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MyNextMattress.co.uk Reviews 

5,949
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is entirely straightforward, while the premium mattresses provide exceptional comfort and great long-term value. Consumers also warmly praise the professional delivery teams for arriving precisely on schedule, communicating clearly, and carefully bringing heavy items directly into bedrooms. However, some people mentioned unexpected stock availability problems or missing items that created frustrating delays before orders were successfully sorted out. A few other people also felt that automated tracking messages and delivery schedules could occasionally be confusing or arrive earlier than expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt and efficient arrivals.... See more

Product

Customers had positive experiences with product, noting that the mattresses are very comfortable and well... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, polite, and... See more

Service

Reviewers highlight positive aspects of service, describing it as quick, professional, and efficient from... See more

Order

Clients share positive opinions on order, noting that the online process is generally straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more

Rated 5 out of 5 stars

The customer service from start to finish was excellent. I ordered a Hypnos mattress, which I felt was reasonably priced. It was delivered on time, and the two lads were great—removing their shoes upo... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

Sleep Trial

Written by the company

Try in the comfort of your own home!
Our mattress Sleep Trial gives you the time to try your new mattress in the comfort of your own home before deciding to keep it or swap for another mattress! Simply purchase a mattress protector at the time of ordering your mattress - which we often give as a free gift - and you'll have at least 60 nights to try the mattress. Some brands, like Emma, Simba, Nectar and Origin, all carry longer trial periods!

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

Promotion box for MyNextMattress.co.uk

Mattress Sale Now On!

Additional discounts and free gifts! Ends soon!

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,949)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service. Would definitely recommend

The website is easy to navigate and ordering was easy. Spoke to Simon who was very helpful and patient with answering my questions about the mattress and availability. Delivery was on time (in fact it was earlier than the scheduled slot) and the 2 delivery guys were courteous and friendly. They brought the mattress to the bedroom upstairs and placed it on the bed.

9 April 2026
Rated 5 out of 5 stars

Excellent service

My purchase was handled to a professional high standard. I was kept informed at all stages by Customer Services, and the delivery was very efficient and on time

30 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the medium . Much better for us .My next mattress very excellent with the exchange .Thank you very much .

2 April 2026
Rated 4 out of 5 stars

Purchased mattress quick and easy the…

Purchased mattress quick and easy the delivery was something else. Company called dx delivery time slot 8am to 6pm sent as email it's updates but doesn't make you aware first delivery day partner waited all day only to be told by the email lorry had broken down at 4.50pm then nothing else next morning it was just presumed someone would at home to take delivery nobody was in got another update saying been signed for at 5.25pm not true dumped against wall on drive and was fortunately still there at 7.00pm wet through fantastic service

8 April 2026
Rated 5 out of 5 stars

I have bought mattresses from…

I have bought mattresses from MyNextMattress before and the service is friendly, professional and efficient. The delivery went smoothly, I was able to track when it was arriving and the delivery men were great. The mattress itself is very comfortable. I would higly recommend this company.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Excellent value for money, fast delivery and best of all was the super friendly and responsive Customer Services team. Not sure why buying a mattress is so stressful! They were calm and reassuring through all my queries and anxieties.

30 March 2026
Unprompted review

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