So far my experience with Dr Eshim has been fantastic. She’s helped me really dig deep and make sense of situations, reactions and circumstances which I never realised
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See what reviewers are saying
4 months, 8 sessions, 2 grand later. I asked for an assessment when I began. After 2 unqualified ppl, my mirror recommended a 3rd person to do my assessment. This person is also not qualified. 8 se... See more
Company replied
Everything has been a positive experience using my mirror thank you. So many therapists to choose from with quite a few different time slots. I am extremely happy with the psychologist I'm seeing (Mar... See more
Company replied
The flexibility of having a Telehealth appointment and being able to do it in the privacy of our own home has been amazing for our family. With both parents working full time it can be really hard to... See more
Company replied
Company details
Contact info
160 Stirling Highway, Level 1, 6009, Nedlands, Australia
- 0290904730
- hello@mymirror.com.au
- mymirror.com.au
4.4
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from mymirror.com.au
Thank you for your great review! We are so glad to hear you had a positive experience. We hope you continue to have a great experience with My Mirror!
Mark was very accommodating and we felt…
Mark was very accommodating and we felt very comfortable. He gave us fabulous advice and we made a huge change in how we communicated with each other. This was the difference to repair our issues.
23 March 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your wonderful review! We are so happy to hear that you found a great match with your psychologist! We are here to support you every step of the way!
Reply from mymirror.com.au
Thank you for your review! We're so glad to hear that My Mirror has been helpful for you. If you ever need anything, don't hesitate to reach out!
Had an appointment booked in
Had an appointment booked in. Changed my phone number so I couldn't log in to attend the session. Sent emails and messages explaining the issue and didn't have anyone respond in time. It was counted as a missed appointment and charged $100AUD. Finally got a response from support and they said it's my fault for not notifying them sooner (notified the moment I changed my number) Still receiving emails for an overdue account for this and no recognition or response to my reason why.
14 February 2025
Unprompted review
Reply from mymirror.com.au
Thank you for sharing your feedback, and we’re really sorry to hear about the difficulties you’ve encountered.
We’d like to clarify that we didn’t receive prior notice of your phone number change before the session. Had we known, we would have made the necessary adjustments to ensure you could attend. Since we weren’t informed, we do need to stick to our cancellation policies, which is why the session was marked as missed.
Our team did try to follow up with you to resolve this, but unfortunately, we didn’t hear back. Please feel free to reach out to us directly, and we’ll do everything we can to help resolve this.
Would recommend using My Mirror
I like how they match you to a psychologist based on your individual needs. The psych I'm working with is very knowledgeable and I like that she is trying something different to what I have done before, also she is very responsive to messages. The online system is easy to use
3 March 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your review! It's great to hear the matching process and your psychologist's approach are working well for you. It's also wonderful to know you have found out platform easy to use. We hope you continue to have a great experience with My Mirror!
Lies lies and more lies.
4 months, 8 sessions, 2 grand later. I asked for an assessment when I began. After 2 unqualified ppl, my mirror recommended a 3rd person to do my assessment. This person is also not qualified.
8 sessions of being strung along and lied to. Package almost over and no assessment. I suppose they want more money for more lies. I am making sure they will be held accountable and other ppl aren’t robbed or lied to! AVOID AVOID !!
4 March 2025
Unprompted review
Reply from mymirror.com.au
We appreciate your feedback, John, and we’re sorry to hear that you feel disappointed with your experience. We’d like to clarify that My Mirror psychologists are not qualified to provide formal ASD diagnoses but can conduct initial screenings to determine whether further specialist assessment is recommended.
Our team, including Glenn, worked to ensure you were informed about this process, completed the screening, and provided recommendations and resources for accessing the next step in your assessment. We regret any misunderstanding regarding what was available through our service and understand how important this process is for you.
If you would like to discuss this further, we’d be happy to assist in any way we can. Please reach out to our team directly so we can work towards a resolution that supports your needs.
Exceptional communication and support. 👏🏼 👌 and…
Exceptional communication 👏🏼 👌 and support. The psychologist is highly professional and supportive, making them one of the best I have engaged with, and to be supported. The convenience and flexibility of appointment times are excellent. I am immensely grateful 🙏 for the care provided.
22 February 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your review! It’s great to know you had a positive experience and felt well-supported. Thank you for sharing!
A wonder service for people who cannot…
A wonder service for people who cannot get into a therapists office. My counsellor is absolutely wonderful and helping me in my recovery journey. Thank you for providing such a wonderful support service.
20 February 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're so glad to be part of your recovery journey and it is wonderful to hear that your psychologist is making a positive impact. We hope you continue to have a great experience with My Mirror!
My Mirror has been amazing for our family
The flexibility of having a Telehealth appointment and being able to do it in the privacy of our own home has been amazing for our family. With both parents working full time it can be really hard to get the kids to appointments. This way we can fit in mental health care for our daughter in our busy schedule.
20 February 2025
Unprompted review
Reply from mymirror.com.au
Thank you very much for your review! We're very happy to hear that My Mirror has made it easier for your family to access mental health care. Please do let us know if there is anything else our team can assist you with, we are here to help!
It has been very helpful thank you
18 February 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're so glad to hear that My Mirror has been helpful for you. If you ever need anything, don't hesitate to reach out!
Very disappointed
Very disappointed, after ringing to cancel my appointment. I was still charged full amount.
7 February 2025
Unprompted review
Reply from mymirror.com.au
Thanks for your feedback! I’m sorry for any confusion or disappointment we may have caused. We have a cancellation policy where we charge 75% of the fee for same-day cancellations, as it’s difficult to fill the spot on short notice.
After reviewing your case, we did go back and refund the difference to reflect the cancellation charge. If you have any further questions or need assistance, we’re here to help!
The best Clin Psych!
25 January 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're so glad to hear that you found a good match with your psychologist. We're here to support you every step of the way!
she listened to what I have to say
she listened to what I have to say. she made me feel heard and valued and took what I wanted to do into account. the platform is easy to use
7 February 2025
Unprompted review
Reply from mymirror.com.au
Thank you so much for your review! We're very happy to hear that you felt heard and valued during your experience, and found our platform easy to use! We hope you continue to have a positive experience!
A great person who I felt was honest and on my side.
I liked the empathy and sincerity of the therapist and his honesty. l felt a connection and he was non-judgemental. I felt comfortable and safe.
31 January 2025
Unprompted review
Reply from mymirror.com.au
Thank you very much for your review! We are so happy to hear you felt comfortable, safe, and supported. We hope you continue to have a great experience with My Mirror!
I’ve really enjoyed using My Mirror for…
I’ve really enjoyed using My Mirror for my mental health journey. The convenience of online sessions and being able to browse different psychologists to find the right fit is fantastic. I also appreciated the match guarantee, which helped me find a therapist I absolutely love—she’s incredibly skilled and supportive.
The only downsides for me are the lack of a way to contact or message my therapist between sessions, and the cancellation policy. I was unwell and couldn’t cancel my session without being charged, so I pushed through despite not feeling great.
Overall, My Mirror has been a helpful platform, and I’d recommend it to others looking for accessible mental health support.
24 January 2025
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We’re glad to hear My Mirror has been helpful in your mental health journey and that you found a great fit with your psychologist. We appreciate your feedback on the on the areas we can improve, and will keep that in mind as we continue to improve. Thanks for recommending us!
easy UI to understand
easy UI to understand, great selection of Therapists
20 December 2024
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're thrilled to hear that you found our platform easy to use and that you appreciate the great selection of therapists. We hope you continue to have a great experience with My Mirror.
Amazing service helpful and supportive from passionate and knowledgeable people.
Amazing service helpful and supportive
16 December 2024
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're so glad to hear that you found our service helpful and supportive. We hope you continue to have a great experience with My Mirror!
Kevin Fisher along with the team from…
Kevin Fisher along with the team from My Mirror have always treated me prompt professional and supportive throughout my process.....thank you My Mirror
5 Star Thumbs Up for me
Cherrs
16 December 2024
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're really happy to hear that you've had a great experience with your psychologist and the My Mirror team. We hope you continue to have a great experience with My Mirror!
Such a great service and experience
I have been nothing but impressed and grateful for My Mirror and my psychologist. The way that they put me in touch with the right person make me feel grateful and the user interface / booking system is nice and easy. Very satisfied and would recommend to others.
6 December 2024
Unprompted review
Reply from mymirror.com.au
Thank you very much for your review! We are so glad to hear that you’ve had a positive experience with My Mirror and your psychologist. It’s wonderful to know that the process was smooth and easy for you. We are here if you ever need any support in the future!
Review
She seemed very knowledgeable and competent with a willingness to help.
3 December 2024
Unprompted review
Reply from mymirror.com.au
Thank you for your review! We're so glad to hear that you found your psychologist knowledgeable, competent, and eager to help. We're here to support you every step of the way!
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