My Perfect Art Reviews 

203
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently contacted Russell with regards a Craig Davidson picture which he had in stock. There was a certain frame I wanted this picture mounted on as it was to match another Craig Davidson pict... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would give 11. First class service, quick professional explaintive all the way through the process. Russel gave us his personal attention and kept us informed every step o... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with, Russell is totally on the ball keeping me informed from ordering to delivery. The prints I purchased are really top quality. A nice touch was the inclusion of a prin... See more

Company replied

Rated 5 out of 5 stars

Amazing start to finish. It was my first time purchasing real Artwork and Russell couldn’t have been more helpful. From ensuring the frame was ideal for my space, to answering any and all questions... See more

Company replied

Company details

  1. Art Gallery

Written by the company

My Perfect Art - One of the UK’s Leading Fine Art Retailers | Welcome to My Perfect Art, a family-run gallery business established in 1983, proudly serving art lovers across London/Essex, the UK & Worldwide. | As one of the largest online fine art stores in the UK, we offer a vast array of high-quality artworks—from classic to contemporary masterpieces —for every taste and style. | Discover art up close up close & personal or browse our extensive online gallery at your convenience. | We’re committed to delivering the highest standards of customer service, ensuring you find the perfect piece at the right price with our Price Match Promise*. | Our dedicated team supports you every step of the way, from selection to after-sales care. | With decades of experience and passion for art, My Perfect Art is your trusted destination for authentic, beautiful, signed limited editions prints, sculpture & original art at unbeatable prices. | Contact us today on 020 8530 6900 or visit www.MyPerfectArt.co.uk to explore our artwork. | Part of the Classic Designs Group of companies | Best wishes, Russell - formerly of Picture Perfect Gallery


Contact info

4.9

Excellent

TrustScore 5 out of 5

203 reviews

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4.9

All reviews

(203)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

I have always wanted a Doug Hyde

I have always wanted a Doug Hyde and finally treated myself to one, I picked this gallery after reading amazing reviews on trust pilot. They had a nice sale on so I could justify my purchase.
I received emails from Jay keeping me up to date and it made the purchase feel much more personal.
My picture arrived much sooner than expected and I was kept up to date with the dispatch.
When I unwrapped the picture, it was packaged perfectly.
It is now hung up and it’s beautiful.. I didn’t think you could love art. I’m so happy
Thank you, I will definitely buy from you again

13 May 2020
Unprompted review
Rated 5 out of 5 stars

Friendly, personal service

I have bought six or seven pictures now from Russell at Picture Perfect gallery now and can't recommend him enough. Russell is a total gentleman and has always provided a friendly, personal service. Delivery is always prompt, and his communication throughout the process is great.

20 March 2020
Unprompted review
Rated 5 out of 5 stars

I can not recommend picture perfect…

I can not recommend picture perfect gallery highly enough . This is my fourth purchase. Russell always offers sounds advice and is helpful throughout . Keeping updated with order progress . Always well packaged and delighted with my new Doug hyde sculpture and painting .
Will be returning customer
Thank you

11 March 2020
Unprompted review
Rated 1 out of 5 stars

Web site months out of date

Web site months out of date. Tried to buy a painting, just called to check the frame details but told painting 6 years old and out of stock. Bit of a waste of time, no money taken but poor trading standards

4 March 2020
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

Hello D Walker/Joe

Thanks for your feedback, I assume this is 'Joe' as you had said your name on the phone call but it seems to be another person leaving the review now?

As per our chat earlier the limited edition print your enquired about we confirmed was 'available' with our supplier a couple of weeks ago and I remembered it was just 1 copy at the time.

You phoned us to check it was available before ordering and I recommended we phone and check the publisher if it was still in stock and you agreed, I also explained the need to so (rarity) - unfortunately it had since been sold.

I promptly phoned you and relayed the information to you and explained things again in a courteous manner.

Due to the nature of the product we sell, limited editions, they can and will sell out - we are as accurate and as transparent as possible, but these are not mass produced items and will sell out.

'but told painting 6 years old and out of stock' - I think you misunderstood, the painting was released 6 years ago and therefore is will be rare and will be very low availability whatever the case.

We have the highest trading standards in the industry If you read our 'Terms & Conditions' page and specifically 'Purchase, Availability & Pricing' we are very transparent.

Once again thank you for your feedback, I was very happy to take any feedback you had on the phone at the time but you choose not to exit the call very quickly.

I apologize if you are angry and I hope you feel better soon.

best wishes

Russell

Rated 5 out of 5 stars

Second time I’ve purchased pictures…

Second time I’ve purchased pictures from Picture Perfect and like last time, I was really pleased with them.
Payment is easy, Russell always follows up with personal email and receipt so peace of mind it’s all ok. Also, further updates were sent so I knew what day to expect my delivery- great service!
I’d recommend and will purchase from them again 😁

13 December 2019
Unprompted review
Rated 5 out of 5 stars

Delighted customer

You are always cautious about buying for the 1st time with company online, but after a couple of emails and phone calls with Russell, the whole experience was great.The 2 Doug Hydes (summertime + sun sea and sunglasses 1) arrived earlier than expected and extremely well packaged. Have already recommended to family and friends.

21 October 2019
Unprompted review
Rated 5 out of 5 stars

Glad I took the risk

I was nervous about spending so much online but had personal email contact within a day which was really reassuring. When the art arrived it was well protected. Thank you.

18 October 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service - thoroughly recommend this gallery

I purchased a fantastic new release from this gallery and at the same time they managed to source a beautiful picture which I had been looking for for ages. I was amazed they were able to find it. The price was great and they communicated in a timely manner throughout. I was very impressed with the service and have recommended them to several friends. I would absolutely recommend this gallery.

18 October 2019
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

Thanks Sara for your lovely review, it was very kind of you. Enjoy your new paintings and speak soon

Rated 5 out of 5 stars

Fantastic service from Picture Perfect Gallery

Russ, thank you so much for guiding me through the finance process to be able to buy Doug Hyde’s “Spread Your Wings” picture. Very simple process and I am now a proud owner of a limited edition piece of art.
Framed within two weeks to an extremely high standard.
Russ has been really friendly and answered any questions that I had, as this was the first time I had used the finance option to purchase a work of art.
Will be using Picture Perfect Gallery again and I’m giving him FIVE STARS!
Thank you

20 September 2018
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

Thanks Janet, I really appreciate your business and look forward to speaking with you again :) - just got round to replying to your lovely review

Rated 5 out of 5 stars

Selina

What can I say about Russell at Picture Perfect Gallery that already hasn't been said - and I thought it was only me that got the special treatment!! He epitomises outstanding customer service and was an absolute pleasure to deal with. His knowledge, attention to detail and communication were exceptional. I ordered Doug Hyde's Making Memories which has huge personal significance for me and I couldn't have placed it in better hands. Once again Russell, thank you.

29 July 2018
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

Thank you Selina, it was a pleasure to liaise with you, enjoy your new Doug Hyde :)

Rated 5 out of 5 stars

"It's good to be bad"

Just received my Doug Hyde "It's good to be bad" painting. Excellent service from Russell and at a brilliant price. Will definitely be back for more in the future.

22 June 2017
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

Thanks Janice for your purchase and your kind words, speak to you soon!

Rated 5 out of 5 stars

Responsive customer service & easy to use website

An internet search for some Mackenzie Thorpe limited edition prints led me to Picture Perfect Gallery. I purchased some unframed artwork from them at very reasonable prices and emailed after to enquire about framing upgrades.

Russell called me back and advised of framing options and prices and was most courteous, even emailing me some imagery of framed examples.

The next week my beautiful framed Thorpe’s arrived and where hung on the wall in all their glory

An easy to use website, with very responsive customer service, who where able to answer all my questions re framing, edition numbers and mediums of printing (I am no expert)

I would heartily recommend them

Update - I have used Picture Perfect Gallery again to purchase a Kerry Darlington limited edition and Russell and the team have been outstanding, thank you again.

23 April 2017
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

John, thanks for your review and I hope you are enjoying your Mackenzie Thorpe's, best wishes :)

Rated 5 out of 5 stars

Picture-perfect transaction

We recently bought few Doug hyde art for our office. All-round perfect service and a follow up phone call from the owner himself to make sure we are fully satisfied. 5*

15 December 2016
Unprompted review
My Perfect Art logo

Reply from My Perfect Art

Hello, sorry for the long delay in replying, I hope you are enjoying your Doug Hyde's and please feel free to browse the new ones on our website :) speak soon

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