Its a realy Great CARD and an online bank, I have only one big issue whit my CARD, the problem is the monthly ATM limit is £865 and that and thats really Low it could be atleast £5000 And alsó do da... See more
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BIGGEST SCAM ARTISTS OF ALL TIME! They take in your money, withhold it, then lie about everything. They promised after 7 days and a “computer bug” I’d be paid Friday- it’s Monday at 2pm and st... See more
Company replied
Definitely need to up the maximum balance. As I'd like to go to work but I'm afraid if I earn too much it won't go into my account. Need to up the spending limits. Need to stop those extra charge... See more
Company replied
Very good bank in uk have tell my family and friends about my pockets is my main bank pls increase my limit in a month thank
Company replied
Company details
Written by the company
Le compte mobile solidaire avec transferts d’argent internationaux
Contact info
27 rue Mansart, 37300, Joué-lès-Tours, France
- +33 1 86 26 93 35
- corporate@fair-ezone.com
- mypocket.io
Please don’t use this account
Please don’t use this account. I transferred 57 pounds from my own personal account to this very account for the past two weeks. Till now the money have not hit my account.
My own money you know!
They said issues with bug but that have been resolved since last week.
Only God knows when they will credit my account.
6 January 2024
Unprompted review
Reply from MyPocket
Hello Tony
We are very sorry to hear about the situation you have faced, we understand how important financial issues are to our users and we treat them with the highest level of attention to meet your expectations.
It was indeed impossible to perform incoming transfer for 3 days, this problem has already been solved 2 weeks ago and the money has already been credited to your account.
We apologize for the inconvenience
If you have any question, do not hesitate to contact us again at support@mypocket.io
Have a great day!
Sincerely
Thomas | MyPocket
BIGGEST SCAM ARTISTS OF ALL TIME
BIGGEST SCAM ARTISTS OF ALL TIME!
They take in your money, withhold it, then lie about everything. They promised after 7 days and a “computer bug” I’d be paid Friday- it’s Monday at 2pm and still no money has been paid, they just say “we’ll get back to you”. DO NOT USE THIS BANK!!!!!!!!!
Money was finally paid in - so I moved it out to another account that I trust - lo and behold another “technical bug” and the moneys now gone missing completely.
They’ve been reported to French fraud authorities and the French banking system as I do believe they are committing fraud and withholding funds from customers
22 January 2024
Unprompted review
Reply from MyPocket
Hello James
We are very sorry to hear about the situation you have faced, we understand how important financial issues are to our users and we treat them with the highest level of attention to meet your expectations.
In accordance with European banking regulations, our custodian bank may carry out a routine verification in some cases. When this requires further verification by the banking authorities, the account may be temporarily blocked during this period.
However, we would like to point out that as you could see in your account, the money was not "Missing" as you confirmed yourself by email that you received it.
If you have any question, do not hesitate to contact us again at support@mypocket.io
Have a great day!
Sincerely
Thomas | MyPocket
THIEVES STEELING MONEY !!!!!!
Follow up from my previouse review of these thieves who have had £28 of my money since Monday I was told its there ba king partner who there waiting to pay me MY MONEY then 5 days later they say ohh we have had a bug attack on the system that's the delay and I see they only bother replying to the FAKE positive feedback on here which is completly FAKE !!!! only real reviews these thieves have is negative !!!!!!!
15 January 2024
Unprompted review
Reply from MyPocket
Hello Marcel,
We are very sorry to hear about the situation you have faced, we understand how important financial issues are to our users and we treat them with the highest level of attention to meet your expectations.
In accordance with European banking regulations, our custodian bank may carry out a routine verification in some cases. When this requires further verification by the banking authorities, the account may be temporarily blocked during this period.
However, we would like to point out that we reply to every email we receive.
If you have any question, do not hesitate to contact us again at support@mypocket.io
Have a great day!
Sincerely
Thomas | MyPocket
My payment 0has been mad from dwp on…
My payment has been mad from dwp on 20th January not refunded , it’s uk government department which pays me on monthly basis , can take action and refund as soon as possible, thanks Ali Khaliqyar
20 January 2023
Reply from MyPocket
Hello Ali,
We are very sorry to hear about the situation you faced, we understand how important financial issues are for our users and we treat them with the highest level of attention to meet your expectations.
After verification the funds have already been refunded do the issuing account few ago as written previously by email.
Unfortunately, the refund is made by our bank partner EMLpayments and not by us.
If you need futher assistance, please, do not hesitate to contact us by email.
Our team will do their best to help you.
Best regards
Thomas | The MyPocket Team
You never replied to my email
You never replied to my email, I sent that email on the 12/12/22 at 10:09am BST you didn’t reply to my email, even before that I sent another email almost a month ago you didn’t reply to that ever, so THATS A LIE, this situation needs to be sorted out ASAP as it’s been over 4+ months.
26 December 2022
Unprompted review
Reply from MyPocket
Hello Marszy,
We are very sorry to hear about the situation you have faced, we understand how important financial issues are to our users and we treat them with the highest level of attention to meet your expectations.
In accordance with European banking regulations, our custodian bank may carry out a routine verification in some cases. When this requires further verification by the banking authorities, the account may be temporarily blocked during this period.
However, we would like to point out that we reply to every email we receive. After verification we did reply to those e-mails.
If you have any question, do not hesitate to contact us again at support@mypocket.io
Have a great day!
Sincerely
Thomas | MyPocket
I'm very glad
20 December 2022
Reply from MyPocket
Hello Shahid
Thank you for your positive feedback!
We are so happy to hear that you enjoy your MyPocket account.
We will continue to do our best to offer a fast and reliable application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
THIS COMPANY MUST BE STOPPED!
THIS COMPANY MUST BE STOPPED!! my account was closed down for no reason. I TRANSFERED MOENY FROM MY OTHER ACCOUNT INTO THIS STUPID ACCOUNT WHICH HAD MY UNIVERSAL CREDIT FINDS AND MY WORK FUNDS ALONG WITH OTHER FUNDS GIVEN TO ME BY MY SISTERS!! ITS BEEN A MONTH SINCE THEY ASKED ME TO SEND DOCUMANTATION SO THEY CAN RELEASE THE FUNDS INTO A DIFFERENT ACCOUNT!! BUT IM STILL WAITING!! IVE SENT EMAILS UPON EMAILS!! NO ANSWER THE PHONE IS NEVER AVALIABLE!! HOW DO WE GET OUR MONEY BACK!! IM CONVINCED ITS A SCAM AT THIS POINT!!! NOT HAPPY THIS BANK NEEDS TO BE SHUT DOWN
17 November 2022
Unprompted review
Reply from MyPocket
Hello Charmaine
We are very sorry to hear about the situation you have faced, we understand how important financial issues are to our users and we treat them with the highest level of attention to meet your expectations.
In accordance with European banking regulations, our custodian bank may carry out a routine verification in some cases. When this requires further verification by the banking authorities, the account may be temporarily blocked during this period.
If your problem has not yet been resolved, please contact us at support@mypocket.io.
Our staff will be happy to assist you in any way they can!
However, we would like to point out that we reply to every email, and if there was money in the account, the full amount will of course be returned to you following the procedures indicated.
Thank you for sharing your opinion with us. It will help us to improve our service and ensure that we provide the best experience.
Have a great day!
Sincerely
Thomas | MyPocket
good experience open branch in paris
13 December 2022
Reply from MyPocket
Hello Harjit
Thank you for your positive feedback!
We are so happy to hear that you enjoy your MyPocket account.
We will continue to do our best to offer a fast and reliable application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
My son has 900 in the account which…
My son has 900 in the account which they have locked and he needs his for rent and bills
12 December 2022
Unprompted review
Reply from MyPocket
Hello Susan,
We are very sorry to hear about the situation you faced, we understand how important financial issues are to our users and we treat them with the highest level of attention to meet your expectations.
Our bank partner (or us) do not lock the funds for no reason,
They might be temporarily blocked for a review from the bank EMLPayments.
This is a neccessary procedure, note that while his funds appears as locked, he is still able to make BankPayment and Withdrawals with his card.
We thank you for sharing your opinion with us. It will help us to improve our service.
Best regards
Thomas | The MyPocket Team
Reply from MyPocket
Hello Waqar
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer a fast service with the best price !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Yes it's great experience but still now…
Yes it's great experience but still now it's not open because of my pasword is not access I don't know what is the problem
17 November 2022
Reply from MyPocket
Hello Hamayoun
We are very sorry to hear about the situation you faced,
Maybe you have forgotten your password, if it is the case, could you please contact us directly at the following e-mail address :
Support@mypocket.io
Our team will do their best to help you.
We thank you for sharing your opinion with us. It will help us to improve our service, please contact us by e-mail so that we can help you.
Have a great day!
Best regards
Thomas | MyPocket's Team
Reply from MyPocket
Hello Obamoghe
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer the best service with the greatest price.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
it’s best to reply quick… thanks for…
it’s best to reply quick… thanks for giving me an answer on same day even on same hour 👍 i will invite more people soon…
6 November 2022
Reply from MyPocket
Hello Zabeeh
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer the best service with the greatest price.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Monthly limit should be £5000 the daily limit should be £500-£1000
Its a realy Great CARD and an online bank, I have only one big issue whit my CARD, the problem is the monthly ATM limit is £865 and that and thats really Low it could be atleast £5000
And alsó do daily limit which is £185
It could be atlewst £500-£1000 but other then that I havent got an issue whit it🙂
1 June 2022
Reply from MyPocket
Hello Andras,
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
Concerning the limits, it is unfortunately set up by our bank partner (EMLPayments) however we are trying to negociate to increase them !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Because is fast and easy banking…
Because is fast and easy banking without losing your money
5 November 2022
Reply from MyPocket
Hi Adebola
Thank you for your positive feedback!
We are so happy to hear that you are satisfied with your MyPocket account.
We will continue to do our best to offer the best service with the greatest price.
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
What's wrong with enter money?
5 November 2022
Reply from MyPocket
Hello Billal
We are very sorry to hear about the situation you faced,
We are not sure to understand for which incoming payment is it about.
Our team contacted you to help you on this matter.
You can reply to our e-mail or contact us in our social medias (Instagram / Facebook). Our team will be very happy to help you and they usually reply in time.
Have a great day!
Best regards
Thomas | MyPocket's Team
Can’t pay my sfr green phone bill and…
Can’t pay my sfr green phone bill and charges are too much for deposit
1 November 2022
Reply from MyPocket
Hello Hassan,
We are very sorry to hear about the situation you faced,
We are not sure to understand your review as there is NO charge for bank deposit.
Concerning your payment attempt with SFR, we cannot see this payment on our side.
If the issue has not been sorted yet, we would advise you to contact us at the following email address : support@mypocket.io and in social medias (Instagram / Facebook). Our team will be very happy to help you and they usually reply in time.
We thank you for sharing your opinion with us. It will help us to improve our service, please contact us by e-mail so that we can help you.
Have a great day!
Best regards
Thomas | MyPocket's Team
Worst bank ever I was supposed to get…
Worst bank ever I was supposed to get my monthly wages on the 31st October nothing is in my account it has now been more than 24 hours and still nothing and no one is replying to my emails or answering the phone
31 October 2022
Unprompted review
Reply from MyPocket
Hello Tamika,
We are surprised of your review as you contacted us on the 31 October at 11:27 and received a feedback from our support team at 12:42 on the same day.
We advise you to be a bit more patient and not sending several emails for the same request as it will naturally take longer for us to reply.
Have a great day!
Best regards
Thomas | MyPocket
Have good experience about use my pocket
1 November 2022
Reply from MyPocket
Hello Shamraiz
Thank you for your positive feedback!
We are so happy to hear that you enjoy your MyPocket account.
We will continue to do our best to offer a fast and reliable application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
Mypocket is the best i have ever…
Mypocket is the best i have ever experienced with well organised
1 November 2022
Reply from MyPocket
Hello Ugwu,
Thank you for your positive feedback,
We are so happy to hear that you enjoy your MyPocket account.
We will continue to do our best to offer a fast and reliable application with the greatest services !
If you have any questions, please do not hesitate to contact us at the following address: support@mypocket.io
We wish you a great day !
Sincerely
Thomas | MyPocket
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