Livia Reviews 

2,686
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Many active consumers find that the small device successfully eases severe cramps, allowing individuals to maintain their daily routines without painful interruptions. Purchasers frequently praise the helpful and communicative assistance team for handling inquiries and resolving product issues very efficiently. Some reviewers were not happy with customer service interactions when seeking immediate help for faulty equipment issues. People also mentioned that the hardware occasionally stops working properly after a very short period of use. Additionally, many customers noted severe frustrations regarding continuous subscription fees and expensive costs required for replacement parts.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on its effectiveness and durability vary... See more

Customer service

Consumers find customer service experiences to be highly divided. On one hand, many reviewers praise the... See more

Response time

Users describe ambiguous interactions with response time. Many customers report that customer service was... See more

Subscription

Reviewers highlight ambiguous aspects of subscription terms, noting unexpected payment plans and a lack of... See more

Price

Customers had negative experiences with price, reporting that you always pay full price for this expensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have relied on painkillers for years, but Livia gave me a natural option that actually works. Grateful ton finally feel normal again. Livia is life-saving, thanks

Company replied

Rated 5 out of 5 stars

Adi was very understanding and very helpful, explained the answers to my concerns in great detail so that I understood everything and came up with the exact solution to my issue. I really appreciate t... See more

Company replied

Rated 5 out of 5 stars

I actually didn't expect it to help this much. Livia reduces my cramps enough to keep me active all day as a student.

Company replied

Rated 5 out of 5 stars

This representative was AMAZING. So kind and helpful. Really seemed to care and did so much to help me. I was gonna cancel my subscription, now, I’m not!

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(2,686)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing!!

I am a pharmacy technician and we get pretty busy on the daily. This means NO time for cramps! This device has saved me from missing work and keeps me from having to take the anti-inflammatories! No one even knows you are wearing it and I can continue to do my job! I have already recommended to my co-workers!!

13 December 2023
Unprompted review
Livia logo

Reply from Livia

I am so glad to see how much Livia is helping you, Sarah.
Thank you so much for sharing your Livia experience and enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

Game changer

Using this device alongside painkillers on the first and second days of my period is the only way I can get through them! I look after dogs for a living so I'm always having to walk them and Livia makes that do-able for me now during my period. I also struggle quite a lot at night with the cramps so I attach the device and turn it on and within about 20 minutes the pain has subsided and I can sleep. I'm so happy I bought this and I recommend it to everyone!

13 December 2023
Livia logo

Reply from Livia

Thank you for sharing Sophie.
I am so happy to see that Livia is helping you so much.
Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

The product that I ordered is not what…

The product that I ordered is not what I received very disappointing can’t send it back can’t trust this site

11 December 2023
Livia logo

Reply from Livia

I am sorry about that. If there is anything we can help please contact our customer service team through our website.

Rated 1 out of 5 stars

Wrong Address

I ordered my second Livia device, but unfortunately the address was incorrect. Livia received the device back and I informed them of the correct address, however they sent it to the wrong address again and I never got my device.

2 July 2023
Livia logo

Reply from Livia

I apologize for this Johanna.
Please contact our customer service team through our website so we check this issue and help you.

Adi,
Customer Service Manager at Livia.

Rated 2 out of 5 stars

We never get our replacement stickies

We never get our replacement stickies. We are charged monthly but the only time we get the additional petal adhesives is when we make a request which isn’t the easiest. My daughter likes the machine and still uses it. I wish we didn’t have the other issue.

11 December 2023
Livia logo

Reply from Livia

Dear Jillian,

To get more gel pads, all you need to do is go into your account on our website and press the "order gel pads" button that you can find on the subscription page, and the system will automatically create an order for you, no extra charge of course.

Please contact our customer service for more help if you need it.

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

Never arrived

Never arrived. Got a refund after several months

11 December 2023
Livia logo

Reply from Livia

I apologize Kaitlin and hope you will give us another chance to help you in the future.

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

Worst experience with customer service…

Worst experience with customer service I’ve ever had. It took them literal months to email be back about a broken device, and even after cancelling my subscription I continued to be charged and had to dispute the charges with my bank because I couldn’t reach customer service. This was all back in 2020 and they just sent me a request for this review. Could have been a great decide for pain but the customer service was awful.

11 February 2023
Livia logo

Reply from Livia

I apologize for your negative experience Samantha and I can assure you that we are doing our best to improve our service all the time.
Hope you will give us another chance in the future.

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

THE BEST

Honestly the greatest thing I’ve ever bought for myself. I wish I bought it 10 years sooner!!! Amazing

11 December 2023
Livia logo

Reply from Livia

Thank you so much for sharing Shannen. So happy to see that you love your Livia so much and that it is helping you.

Enjoy your pain free period :)

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

I never received the gel pads unless I…

I never received the gel pads unless I complained to the company directly and then would finally receive a shipment. I loved the product and stopped using it because of poor customer support. I also had to demand more than once to have my credit card removed from their system because they wouldn't stop charging me.

11 December 2023
Livia logo

Reply from Livia

I apologize for your negative experience Kathi and sorry to see that you decided to leave us.
Hope you will give us another chance in the future :)

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

100% worth the price

I've been using this product since May of 2020. It's really worth it's price.

30 November 2023
Livia logo

Reply from Livia

Thank you, Victoria for sharing. I am so glad to see that Livia is helping you for so long :)

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

I love this product

I love this product! Easy to use and small enough to wear anywhere even at work!

12 December 2022
Livia logo

Reply from Livia

Thank you so much dear Jennifer for your amazing review and for sharing your Livia experience.

Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

This product is incredible

This product is incredible. I recommend all of my friends who have bad cramps, even recommended it to my doctor. I would not survive my cramps gracefully if I didn’t have Livia as my go to tool. I highly recommend this to anyone who has even the slightest discomfort from period cramps. On top of that the customer service team is very quick and very friendly. Makes the whole experience with this product fabulous.

30 March 2023
Livia logo

Reply from Livia

Dear Krysta,

Thank you so much for sharing your Livia experience.
I am so happy to see Livia is helping you so much with your monthly pain.

Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

DO NOT PURCHASE

DO NOT PURCHASE. I opted to pay monthly for this device 3 years ago and have been unable to cancel my membership. At this point I have paid more than DOUBLE what the device is actually worth. HUGE SCAM. Don't waste your time or money!!!

1 December 2023
Livia logo

Reply from Livia

Dear Jennifer,

I apologize for your negative experience with us, but I just checked our system and I don't see any cancelation request from you. I understand that you wich to cancel your Livia subscription so I did that for you now and there will not be any future charges in your account.

Thank you for trying Livia,
Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

Avoid this company like the plague

Avoid this company. On January 21st, 2021 I purchased a device along with a subscription for gel pads. I was informed that the item would not arrive until February 21st, 2021, a full month after purchase. I needed the item asap, so I told them this timeline was not acceptable and I wanted a refund. I went back and forth with them for quite some time and finally received an email on February 26th, 2021 saying that my order had been canceled and the refund had been completed. I never thought about them again until December 3rd, 2023, almost a full 3 years later, when I received an email stating that my payment method had been declined and I needed to supply a new credit card in order to continue my subscription (my subscription that never began and was canceled nearly 3 years ago). I replied with the above information regarding my original cancellation and they replied on December 6th, 2023 that they had no record of the reason for my cancellation and that before they could proceed with a cancellation, I would need to share a reason for my cancellation. I again responded with the above information regarding why I canceled. Today, on December 8th, 2023, they have sent yet another request for a new credit card number to charge for my "subscription." I would really like this company to close any open subscription they think I have open and cease contacting me.

8 December 2023
Livia logo

Reply from Livia

Dear Ashley,

Please note that your subscription is canceled and you will no longer receive the automatic emails you received until now.
I apologize for any inconvenience you've had with us.

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

The only thing that helps with my menstrual cramps

I have use my Livia going on 3 years now. I can actually function when on my menstrual cycle with my Livia, it’s the only thing that helps with the pain.

30 November 2023
Unprompted review
Livia logo

Reply from Livia

Dear Mary - Katherine,

Thank you so much for sharing your Livia experience.
I am so happy to see that Livia is helping you for so long and that you love it so much.

Adi,
Customer Service Manager at Livia.

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