsung Wallet and attempted to make a legitimate purchase while traveling. The card was immediately blocked for "security reasons."
I called customer service at 1-888-371-2109 and waited over 10 minutes with no answer. I have $226.19 remaining on my card that I cannot access. The cardholder name is Yanyi Chen, and my registered email is baitaoliang@gmail. Card ending in 2712.
I am requesting that my card be unblocked immediately, or that my remaining balance be transferred to a replacement card or refunded by check. Please contact me via email as I am currently overseas and unable to keep calling.
3 March 2026
Unprompted review
Reply from My Prepaid Center
Dear Brian,
Thank you for sharing your experience, and I’m very sorry for the frustration caused by the card being blocked after activation and by the difficulty reaching our support team. We understand how concerning it is to be unable to access your remaining balance while traveling, and we want to get this resolved for you as quickly as possible. To protect your account, we need to verify a few details—please check your inbox for a message from noreply.notifications@trustpilot.com, as this will allow us to securely gather the information needed to review the block on your card and assist with unblocking or replacement options. We look forward to helping you get this sorted promptly.
Warm regards,
Josh R.
Myprepaidcenter.com
I cant talk to a person
I cant talk to a person. My card keeps getting declined even though it has hundreds of dollars on it.
1 March 2026
Unprompted review
Reply from My Prepaid Center
Dear Noah,
Thank you for taking the time to share your experience, and I'm truly sorry to hear that your card is being declined and that you haven’t been able to reach a representative—this is certainly not the experience we want for you. We’d like to look into this right away, but we’ll need a bit more information to assist you securely. Please check your inbox for an email from noreply.notifications@trustpilot.com, as it includes a secure link where you can provide your details so we can investigate the decline issue and help get your card working properly. We’re here to help and appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 03/05/2026:**
Hello Noah, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Doesnt work anywhere
Doesnt work anywhere. Declined from amazon and ikea. Gonna file a complaint with CPFB if issue persists for a week
24 February 2026
Unprompted review
Reply from My Prepaid Center
Hi Jack,
Thank you for sharing your experience, and we’re sorry to hear that your card was declined at Amazon and IKEA. We understand how frustrating this can be, and we’d like to take a closer look to help resolve the issue as quickly as possible. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to assist you further. We look forward to helping you get this sorted out.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/28/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
my virtual mastercard gets declined…
my virtual mastercard gets declined everywhere
Update 1 : i filled their form which they sent after review and added my card number in that form too but still after 2 days it gets declined everywhere
Update 2: I shared my billing address as asked like 10 days ago but still card doesn’t work! Scam!
21 February 2026
Unprompted review
Reply from My Prepaid Center
Hi Alen,
Thank you for taking the time to share your feedback and I am sorry to hear that your virtual Mastercard is being declined. We would really like to help resolve this for you. Please check the email sent to you from noreply.notifications@trustpilot.com so we can securely gather the details needed to look into this issue and assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
If you use this site keep your fingers crossed
Using misplay I purchased two cards both Visa and they work fine but ever since then I haven't been able to use any cards I've purchased from this site
17 February 2026
Unprompted review
Reply from My Prepaid Center
Hello Kedarie,
Thank you for sharing your experience with us. We are sorry to hear that you have been unable to use the cards you purchased after the first two worked successfully. We would like to take a closer look and help resolve this as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather the information needed to assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
Scam
Scam. They send you debit cards that are Dead on Arrival. Then they make endless excuses as why your money is inaccessible. I have called them 9 times and been given every excuse imaginable. Basically they are holding my funds hostage with no way to recover the money.
11 February 2026
Unprompted review
Reply from My Prepaid Center
Hello Theo,
Thank you for taking the time to share your experience. We are very sorry to hear that your card arrived inactive and that you encountered difficulties accessing your funds, as this is not the experience we want for any of our customers. We would like to investigate this further and assist you directly. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we need some additional information to review your card details and help resolve this as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
I received a $53 gift card
I received a $53 gift card, and I haven't been able to pay on any online site; it's very frustrating.
I haven't received an email regarding their response, and the card expires this month.
16 February 2026
Unprompted review
Reply from My Prepaid Center
Hi Alexander,
Thank you for sharing your experience with us. We’re sorry to hear that you’ve been unable to use your $53 gift card online, and we understand how frustrating that can be. To assist you further, we’ve reached out through Trustpilot, so please check your inbox for a message from noreply.notifications@trustpilot.com. We’ll need a bit more information from you in order to investigate and help resolve this issue as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/18/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Scam - Avoid
Scam of a company. I was issued a card and one day later there was all these fraudulent transactions taking my balance to $nil. Called and was told it could be up to 90 days to get this back after I submit a bunch of personal information. I would avoid purchasing anything from this company.
15 February 2026
Unprompted review
Reply from My Prepaid Center
Hello John,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the unauthorized transactions on your card and the frustration this has caused. We understand how important quick resolution is in these situations. We have sent you an email from noreply.notifications@trustpilot.com so we can securely gather the information needed to investigate your case and assist you further. Please check your inbox, including your spam or junk folder, and we look forward to helping you resolve this as soon as possible.
Regards,
Maurice V.
Myprepaidcenter.com
Major Inconvenience by My Prepaid Center, My Card Wallet App
I received a $24 virtual Mastercard gift card from a settlement, when I tried to use it at a restaurant card got declined since. it turns out that merchant charges temporary 20% gratuity, I was told by Card Wallet customer service that the address you put in the app for the card has to be the one they have on file, so I went to log into the My Card Wallet app to update the address, instead I got a pop up message that I am locked out so I couldn't correct my address, so I went to My Prepaid Center I couldn't log in to see if the address needs to be corrected, (the address they have on file doesn't have an apartment unit number so that may be the error) according to MyCard Wallet customer service I am locked out, they said try to log in in 24 hours, I actually lost earnings in the amount of hours I spent trying to get access to a virtual Mastercard that I rece for a class action settlement, why is it that recipients of these virtual cards now have to deal with both My Prepaid Center and My Card Wallet app
17 February 2026
Unprompted review
Reply from My Prepaid Center
Hello Candice,
Thank you for sharing your experience with us. We are sorry to hear about the difficulties you encountered with the temporary gratuity hold at the restaurant, the address mismatch, and the lockout issues when trying to update your information in both MyPrepaidCenter and the My Card Wallet app. We understand how frustrating this has been, and we want to assist you directly so we can look into your card details and help you regain access. Please check your email for a message from noreply.notifications@trustpilot.com so you can securely provide your information and allow us to continue supporting you.
Regards,
Maurice V.
Myprepaidcenter.com
Wish I could give them 0 stars
Wish I could give this awful company zero stars because I’ve never had a smooth transaction experience using them. Why are they still in business with no much complaints. Today I tried several times to use the debit card balance to reload onto Amazon gift cards but it keeps getting rejected. I tried using the card at their preferred retailers and the same thing, rejected, rejected.
16 February 2026
Unprompted review
Reply from My Prepaid Center
Dear Bussie,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the ongoing difficulties you’ve experienced when trying to use your prepaid card. We understand how frustrating it must be to face repeated declines—whether on Amazon or at preferred retailers—and we want to make sure we look into this thoroughly for you. To move forward and properly investigate what’s causing these rejections, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details we need to assist you. Please check your inbox when you can, and we’ll be ready to help.
Warm regards,
Josh R.
Myprepaidcenter.com
I'd give it zero stars but that's not…
I'd give it zero stars but that's not an option. I received a prepaid card as a gift, but I can't add it to my wallet, the card is declined, I called the help number and it says it's been blocked for security reasons and no one answers the phone. No way to get help when you login. Total scam. Don't know why any company would use this scam of a prepaid company for their "gifts".
15 February 2026
Unprompted review
Reply from My Prepaid Center
Dear Sam,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the trouble you’ve had with your prepaid card. We understand how frustrating it is when a card can’t be added to a wallet, is declined, or becomes blocked for security reasons—especially when you’re unable to reach support. We want to help resolve this as quickly as possible, and we’ve reached out through Trustpilot to gather the information needed to review your card and assist you further. Please check for an email from noreply.notifications@trustpilot.com so we can continue working with you directly. We appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/18/2026:**
Hello Sam, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
WORST Prepaid Card experience in my…
WORST Prepaid Card experience in my life.
I've gotten 2 of these from my employer and none of them work, I've tried calling them but good luck with that, you will be thrown into an endless loop of Machines when calling their line, I will refuse any gift card from this provider moving forward.
UPDATE: DO NOT TRUST THEIR REPLIES, THE NUMBER THEY QUOTED IS NOT "THEIR TEAM'S" IT IS JUST A INFINITE LOOP OF ROBO PROMPT THAT TAKE YOU NOWHERE.
13 February 2026
Unprompted review
Reply from My Prepaid Center
Hi there,
Thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced with your prepaid cards and with reaching our support team, and we understand how frustrating this must have been. We would like to assist you directly and investigate what happened with both cards. Please look out for an email from noreply.notifications@trustpilot.com so we can securely gather the information needed to help resolve this for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Online MC has not been…
Online MC has not been accepted/declined at over a dozen vendors. I contracted BHN over four weeks ago to have the funds deposited to my Venmo, and now the balance is $0. But nothing has been transferred. Contacted BHN who advised the balance is zero because the card has been "retired" but the agent doesn't even know that means??
11 February 2026
Unprompted review
Reply from My Prepaid Center
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear that your online Mastercard was declined by multiple vendors and that the recent status of your card has caused confusion. We’d really like to take a closer look at what happened with the Venmo transfer request and the “retired” status mentioned by the agent. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your account details and assist you further. We’re here to help resolve this as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
DO NOT THROW AWAY YOUR MONEY - THEY DO NOT HONOR CARDS
On three occasions I have encountered fraud with myprepaidcenter gift cards. The first two happened in 2023, with two cards, each valued at $150. I was unable to activate the cards as they had already been used entirely by the time I activated them. I was able to speak to customer service at that time and I submitted claims with original receipts, etc., three times before I gave up. They did not ever respond. Most recently I received a card valued at $350. I used it one time for $97.47. When I went to use it again I had insufficient funds for a $35 purchase. I logged in and there is a starting balance of $350, no transactions listed and an ending balance of $24.22. You cannot speak to a person, there is not a fraud department and most infuriating of all; I cannot even see the transactions of the fraud to dispute it. This company sucks, you cannot speak to a person any longer. Though even three years ago when you could, they didn't fix anything. DO NOT WASTE YOUR MONEY, YOU ARE THROWING IT AWAY IF YOU PURCHASE ONE OF THESE AS A GIFT!
11 February 2026
Unprompted review
Reply from My Prepaid Center
Hello Bonnie,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience this situation has caused you. What you described is certainly not the experience we want for any cardholder, and we understand how concerning it is to see unexpected activity or to be unable to view transactions. We would like to assist you directly and investigate your card details further, but we need some information to proceed. Please check the message sent to you from noreply.notifications@trustpilot.com and provide the requested details so we can continue helping you right away.
Regards,
Maurice V.
Myprepaidcenter.com
Can't use my VISA prepaid card
can't use my VISA prepaid card. i get payment cancelled everytime i try to use it. cant get contact support because their website says that my LAS NAME IS INCORRECT in the contact us page. HOW THE HE*** youve designed your website?...
11 February 2026
Unprompted review
Reply from My Prepaid Center
Hello Armando,
Thank you for sharing your experience, and I'm truly sorry for the frustration you've encountered with your VISA prepaid card and with our Contact Us page. This is certainly not the experience we want for our customers. We’d like to take a closer look at what’s causing the payment cancellations and the last-name validation issue, so please check your email for a message from noreply.notifications@trustpilot.com. Through that secure channel, we can gather the information needed to assist you further and work toward a resolution as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
My card keep declined.
My card keep declined.
I've 2 cards that can't be reedemed everywhere. The message from payment service is card declined. No contact whatsoever to reach them. They didn't care nor responsible for anything if this happend.
1 February 2026
Unprompted review
Reply from My Prepaid Center
Hello Josh,
Thank you for sharing your experience. We are sorry to hear that your cards are being declined and that you have had trouble reaching support. We want to assist you as quickly as possible, but we need to securely gather your information. Please check your inbox for a message from noreply.notifications@trustpilot.com and reply to that email so we can investigate the issue and help resolve it.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/12/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Worst experience
Worst experience. Out $5 only managed to use $1 . Then they block my card with $4 blamace. Unable to use my card now anywhere. Can anyone tell way to contact them ?
Update: Still unsolved .did not received any mail regarding issue.
9 February 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience, and I’m very sorry to hear that you were only able to use part of your balance, that your card became blocked, and that you’ve had difficulty finding a way to contact us. We understand how frustrating this situation is, and we want to look into your card details so we can help get this resolved. To assist you directly, we’ve sent a message through Trustpilot—please check the email from noreply.notifications@trustpilot.com so we can securely gather your information and provide further support.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 02/10/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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