MyNextBike Reviews 

Advertising and selling my bike on the platform worked satisfactorily. Once sold, I then opted to have the bike collected and this arrangement also worked well.
The company went slightly beyond their “normal” payment period however this is probably be due to the Easter period.
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Matt (the Co director) resolved the payment promptly and then followed this up with a courtesy call where he apologised for the minor delay and explained some of the improvements they’ve put in place recently to address this.

I would have no hesitation in using Mynextbike again to buy or sell a bike.

The response is very quick

Great for looking for bikes but i find it highly unlikely that they serviced my bike like what I payed for as there was no mention of the brakes needing a bleed and the front brake pads replaced I didn't even want them to fix it only tell me so I could have the stuff ready to do it myself and the chain need to be oiled and cleaned im very disappointed and will not be using them again

Update they reached out to me and refunded me for the service and shipping great customer service would use again and it's not them what do the service it's another company

Excellent throughout.

I recently sold 2 bicycles on MyNextBike. With these sales they used 2 different couriers. I found the first courier's booking system overly complex and poor. They appeared at my house without an agreed booking and when I complained to their manager he was rude. Their second courier was an improvement with polite employees. However both couriers used vans without a decent racking system but they did protect the bikes with blankets. Neither would issue a receipt for my bicycles. MyNextBike's payment system was very slow and with both sales I had to chase payment. They also change their payment system but it did not speed up payment. That said they always responded quickly by e mail and payment was made. Overall a slightly worrying, dis-jointed process which needs system improvement.

Excellent service from mynextbike,got a great bike at a cracking price,small problem with courier who broke down hence my bike was later coming,not a problem though wasnt couriers fault,these things happen! Recommend this company to get you a bike.

This company is great, they sold my bike with no problems along the way, Matt & Harry were amazing very responsive and always at hand to answer any queries.They managed to sell my bike for more than I was expecting which was fantastic.
Would definitely recommend this company.

Mark Horne.

I recently purchased a second-hand bike from mynextbike, and I couldn’t be happier. From start to finish, the communication was second to none. They showed an immense amount of customer care, ensuring I was comfortable with the purchase and answering every question I had. It’s rare to find this level of professionalism in the used market. I cannot speak highly enough of these guys, if you’re looking for a bike, look no further. Thank you guys! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great communication, speedy responses. Bike as described, spot on

Fast transaction and delivery.

A great service making it easy and safe to purchase a second hand bike.

Quick and easy service. Staff were great with questions and queries.

I was a bit hesitant at 1st because after i had purchased a bike i then started seeing and reading dodgy reviews and thought i had been scammed but it was worry for nothing the guys are great and keep you upated on sale and once seller agrees pick up date the courier keeps you up to date and give tracking number bike was delivered tday i am very happy with the process and would recommend them even to family and friends (which i have done) i am speaking from a buyers point not a seller but all in all a good stress free way to get your next bike with out worring about shipping well done lads one happy customer and i will return 👍🏻

⭐️⭐️⭐️⭐️⭐️ Fantastic Experience and a Brilliant Bike

I’m really happy with my purchase from MyNextBike.com. The whole process was smooth from start to finish, and the bike arrived exactly as described. It’s incredibly easy to use.

Customer service was great too, quick responses and very helpful. Overall, I’m delighted with my new bike and would definitely recommend MyNextBike.com to anyone looking for a reliable, well‑made ride.

Definitely recommend to anyone looking to either upgrade or buy their first bike.

After much consideration, I have taken down my previous review ...this is my thoughts on my experience with my next bike ... selling the bike and the collection of my bike and the communication with regards selling and collection went seamlessly... it's taken a while for payment to be processed... but after speaking to Matt who has been very helpful with sorting out payment issues ... I'm more than happy to recommend my next bike for the selling of bikes ... just bear with them when you first sell your bike ....but overall I'm happy with the site and the issues that have been resolved.

Much needed platform, as scammers have flooded Craigslist, Facebook marketplace etc
Took a bit longer to get paid than I’d like (round the 6-week mark), but the dudes who run this were extremely communicative and professional. As payments are handled by a third party, this is not on MyNextBike, so 5 stars!

THIS IS UPATING MY EARLIER PREVIOUS REVIEW 30/12/25

I initially left a rather scathing review for this organization, which Matt, a Director and presumably a shareholding one, asked me to review based upon information he supplied to me. Broadly, I complained about the time it took to make payment. Loooking at the reviews currently availble, there are a mixed bag, but there is a theme running through which refer to delays in payment. It is very clear, Matt doesn’t want to delay payments, based upon the evidence produced. He showed me the third party predicament , the money handling company causing a two fold unnecessary layers of complications, which do cause delays, which are not acceptable. Given this, Matt, his own risk, has put in place a different system, albeit still an outsourced provider, designed to operate smoothly. It does however take a little time to work through the systems but will produce a better outcome. Consequently, if you are in desperate need for the cash, yes look at an alternative method of selling you bike. I do however feel this system, once running smoothly will prove to be good. I have recommended to Matt he employs the use of independent business adviser to ensure this is and will remain an hiccup to the embryonic stages of the business and would recommend to him, if the payment deadlines are not met, his company adds some extra compensation for the delays, such as 50% of the commission they retain for providing what is a very useful service. On a personal note, I purchased my bike in Spain, having now upgraded, I took the original bike to the sales outlet I originally bought it from, I listened to their offer, then decided to bring it back to the UK and sold it via ‘sell my bike’ for virtually 3 times that offered from

Having never used this company before, I thought I'd advertise two bicycles that I had for sale. Not the best user experience when listing but I got there in the end. I did send an email regarding an issue with my account which kept saying account details not found but the email went unanswered. One day one of the bikes had been removed for inactivity and yet the other one was still advertised. Having read some of the reviews on trustpilot, I've decided to move away from this company so my first experience is my last. Trying to find the contact page was very awkward and a few times came up with an error. 404. Also, I managed to find a contact number online as I couldn't find one on the website and this wouldn't connect. I did have an offer from one potential buyer which I messaged, but it was very vague as to whether the message was being sent or received by the potential buyer. The bike that was removed had a notification that it was added to a wish list and before I could send an offer to the potential buyer it was removed. Quite disappointing for my first experience.

I found My next bike website in google search didn’t know about it before on checking on what bikes they have I came across a rad rhino 6 plus step thru I made a offer and the seller accepted it and I finalised the deal I went to collect in person after my payment on arrival I contacted the seller to let them know I near by and I got a reply of ok I’ll have the kettle on for you get here (rare thing to happen). Very nice gesture by seller. On inspection of the bike it was in shop new condition no damage well looked after so money well spent and a great price what more can one ask for ( nothing at all) the seller was very helpful in showing how the controls work I would say this seller is as honest as they come very clear in communication helpful. Went that bit extra to make a customer happy. Now I’m a newbie to ( My next bike ) and the experience has been fantastic I was sceptical at first but I asked how everything works with (my next bike website) and I found I got very quick responses with spot on information and being sceptical had gone so if anyone looking for anything and your not sure email support and your get the information you need don’t ask don’t get as the saying goes. Would recommend. I am very happy with the bike and the whole process I don’t have no reason to have a complaint so I rate my experience as a ⭐️⭐️⭐️⭐️⭐️

Bike was exactly as advertised. Very happy with it. The only "fly in the ointment" was the delivery time by parcelforce48 which took ages to arrive but it was well packaged and hence no damage on arrival. I guess that was due to the bike being dispatched from Shetland.Received message from parcelforce saying that recipient had refused delivery and that it was being returned to sended which was not the case. Otherwise very happy with the online support received and would recommend.