mymirror.com.au Reviews 

121
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

So far my experience with Dr Eshim has been fantastic. She’s helped me really dig deep and make sense of situations, reactions and circumstances which I never realised

Company replied

Rated 1 out of 5 stars

4 months, 8 sessions, 2 grand later. I asked for an assessment when I began. After 2 unqualified ppl, my mirror recommended a 3rd person to do my assessment. This person is also not qualified. 8 se... See more

Company replied

Rated 5 out of 5 stars

Everything has been a positive experience using my mirror thank you. So many therapists to choose from with quite a few different time slots. I am extremely happy with the psychologist I'm seeing (Mar... See more

Company replied

Rated 5 out of 5 stars

The flexibility of having a Telehealth appointment and being able to do it in the privacy of our own home has been amazing for our family. With both parents working full time it can be really hard to... See more

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4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

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Replied to 66% of negative reviews

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4.4

All reviews

(121)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

It provides a service that I need

It provides a service that I need. It doesn’t help me with my problems. That’s life.
Companies create these to boast their services.
Doesn’t help fix my problem.
But my therapist is very understanding.
So thank you.

27 April 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review. We are very happy to hear that you have found a great match with your psychologist!

Rated 5 out of 5 stars

Amazing Experience!

My experience with my psychologist has been great! She goes above and beyond what I expected including messaging me between sessions to remind me to book in or if a cancellation occurs, she lets me know why. The treatment itself has been better than what I have experienced with psychologists I have tried in person that are in my area. The care provided here is amazing! I highly recommend giving it a try if you're able to, I have found the care more helpful than anything else.

23 April 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your review! Its excellent to hear you have found such a great match with your psychologist, and have found this such a positive experience!

Rated 5 out of 5 stars

Truly incredible service!!

My Mirror has been such an incredible tool for my mental health and have provided supportive steps along every part of my journey. From directing where I can easily access a mental health plan, offering financial support to ensure I could access the sessions, to ensuring I found a good fit with my therapist, offering me an extra session to ensure the best fit for my journey when I initially didn’t click with my therapist, my mirror truly goes above and beyond!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful.

My Mirror has provided me the opportunity to choose my own clinical psychologist. My experience, so far, has been wonderful. Jules is supportive, encouraging, non-judgemental, caring and understanding. As adults, we tend to keep things bottled up, buried deep down and held on to, tightly. The opportunity to let some things out and to talk through issues, is incredibly relieving and freeing.

13 March 2024
Unprompted review
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Reply from mymirror.com.au

Thank you for your lovely review! We are so happy to hear you have had such a positive experience with My Mirror and your psychologist!

Rated 5 out of 5 stars

Mark is incredible

Mark is incredible. I haven't had many successful experiences with Psychologists, but he is amazing. He makes me feel heard, and also very calming.

100/10

7 March 2024
Unprompted review
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Reply from mymirror.com.au

Thank you for your review! We are so glad you have had such a great positive experience with your psychologist! We are always here to support you!

Rated 5 out of 5 stars

Top quality service

It was great to be able to see and read the different profiles and pick one. Then I could see what her availability was like and pick a time. I love that its done remotely, i’m self conscious and dont want to run into my psychologist at the shops. Really happy, she is great at making sense of what i’m saying and doing. I doubt there would be such a skilled psychologist in my regional town even if i wasn't so self conscious. I use my ipad on wifi and the connection is perfect. Never had a dropout, screeching or delayed speech like ive had with other online platforms. Definitely recommend

1 March 2024
Unprompted review
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Reply from mymirror.com.au

Thanks so much for your review! We are so happy to hear you have found a great match for you and that the platform is easy to navigate! We are always here to support you! All the best in your mental health journey with My Mirror

Rated 5 out of 5 stars

Easiest way to get the help I needed

MyMirror has made this whole process so easy and stressfree. Friendly, fast communication, choosing a psychologist based on how it fits your situation and needs, booking at your convenience and appointments whereever you are (telehealth). As I struggle to keep appointments, & face to face can cause anxiety, MyMirror's whole setup is perfection 👌
The online platform also allows session notes to be added, so you can easily reference details and talking points of your appointments, something I find extremely helpful.

1 March 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thanks so much for your review! We are so glad you have felt supported and that our online platform meets your needs! We hope you continue to have a great experience throughout your mental health journey!

Rated 5 out of 5 stars

Healing Trauma

'Keep breaking your heart until it opens'-(Rumi); And I found my mirror through the journey.

29 February 2024
Unprompted review
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Reply from mymirror.com.au

Thanks so much for your review! We hope you continue to have a great experience with My Mirror!

Rated 4 out of 5 stars

Easy Pease

If any issue, assistance is fast and helpful.
Bit annoying having to upload invoices to Medicare but their payment receipts have every detail you need for a quick and smooth claim upload with Medicare.
Great selection of professional psychologist where to choose from.

5 February 2024
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thanks so much for your review! We are so glad to hear you have had such a positive experience with My Mirror! We wish you all the best on your mental health journey!

Rated 5 out of 5 stars

Excellent service & psych

Excellent service. Was able to match with a psychologist with relevant experience and book in straight away. The service is very easy to use and I love being able to track along with notes from my psychologist.

29 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service and so easy to use

I was impressed at how quick it was to get an appointment after signing up. Got matched with a psychologist that I resonated with really well from the first session. Overall very positive experience and will definitely be recommending to my friends.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant services

I love that I can book appointments any time with very little or no waiting period. The platform is really easy to navigate, they have a varied team of professionals, especially I can have it from the comfort of my own home.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

Easy website to navigate, lots of information available about my Medicare benefits and joining the session was streamline. I will be recommending My Mirror to everyone!

12 July 2023
Unprompted review
Rated 1 out of 5 stars

Video system didn't work

Booked a session, then I couldn't access my telehealth link and when I finally did the video system didn't work for me. Wasted money.

19 April 2023
Unprompted review
mymirror.com.au logo

Reply from mymirror.com.au

Thank you for your feedback Chris. We are so sorry to hear that you had a bad experience accessing your session recently. We would love to help you resolve this for your next session. Please get in touch with the team via (02) 9090 7430 or via hello@mymirror.com.au

Rated 5 out of 5 stars

Talking to a psychologist was fast & easy

Talking to a psychologist online was fast and super easy. I got matched with a psychologist available on the same day after answering a few questions.
Once my session was booked, I could upload my Medicare documents on my dashboard to get my rebates. The sessions were really helpful and My Mirror claimed the Medicare rebates for me. A great experience overall.

4 April 2022
Unprompted review

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