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MyNextMattress.co.uk Reviews 

5,954
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is entirely straightforward, while the premium mattresses provide exceptional comfort and great long-term value. Consumers also warmly praise the professional delivery teams for arriving precisely on schedule, communicating clearly, and carefully bringing heavy items directly into bedrooms. However, some people mentioned unexpected stock availability problems or missing items that created frustrating delays before orders were successfully sorted out. A few other people also felt that automated tracking messages and delivery schedules could occasionally be confusing or arrive earlier than expected.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt and efficient arrivals.... See more

Product

Customers had positive experiences with product, noting that the mattresses are very comfortable and well... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, polite, and... See more

Service

Reviewers highlight positive aspects of service, describing it as quick, professional, and efficient from... See more

Order

Clients share positive opinions on order, noting that the online process is generally straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hypnos Ortho Select Mattress, superking. Greatest service experience I had for last 10 years. Just quick and easy, very professional! That type of service we are all looking for, especially when spen... See more

Rated 5 out of 5 stars

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product? fantastic!!!! Service and comms from the company was excellent. some wait f... See more

Rated 5 out of 5 stars

Excellent service . We ordered the Hypnos elite pillow top in medium and after only one night sleeping we realised it is way too soft for us . We exchanged for the Hypnos legacy origins 5 in the mediu... See more

Rated 5 out of 5 stars

The customer service from start to finish was excellent. I ordered a Hypnos mattress, which I felt was reasonably priced. It was delivered on time, and the two lads were great—removing their shoes upo... See more



Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About MyNextMattress.co.uk

Written by the company

Online since 2005, we’ve built years of experience in the bedding industry and, trusted by thousands of customers across the country, have earned a reputation as one of the UK's most reliable online mattress retailers.

We offer expert guidance, exceptional quality, and outstanding value, with a carefully selected range that includes memory foam, pocket-sprung, orthopaedic, and hybrid mattresses, as well as divan beds, bed frames, and bedroom essentials.

Buying mattresses and beds at MyNextMattress is safe, convenient, and hassle-free. We provide:

Secure Online Shopping
We use secure SSL payment systems and trusted gateways, ensuring your personal details are protected every step of the way.

Customer Service by Trusted Experts
Our team of mattress specialists is on hand to guide you to the right choice. Contact us online or by phone on 0116 274 75 45.

Leading Brands at Best Prices
We are official partners and retailers of top mattress and bed brands, including Hypnos, Vispring, Sealy, and more. This ensures you receive premium sleep solutions at competitive prices, complete with official manufacturer warranties. Looking for award-winning mattresses? You’ll find them at MyNextMattress.

Fast & Reliable Delivery
We offer next-day UK delivery on selected products, with flexible options including weekend and free two-person service. Your mattress will be delivered to the room of your choice, unpacked, and tracked online for convenience.

Sleep Trial
Enjoy a risk-free sleep trial on all our mattresses and beds. If you’re not completely satisfied, you can swap your mattress for any other mattress on our website.

Price Match Guarantee
We promise the best prices on all our products. If you find the same item cheaper elsewhere, we’ll match the price so you never overpay.


View Our Mattress Range
View Our Top Brands
View Our Hypnos Mattress Range
View Our Vispring Mattress Range
Sleep Trial Information

Sleep Trial

Written by the company

Try in the comfort of your own home!
Our mattress Sleep Trial gives you the time to try your new mattress in the comfort of your own home before deciding to keep it or swap for another mattress! Simply purchase a mattress protector at the time of ordering your mattress - which we often give as a free gift - and you'll have at least 60 nights to try the mattress. Some brands, like Emma, Simba, Nectar and Origin, all carry longer trial periods!

Our Price Promise!

We'll always be the best price.

In the unlikely event that you find a price better than ours, worry not - we will beat it!

If you find a price better than ours, we will beat it by £5. This promise extends from pre-ordering right up to signing for your delivery!

We spend a great deal of time and effort watching our competitors prices and pride ourselves on being the most competitive online.

Therefore, if you don’t have the time to hunt around for the best price, order with us and we will honour our price match promise until you have taken delivery of your new bed or mattress. This leaves you safe in the knowledge that you will take delivery as fast as possible, for the lowest price possible!

Contact info

Promotion box for MyNextMattress.co.uk

Mattress Sale Now On!

Additional discounts and free gifts! Ends soon!

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(5,954)

385 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Professional, prompt and helpful from start to finish. Very pleased I will be using this company again and recommending anyone I hear needs good bed and mattress.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, speedy delivery, great mattress, ordered a second one for my son

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my new mattress

Very happy with my new mattress. It's very soft and comfortable. Ordering was easy and the mattress was delivered quickly. One happy customer - thank you My Next Mattress.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

We are now proud owners of a Harrison…

We are now proud owners of a Harrison Spink Belvoir 6750 mattress which is the perfect level of firmness. Deeper than previous mattresses but that has added to our comfort. Highly recommend this ant the company.

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Delivery was great and the delivery…

Delivery was great and the delivery drivers kept me up to date with time of delivery. . The reason for a four star is that officially they stated my mattress was not in stock, but eventually replied that it was and it was an error. I appreciate the honesty but this gave me stress for a little while, as I ordered my bed base from someone else and I was going to be without a bed base for a week or so. Anyway it was delivered on time and mattress is great . So all good 😊

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I have waited 2 months to post this…

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product?
fantastic!!!!
Service and comms from the company was excellent. some wait for delivery, but contractors were helpful and old mattress removed
Silentnight: thank you, you have transformed our rest and reduced our aches and pains. Confidently report that for us, this is the best (of several) mattress we have ever used. firm support, yes, but we still "sink in" pleasurably. One back and one side sleeper, and suits us both.
Aeyla pillows added later; also very pleased.

Cannot fault MyNext Mattress on service or price; recommended, thank you

27 March 2026
Rated 3 out of 5 stars

Mattress topper was not in stock and…

Mattress topper was not in stock and will have wait, even if was showing on their web as being so. However as a caveat they did contact me by telephone straight away to explain the situation and apologised for the inconvenience.

27 May 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

We're sorry about that, Dawn.
We had a glitch in our barcode system, which is resolved now, but we apologise for the delay.
MNM

Rated 1 out of 5 stars

I was so looking forward to my new…

I was so looking forward to my new mattress but got a phone call on the Bank Holiday - the day before delivery - that the one they had in stock had been mis-labelled so was not the correct size!
I was offered a more expensive, softer mattress but as I need firm for my back that was not an option..
Very disappointed as it is required this weekend for my son, as I'm currently sleeping on his mattress.
The response from MyNextMattress is incorrect! They did not offer a free upgrade.. they wanted me to pay more for a softer (i.e. less good for me) mattress. Now I am even more upset!

26 May 2026
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Afternoon,
We are sorry about this. We let you know as quickly as possible, and we offered you a heavily discounted replacement upgrade instead.
MNM

Rated 5 out of 5 stars

The best customer service experience and delivery service

The best customer service experience I have ever had! Hiccup with mattress delay with the manufacturer was dealt with proactively, with great communication and resolution. Plus the delivery crew were amazing- professional, polite, and careful. Will be buying all my future mattresses from this company. 5 🌟 very happy customer

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful sales service

Very helpful sales service, and I was kept updated about my order
Excellent and efficient delivery with the delivery men being careful and considerate about the pictures on the wall on the stairs whilst carrying the heavy mattress upstairs on a very hot day.

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service after a minor…

Great customer service after a minor setback! We ordered two mattresses online, but a delay popped up five days before delivery. Andy and Dave were incredibly helpful—they offered us a loan mattress or an alternative item. We chose a different brand that was ready to ship, and they updated everything instantly. Delivery was flawless! Word of advice: call to confirm availability before ordering on the website.

27 May 2026
Unprompted review
MyNextMattress.co.uk logo

Reply from MyNextMattress.co.uk

Thank you for the review!
We are sorry for the initial delay, which was most unexpected and due to a part shortage with the suppliers. We're glad you are happy with the rest of the service you received.
MNM

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