MyNextBike Reviews 

Writing this review hoping that it might speed up the process of getting my refund since I have now been waiting for more than a month.
Never have I had to wait for so long.
The operator I've been talking to seems alright but I have been exchanging emails with him waiting for the refund to happen and only a few days ago he says he's passing the case over to a director ?! It's been over a month and we're doing this only now?!
My bank asked me for the ARN which is a number that is generated with the online purchase and that is necessary to track the refund, and it's taking days even to get that and with the help of a "director".
They blamed it on the new payment system but I can see reading other reviews that this issue has been happening for a while so this is not an excuse.
I am beyond frustrated and have already contacted Citizen Advisor and will be moving forward with what they have suggested.

I brought a bike on this site, after 5 days back and forth with the seller all of a sudden he canceled. So then I'm waiting on my refund it's been 7 days now and nothing. Customer service is appalling not returning my emails or text. I'm going to start legal proceedings against this company. Dont go anywhere near them.

I decided to sell my gravel bike and wasn’t expecting much interest, but within a few days I had multiple offers. One buyer asked for extra photos and the system made it easy to upload everything directly.When it came to collection, there was a slight delay with the courier, but the customer support team kept me informed and chased it up straight away. The bike was picked up the next morning, and payment was processed shortly after the delivery was completed. Really professional service and a huge step up from trying to sell on Facebook groups.

Bike sold quickly for a good price.

Some teething proplems with payment but this was resolved and recieved compensation!
Happy with overall service

Bike in superb condition.Delivered with no fuss.Overall excellent experience.

great experience with MNB. Had a couple of questions about the bike, which the customer service team helped me with and chased seller as they weren't responding. Made the whole process feel really secure. Would defo use them again.

I sold my bike and the buyer accepted the offer, but after that everything went wrong. MyNextBike said a refund was processed, but the money never arrived. I contacted them multiple times and was told a step had been missed in the refund process. When they tried again, they still failed to refund me on time and after all the follow-ups, I’m still waiting for my money. Really poor service and no proper resolution.

Got a great bike for decent price. Condition better than expected. Seller marked in "good condition" so was pleasently surprised that it looked brand new. Would buy from this site again

Found a bike i really liked and picked it up straight away
Very happy

We paid and they simply disappeared. Business is gone completely. Including website. Obviously was a scam)

The listing, sale and courier process is fine but payment for your bike can take longer than promised.

Offer submitted on a bike on 30/10/25 and the offer was accepted by seller the same day. The order was confirmed by Mynextbike on 31/10/25. Seller failed to respond to multiple follow up messages. Mynextbike attempted to contact the seller and were unable to. I was given the store credit or refund options by Mynextbike and I asked for the refund to be processed. I had an email saying the order was cancelled and that the refund had ben processed on 21/11/25, and that I should expect the refund to arrive in my account in 5-7 working days. The refund did not arrive in my account. I sent multiple follow up emails and then was told that "a step was missed in the refund process". A second attempt at processing the refund was made on 5/12/25 and I was assured that the refund would be in my account in 48 hours. I'm still waiting for the refund! Not pleased with the process or the service, and will not readily be using this site again.

Edited on 11/12 as the refund was received and some of the issues are not directly the fault of mynextbike.

A month since my bike was collected and no sign of the money. Told now it will be another two weeks.

Really terrible customer support. They're clearly overwhelmed and understaffed.

We've been battling to get paid in full for 3 months now, and they eventually just stopped replying to us.

Bike sold 8th October. Not collected on the day selected. Still waiting for payment nearly 2 months later.

We decided to sell a Bike on My Next Bike, given they advertise an incredibly seamless transaction, however this couldn't be any further from the truth.

Their website states ' You'll be paid either two days after collection or when the buyer confirms that the bike has arrived as described (our policy to prevent any mis-selling on the platform), whichever comes first.' this couldn't be any further from the truth. It has been over 6 weeks since we sold the bike and we had confirmation a good 4-5 weeks ago that the purchaser had received the bike and confirmed everything was as it should be.

Assurances from your team that the moneys would be paid today, despite being incredibly over on the time you advertise. And yet again, NO MONEY!

Sent 2 messages to yourselves, if I don't hear back in the next few days I'll be taking this to a small claims court.

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Update
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Money was eventually received, however this was several weeks late, appreciate that the company said this was due to the payment provider they use and that this had changed, however looking at other reviews this seems to be the same scapegoat answer used too.

A refund of some of the commission was also given as an apology for the wait.

You have an amazing concept, don't ruin it by offering a sub-par service. Pay your customers when you say you will and you'll do great.

The bike wasn't collected on the day I selected so I wasted a days annual leave. The bike was sold in mid October and I only received a part payment end of November. It is now December and I am still waiting for the remainder of my payment. This is not a review, these are facts. You can decide on the company!

I've sold multiple bikes through my next bike over the last 6 months and it's been brilliant.. buyers submit their offer and if accepted the guys at my next bike sort everything... There was an issue with late payments but Harry and the team kept me up to date as to why the payments where late due to an issue with the third party payment provider.. this has now been rectified and I was paid in full and now have more bikes advertised with them.. great platform highly recommend! Cheers Ben

After advertising my ebike on FB and having one idiot after another mess me about I decided to use my next bike. The bike sold within a couple of weeks. My next bike have a good robust system which protects both seller and buyer. They did have an issue with third party slowing down payment but my next bike were open and honest about this and you can trust them that you will get payment. Highly recommend.