Its a realy Great CARD and an online bank, I have only one big issue whit my CARD, the problem is the monthly ATM limit is £865 and that and thats really Low it could be atleast £5000 And alsó do da... See more
Company replied
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See what reviewers are saying
BIGGEST SCAM ARTISTS OF ALL TIME! They take in your money, withhold it, then lie about everything. They promised after 7 days and a “computer bug” I’d be paid Friday- it’s Monday at 2pm and st... See more
Company replied
Definitely need to up the maximum balance. As I'd like to go to work but I'm afraid if I earn too much it won't go into my account. Need to up the spending limits. Need to stop those extra charge... See more
Company replied
Very good bank in uk have tell my family and friends about my pockets is my main bank pls increase my limit in a month thank
Company replied
Company details
Written by the company
Le compte mobile solidaire avec transferts d’argent internationaux
Contact info
27 rue Mansart, 37300, Joué-lès-Tours, France
- +33 1 86 26 93 35
- corporate@fair-ezone.com
- mypocket.io
Reply from MyPocket
Hello Hamza,
We are quite surprised of your review as you contacted us today at 14:14 and you received at answer at 15:39.
We are not sure to understand what do you mean by "Impossible to contact us".
If you need any assistance our team will be very happy to help you to solve any issue.
We thank you for sharing your opinion with us. It will help us to improve our service, please contact us by e-mail so that we can help you.
Have a great day!
Best regards
Thomas | MyPocket
Transactions
I receive my weekly wages on my account and one of the transactions has been blocked and I have no way to move my money around
27 October 2022
Reply from MyPocket
Hello Wilson,
We are very sorry to hear about the situation you faced, however it seems that your wages is not blocked.
If an incoming transfer cannot been credited to your MyPocket account, it will be automatically returned to the the issuing account within few days.
For futher assistance do not hesitate to contact us at the following email address : support@mypocket.io and in social medias (Instagram / Facebook). Our team will be very happy to help you.
We thank you for sharing your opinion with us. It will help us to improve our service, please contact us by e-mail so that we can help you.
Have a great day!
Best regards
Great app very reasonable and fast
28 August 2022
Reply from MyPocket
Hello Endrance,
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer a fast service at the best price on the market.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Reply from MyPocket
Hello Bernard
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer the greatest services at the best price!
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
I have a very good experience with my…
I have a very good experience with my pocket I a. Totally happy with their services.
28 October 2022
Reply from MyPocket
Hello Asim,
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account. It was a pleasure for our support team to exchange with you.
We will continue to do our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
It’s so good to use I just not feel…
It’s so good to use I just not feel comfortable to use my main bank in other countries so just charge it up and use it
17 July 2022
Reply from MyPocket
Hello Julian,
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer the greatest services at the best price.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Great app been fantastic works fine…
Great app been fantastic works fine payment land on time
17 June 2022
Reply from MyPocket
Hello Marek
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer the greatest services at the best price!
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
I have never ever regret banking with…
I have never ever regret banking with MyPocket, there service is good and the customer care service,MyPocket Support term approach to me anytime i need help was perfect, infact MyPocket is the best 🥰🥰🥰🥰🥰🥰
27 October 2022
Reply from MyPocket
Hello Monisola
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account. It was also a great pleasure for our customer's service team to exchange with you.
We will continue to do our best to offer a convenient application with the greatest services ! We thank you for being a member of MyPocket !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
I can’t call customer service
I can’t call customer service, which is very low. I need to talk to someone
26 October 2022
Reply from MyPocket
Hello Olaitan
We are very sorry to hear about the situation you faced, unfortunately sometimes our customer service line receive a lot of requests therefore we cannot help everyone at the same time.
However note that you can contact us at the following email address : support@mypocket.io and in social medias (Instagram / Facebook). Our team will be very happy to help you and they usually reply in time.
If you still wish to be called, please contact us by email and notify us with your phone number, an operator will call you today and do his best to help you !
We thank you for sharing your opinion with us. It will help us to improve our service, please contact us by e-mail so that we can help you.
Have a great day!
Best regards
Thomas | MyPocket's Team
Very good bank in uk have tell my…
Very good bank in uk have tell my family and friends about my pockets is my main bank pls increase my limit in a month thank
27 October 2022
Reply from MyPocket
Hello Dennis
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
To increase your loading limits, we advise you to subscribe to our premium offer ! To do so :
1 - Click on "Plus"
2 - Click on Subscription
3 - Change my subscription
4 - Choose the subscription that you prefer
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Customer service issues.
When you have an issue it’s hard to contact customer services and when you eventually do they take days to email you back…
7 October 2022
Reply from MyPocket
Hello Imani,
Thank you for your feedback!
Your review is surprising as after verification our team replied to your e-mails in less than 2 hours.
We will continue to do our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
i love mypocket
27 October 2022
Reply from MyPocket
Hello Muhammad,
Thank you for your positive feedback!
We are so happy to hear that you love your MyPocket account
We will continue to do our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
The card just stopped ✋️ working 💪 I…
The card just stopped ✋️ working 💪 I can't send money I can't use the card is not just working
7 July 2022
Reply from MyPocket
Hello Abiodun
We are very sorry to hear about the situation you faced,
Your card is working normally, however note that if you have no funds on your card you won't be able to make any payment.
Our team contacted you to help you on this matter.
You can reply to our e-mail or contact us in our social medias (Instagram / Facebook). Our team will be very happy to help you and they usually reply in time.
Have a great day!
Best regards
Thomas | MyPocket's Team
Good bank ive used so far love it
13 October 2022
Reply from MyPocket
Hello Mohammed,
Thank you for your positive feedback!
We are so happy to hear that you love your MyPocket account
We will continue to do our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Everytime I have a problem they respond…
Everytime I have a problem they respond before 24h actually and they’re very helpful and polite. AMAZING
14 October 2022
Reply from MyPocket
Hello Liliana
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account, it was a real pleasure for our team to exchange with you :)
We will continue to do our best to offer a convenient application and reply to your request as soon as possible.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
From almost 6 months i am having a…
From almost 6 months i am having a wonderful experience of using my pocket. The team is so reactive and simply fantastic the use of application.
Loving it
Regards
27 October 2022
Reply from MyPocket
Hello Waleed,
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account, it was a real pleasure for our team to exchange with you :)
We will continue to do our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Reply from MyPocket
Hello Hassan
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will keep doing our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
It's awesome experience
27 October 2022
Reply from MyPocket
Hello Singh
Thank you for your awesome feedback!
We are so happy to hear that you are satisfied with your MyPocket account
We will continue to do our best to offer a convenient application and provide you the best experience.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Reply from MyPocket
Hello Iheka
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer a convenient application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Très bon carte
27 October 2022
Reply from MyPocket
Bonjour Lilr,
Merci pour ce retour positif !
Nous sommes ravis que vous soyez satisfait de votre compte MyPocket.
Nous allons continuer à faire notre maximum pour proposer les meilleurs services au meilleur prix !
Si vous avez la moindre question, n'hésitez pas à nous recontacter à l'adresse suivante : support@mypocket.io
En vous souhaitant une excellente journée
Bien cordialement
Thomas | MyPocket
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