Livia Reviews 

2,686
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Many active consumers find that the small device successfully eases severe cramps, allowing individuals to maintain their daily routines without painful interruptions. Purchasers frequently praise the helpful and communicative assistance team for handling inquiries and resolving product issues very efficiently. Some reviewers were not happy with customer service interactions when seeking immediate help for faulty equipment issues. People also mentioned that the hardware occasionally stops working properly after a very short period of use. Additionally, many customers noted severe frustrations regarding continuous subscription fees and expensive costs required for replacement parts.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on its effectiveness and durability vary... See more

Customer service

Consumers find customer service experiences to be highly divided. On one hand, many reviewers praise the... See more

Response time

Users describe ambiguous interactions with response time. Many customers report that customer service was... See more

Subscription

Reviewers highlight ambiguous aspects of subscription terms, noting unexpected payment plans and a lack of... See more

Price

Customers had negative experiences with price, reporting that you always pay full price for this expensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have relied on painkillers for years, but Livia gave me a natural option that actually works. Grateful ton finally feel normal again. Livia is life-saving, thanks

Company replied

Rated 5 out of 5 stars

Adi was very understanding and very helpful, explained the answers to my concerns in great detail so that I understood everything and came up with the exact solution to my issue. I really appreciate t... See more

Company replied

Rated 5 out of 5 stars

I actually didn't expect it to help this much. Livia reduces my cramps enough to keep me active all day as a student.

Company replied

Rated 5 out of 5 stars

This representative was AMAZING. So kind and helpful. Really seemed to care and did so much to help me. I was gonna cancel my subscription, now, I’m not!

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(2,686)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I LOVE my Livia!!

I LOVE my Livia!!
After my first child my cramps were horrible, then found Livia and boy am I grateful for this product it helps relieve my cramps within seconds. Totally recommend!!

22 February 2024
Livia logo

Reply from Livia

Thank you for sharing your Livia experience Ashley :)

Rated 4 out of 5 stars

Great product, tips for a safe storage

All great with the device, its confirmed benefits and the customer support, just if you purchase the product, make sure to store the flower pad cables not in the Livia square case or you will have to change them every 6 months.
Livia square case is in fact small enough to contain the device, but it forces you to fold the little fragile cables until they gradually wear out and break. Once broken, the copper wires are exposed and if your skin or fingers are sweat, they could even harm you unless you patiently cover them with duct tape.
Not a big problem though if you are American and you purchase a monthly subscription, cause of the warranty and the great customer-oriented assistance.
The problem arises if you are foreigner and you have to pay customs on top of every replacement shipping.
As a workaround to enlarge the lifespan of my device, I store the cables into a used glasses cases and my Livia into its small case.
I hope in future Livia comes up with a solution to this problem either with a redesigned case or with reinforced cables.

22 February 2024
Livia logo

Reply from Livia

Thank you for your feedback, Anna.
I am happy to see that Livia is helping you with your period pain :)

Rated 5 out of 5 stars

I used to get horrible cramps

I used to get horrible cramps, livia makes them much more manageable or completely gone. This is the only thing that has really worked for me and the fact that it is drug free is great.

21 February 2024
Livia logo

Reply from Livia

Thank you, Anna, for sharing how much Livia is helping you :)

Rated 3 out of 5 stars

Look brilliant product tbf...

Look brilliant product tbf... but I had to send my unit back after after a few months for warranty. That would've been fine except I never received the replacement unit, and then was given the run around, and then straight up ghosted. I tried to cancel my sub because while I was still being sent the pads, I still had no unit and had to go through my bank to cancel. I bought an Ova and nearly 12 months after I had sent it back and been categorically ignored through all channels that I finally got the replacement. No sincere apologies, or explanation, nothing. It just turned up in the mail one day. Will never trust this company again.

Ps the Ova works just as well and the pad shape is more comfortable. No stabby stabby petals.

22 February 2024
Livia logo

Reply from Livia

I apologize for your negative experience with us, Sweetiepie, and am happy for you that you found a solution for your pain.

Rated 5 out of 5 stars

Bloody brilliant

Bloody brilliant. Less pain killers, tidy little unit. Effective and very very helpful. I loaned it to my mate with endo and she bought one too!

22 February 2024
Livia logo

Reply from Livia

Thank you for your amazing review, Claudia.
So glad we can help you and your mate :)

Rated 5 out of 5 stars

Life changing.

I got Livia when it first came out and it has been life-changing. I suffer from severe periods and extreme pelvic pain. These episodes happen so fast that Livia is the only thing that helps me. I've only had to replace my cords once and that's after biweekly use for over a year. Its settings vary so while I will comfortably rock the highest setting, others can start with the lowest level. The battery life seems good and the pads aren't bad to replace. I recommend this product to everyone woman. I can't recommend it enough.

22 February 2024
Livia logo

Reply from Livia

Thank you for sharing, Nicole.
I am so happy to see Livia is helping you so much, enjoy :)

Rated 5 out of 5 stars

This product really is a game changer…

This product really is a game changer when it comes to relief. I bought it on a whim hoping it would be something I would use more than once. It’s been a life saver honestly.

22 February 2024
Livia logo

Reply from Livia

So happy for you, Heather :)
Enjoy your pain-free period.

Rated 1 out of 5 stars

Didn’t get money back

The device itself is good. Nice design and easy to use. I gave one star because I’ve never got my money back and non of the representative tried to help me. Website says that money back guarantee if Livia doesn’t help you. It didn’t. I have really bad cramps. So I sent the device back but my money has never been returned. It is very frustrating.

21 February 2024
Livia logo

Reply from Livia

I apologize for this negative experience, Ekaterina.
Please check your email address, I just sent you an email to try and help you solve this issue.

Rated 5 out of 5 stars

Great product

Wonderful product. Works really well to give a massage relief.

22 February 2024
Livia logo

Reply from Livia

Thank you for your awesome review Paula :)

Rated 5 out of 5 stars

The product itself is incredible

The product itself is incredible. Works great for my stage 4 endometriosis when the painkillers aren't taking the egde off. The pad delivery is all over the place the the subscription which can be a little frustrating but customer service is always helpful

22 February 2024
Livia logo

Reply from Livia

Thank you for sharing your experience, Megan.
So happy to see Livia is helping you so much with your pain :)

Rated 5 out of 5 stars

Endometriosis life-saver

When my endometriosis was stopping me from doing anything - attending classes, walking my dog, etc - Livia was a life-saver. It made my life possible again.

22 February 2024
Livia logo

Reply from Livia

I am so happy to see Livia is helping you so much, Emma.
Enjoy your pain free period :)

Rated 1 out of 5 stars

Took long and expensive delivery

It took. The package about a year to arrive and I had to pay the delivery company here 25 extra dollars. More than the cost of what I bought.

22 February 2024
Livia logo

Reply from Livia

I apologize for your negative experience Laura. Please note that we are doing our best to improve so these things will not happen again.

Rated 2 out of 5 stars

It was not worth my money

It was not worth my money. Not at all. It may distract me a little bit while the painkillers start to work, bur no, this device does NOT switch the pain off.

I have severe cramps during my period, and all the advertising of this brand made me think this TENS machine could really help with that. It doesn't. It simply doesn't.

I even tried to ask for a refund (as they advertised they'd do in case of insatisfaction), but they refused to do it.

22 February 2024
Livia logo

Reply from Livia

I apologize for your negative experience Maria. You are welcome to contact our customer service team through our website and we'll see how we can help you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look