I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Private Client Solicitors specialising in Wills, Probate, Family Law & Property Conveyancing
2nd Floor, 84 Salop St, Wolverhampton , WV3 0SR, Wolverhampton , United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for the stress-free process. Good communication throughout. Highly recommended.

Reply from My Law Matters
Great service and communication from start to finish. They made me feel confient that they always had things in hand.

Reply from My Law Matters
Anjeela was very professional, knowledgeable, and easy to deal with. Communication was clear and timely, and I felt well supported throughout my matter. Would recommend

Reply from My Law Matters
Living abroad and buying a property was made easy from Archie, very good service and communication!

Reply from My Law Matters
Good Service
Abraham was very polite and helpful,this was my first sale and dint knew what was involved,but he was very transparent and kept me informed

Reply from My Law Matters
Great help overall, service was great and made me understand the process easily. Thank you

Reply from My Law Matters
Great service and communication, helpful and professional staff made a big difference to the process.
I would use again.

Reply from My Law Matters
Great service ! Very knowledgable and exceptional service

Reply from My Law Matters
MyLaw Matters provided an excellent conveyancing service for the purchase of a residential property under a limited company. The team was professional, knowledgeable, and efficient throughout the process. Communication was clear, timely, and proactive, which made a potentially complex transaction feel straightforward and well managed.
I was kept informed at every stage, queries were answered promptly, and the purchase completed smoothly without unnecessary delays. I would highly recommend MyLaw Matters to anyone looking for reliable conveyancing services, especially for limited company.

Reply from My Law Matters
As a mortgage broker i send many cases to My Law Matters because i have found their service to be very good. Very professional team that works promptly on every case I have sent, the case workers always take my calls and respond to emails in a timely manner, Iv not found the same level of service from any other firms i have worked with. I will be sending many more cases your way, Keep up the great work!

Reply from My Law Matters
Excellent people to work with. Very professional and always finding solutions. I am a broker using MLM conveyancing service for some time and have always found the team extremely helpful, reliable, and great at taking the stress out of the process.

Reply from My Law Matters
I have used My Law Matters for the third time for my buy to let. I was nervous each time but they handled the cases calmly. On my last two flats Aja even advised me that her team will update promptly and even arranged independent legal advice within the firm. 3 for 3 for My Law Matters. Thank you

Reply from My Law Matters
Great service. Very friendly staff. Quite straight forward but professional. I am very halpy with their service.

Reply from My Law Matters
If I could give less stars I would. Absolutely diabolical service from start to finish. Almost 5.5 months end to end for a simple no chain house purchase, one first time buyer and one seller who was moving into his partners home.
I cannot even begin to explain the tears I have cried from the frustration of dealing with this firm, and almost having our purchase fall through as the seller was losing patience.
Don't bother trying to ring them, they are constantly 'in a meeting'. If you email as they ask you to, it would be more worth your while just screaming into the void, they won't reply.
Mahsa, despite being my allocated point of contact as a legal assistant, could never remember who I was. This is in spite of the fact that for the last 6 plus weeks of the process, I was having to contact her daily! (please bear in mind for the first 4 months I was not doing this and was quite patient).
I only had to resort to this as I discovered an unnecessary delay of almost 2 weeks after speaking to our Estate Agent and Mortgage Broker, after Mahsa didn't promptly respond to an enquiry from the mortgage broker.
A routine additional survey caused a further 2 days of confusion whilst she checked what needed to be done. At this point I was informed that my Conveyancer Ranjit had gone on annual leave, which of course is his right, but I would have expected to be informed and for someone qualified to have been left in control of my case.
The whole debacle caused weeks of delays. It would have been nice to just be honestly told that they had messed up and they were sorry.
I also have email proof from my mortgage provider that the delays were on the end of the conveyancer, and that they had sent emails chasing them up.
Despite me and my partner always responding to requests for information in a timely manner, I never got a confirmation of receipt. And gallingly, on more than 5 occasions I was accused of never responding... and got no apology after sending evidence that I had!!
To say I had a Director acting as conveyancer on my purchase is very worrying also... perhaps too much on his plate?
Even when I got the apparent Operations Manager involved things were not much better!!!
Avoid at all costs. They ruined the purchase of my first home. I will be going to the Legal Ombudsman.

Reply from My Law Matters
I have worked with this conveyancing firm on multiple cases as a mortgage adviser, and the level of service provided has consistently been exemplary. Communication is clear, timely, and highly professional throughout the process, which makes a meaningful difference for both advisers and clients. The allocation of a dedicated caseworker and an accounts manager for our firm has significantly improved efficiency and made it much easier for advisers to receive regular and accurate updates on cases.
In particular, the caseworker, Aja, has demonstrated a high level of responsibility and professionalism and is someone advisers can consistently rely on. She has always been extremely helpful when addressing queries and is quick to respond with clear, thorough, and accurate updates. I would also like to acknowledge Archana and Neha for their kind, proactive, and prompt follow-ups on any queries raised.
I would have no hesitation in recommending this firm and look forward to continuing a strong working relationship with them on future cases.

Reply from My Law Matters
Great service! I got more that I was expecting. Thank you!!

Reply from My Law Matters
I’m very happy with the service I received for my legal matters. The team was extremely responsive and handled everything with great care. Special thanks to my conveyancers, Bai and Aja, who made the whole process very easy for me as a first-time buyer. 😊

Reply from My Law Matters

Reply from My Law Matters
My Law matters, especially Neha and Aja, provided excellent service for my clients' conveyancing needs. Their team was responsive, efficient, and helped make the mortgage process smooth. Great support for us..

Reply from My Law Matters
happy with the help you received from Bai and Aja

Reply from My Law Matters
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.