My Law Matters Reviews 

701
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers had a great experience with this company. Customers praise the legal team for providing clear explanations and handling property transactions smoothly. Consumers frequently mention that staff members are responsive, professional, and deeply supportive throughout the entire process. People appreciate the detailed guidance and straightforward advice received. Some reviewers were not happy with communication issues and unexpected delays. People experienced prolonged waiting times for email replies and felt compelled to chase staff constantly for progress updates. Others noted difficulties in reaching anyone by phone when trying to get timely answers. Several clients also reported missed deadlines and unreturned voicemails.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting efficient and professional legal... See more

Staff

Consumers experience great satisfaction with the staff, frequently highlighting their helpfulness, clear... See more

Customer service

People report ambiguous experiences with customer service regarding their interactions. While many reviewers... See more

Response time

Reviewers express mixed feelings about response time, with many customers praising the team for being... See more

User experience

Users describe satisfaction with user experience, highlighting an easy, reassuring, and stress-free process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... See more

Company replied

Rated 5 out of 5 stars

We had a great service from Sonia & Selina at my law matters on purchasing our first house, from start to finish their conveyancing service was very professional and organised. They explained everythi... See more

Company replied

Rated 5 out of 5 stars

The service we received from the team was exceptional, considering the fact we had an extraordainry situation to navigate through at the most crucial time. Special thanks to Manleen who was avaiabl... See more

Company replied

Rated 5 out of 5 stars

I had a positive experience with My Law Matters. From the very first contact, Ranjit and Rohan were kind, patient and easy to talk to. Everything was explained clearly. I was always felt listened wi... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm

Written by the company

Private Client Solicitors specialising in Wills, Probate, Family Law & Property Conveyancing


Contact info

4.2

Great

TrustScore 4 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(701)

214 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for the stress-free process

Thank you for the stress-free process. Good communication throughout. Highly recommended.

16 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Anil, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Great service and communication from…

Great service and communication from start to finish. They made me feel confient that they always had things in hand.

23 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Andy, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Anjeela was very professional

Anjeela was very professional, knowledgeable, and easy to deal with. Communication was clear and timely, and I felt well supported throughout my matter. Would recommend

9 September 2025
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Rashmi, we have loved reading your kind review and are glad that you found Anjeela and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Great service

Living abroad and buying a property was made easy from Archie, very good service and communication!

25 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sir/Madam, we have loved reading your kind review and are glad that you found Archie and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Good Service

Good Service
Abraham was very polite and helpful,this was my first sale and dint knew what was involved,but he was very transparent and kept me informed

24 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Kavita, we have loved reading your kind review and are glad that you found Abraham and My Law Matters team helpful. Thank you for the review.

Rated 4 out of 5 stars

Great help overall

Great help overall, service was great and made me understand the process easily. Thank you

2 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Shelly, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Great service and communication

Great service and communication, helpful and professional staff made a big difference to the process.
I would use again.

2 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear John, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Great service

Great service ! Very knowledgable and exceptional service

21 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Savio, we have loved reading your kind review and are glad that you found the service at My Law Matters exceptional. Thank you for the review.

Rated 5 out of 5 stars

Excellent service at reasonable price

MyLaw Matters provided an excellent conveyancing service for the purchase of a residential property under a limited company. The team was professional, knowledgeable, and efficient throughout the process. Communication was clear, timely, and proactive, which made a potentially complex transaction feel straightforward and well managed.

I was kept informed at every stage, queries were answered promptly, and the purchase completed smoothly without unnecessary delays. I would highly recommend MyLaw Matters to anyone looking for reliable conveyancing services, especially for limited company.

2 December 2025
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Priti, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

As a mortgage broker i send many cases…

As a mortgage broker i send many cases to My Law Matters because i have found their service to be very good. Very professional team that works promptly on every case I have sent, the case workers always take my calls and respond to emails in a timely manner, Iv not found the same level of service from any other firms i have worked with. I will be sending many more cases your way, Keep up the great work!

8 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Wasim, Thank you so much for taking the time to leave us such a thoughtful review.

We really appreciate your continued support and the trust you place in My Law Matters. It’s great to hear you’ve found our team professional and responsive, and that our caseworkers have been readily available when you’ve needed us.

We’re looking forward to working with you on many more cases and will do our best to keep delivering the level of service you’ve come to expect.

Rated 5 out of 5 stars

Kudos to the team of MLM

Excellent people to work with. Very professional and always finding solutions. I am a broker using MLM conveyancing service for some time and have always found the team extremely helpful, reliable, and great at taking the stress out of the process.

21 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Jasmeet,

Thank you for taking the time to leave us a review. We really appreciate your kind feedback.

That’s exactly what we aim to do for both brokers and clients.

Thank you again for your continued support and we look forward to working with you on many more cases.

Rated 5 out of 5 stars

Professional and calm

I have used My Law Matters for the third time for my buy to let. I was nervous each time but they handled the cases calmly. On my last two flats Aja even advised me that her team will update promptly and even arranged independent legal advice within the firm. 3 for 3 for My Law Matters. Thank you

8 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Joshua, we have loved reading your kind review and are glad that you found Aja and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Great service

Great service. Very friendly staff. Quite straight forward but professional. I am very halpy with their service.

15 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Safrain, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 1 out of 5 stars

If I could give less stars I would

If I could give less stars I would. Absolutely diabolical service from start to finish. Almost 5.5 months end to end for a simple no chain house purchase, one first time buyer and one seller who was moving into his partners home.

I cannot even begin to explain the tears I have cried from the frustration of dealing with this firm, and almost having our purchase fall through as the seller was losing patience.

Don't bother trying to ring them, they are constantly 'in a meeting'. If you email as they ask you to, it would be more worth your while just screaming into the void, they won't reply.

Mahsa, despite being my allocated point of contact as a legal assistant, could never remember who I was. This is in spite of the fact that for the last 6 plus weeks of the process, I was having to contact her daily! (please bear in mind for the first 4 months I was not doing this and was quite patient).

I only had to resort to this as I discovered an unnecessary delay of almost 2 weeks after speaking to our Estate Agent and Mortgage Broker, after Mahsa didn't promptly respond to an enquiry from the mortgage broker.

A routine additional survey caused a further 2 days of confusion whilst she checked what needed to be done. At this point I was informed that my Conveyancer Ranjit had gone on annual leave, which of course is his right, but I would have expected to be informed and for someone qualified to have been left in control of my case.

The whole debacle caused weeks of delays. It would have been nice to just be honestly told that they had messed up and they were sorry.

I also have email proof from my mortgage provider that the delays were on the end of the conveyancer, and that they had sent emails chasing them up.

Despite me and my partner always responding to requests for information in a timely manner, I never got a confirmation of receipt. And gallingly, on more than 5 occasions I was accused of never responding... and got no apology after sending evidence that I had!!

To say I had a Director acting as conveyancer on my purchase is very worrying also... perhaps too much on his plate?

Even when I got the apparent Operations Manager involved things were not much better!!!

Avoid at all costs. They ruined the purchase of my first home. I will be going to the Legal Ombudsman.

21 November 2025
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Emma, We are sorry to hear of your experience. Thank you for bringing your concerns to our attention. We will be thoroughly reviewing the matter.

Rated 5 out of 5 stars

I have worked with this conveyancing…

I have worked with this conveyancing firm on multiple cases as a mortgage adviser, and the level of service provided has consistently been exemplary. Communication is clear, timely, and highly professional throughout the process, which makes a meaningful difference for both advisers and clients. The allocation of a dedicated caseworker and an accounts manager for our firm has significantly improved efficiency and made it much easier for advisers to receive regular and accurate updates on cases.
In particular, the caseworker, Aja, has demonstrated a high level of responsibility and professionalism and is someone advisers can consistently rely on. She has always been extremely helpful when addressing queries and is quick to respond with clear, thorough, and accurate updates. I would also like to acknowledge Archana and Neha for their kind, proactive, and prompt follow-ups on any queries raised.
I would have no hesitation in recommending this firm and look forward to continuing a strong working relationship with them on future cases.

12 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Ashir, Thank you for taking the time to leave such a detailed review.

We’re delighted to hear that you’ve consistently experienced an exemplary level of service across your cases, and that our communication and updates have supported both you and your clients throughout the process. We’re also really pleased the dedicated caseworker and accounts manager set-up has helped and made case progress easier to track.

We’re grateful for your recommendation and look forward to continuing our strong working relationship with you on future cases.

Rated 5 out of 5 stars

Great service

Great service! I got more that I was expecting. Thank you!!

17 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Will, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Exceptional service

I’m very happy with the service I received for my legal matters. The team was extremely responsive and handled everything with great care. Special thanks to my conveyancers, Bai and Aja, who made the whole process very easy for me as a first-time buyer. 😊

6 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Caroline, we have loved reading your kind review and are glad that you found Aja , Bai and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Happy

I’m happy with the help I recieved from Bai and Aja

2 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Hawau, we have loved reading your kind review and are glad that you found Bai, Aja and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

My Law matters



My Law matters, especially Neha and Aja, provided excellent service for my clients' conveyancing needs. Their team was responsive, efficient, and helped make the mortgage process smooth. Great support for us..

15 December 2025
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Deepak, we have loved reading your kind review and are glad that you found Neha, Aja and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

happy with the help you received from…

happy with the help you received from Bai and Aja

16 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Marilyn, we have loved reading your kind review and are glad that you found Bai, Aja and My Law Matters team helpful. Thank you for the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look