My Jewellery Story Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the earrings are stunning, beautifully crafted, and offer great value with vibrant color options that consistently receive many compliments. People also appreciate the fast delivery service, smooth website navigation, and helpful communication regarding their purchases. However, some reviewers were not happy with delivery delays or missing items from their orders. A few customers noted that they had not received their packages yet, or experienced issues where promised promotional items were missing from their deliveries. These consumers clearly expressed disappointment regarding these specific fulfillment problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the beautiful and... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and smooth experiences.... See more

Quality

People report positive experiences with quality, highlighting that the items are very well made and do not... See more

Order

Consumers find order experiences to be mixed, with conflicting feedback regarding shipping and fulfilment.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more

Rated 5 out of 5 stars

I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrin... See more

Rated 5 out of 5 stars

I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experi... See more

Rated 5 out of 5 stars

Received my earrings, absolutely beautiful had lots of comments saying how good they look. Have just ordered some others. Colours are so vibrant and they shine so bright. Great price Highly recommend... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(321)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dream Jewels

First time visiting My Jewellery Story Uk and it was great? Fun energy on the website. Quality product with amazing service. I love the professionalism of this one line store. This shop is worth visiting again

27 November 2024
Rated 5 out of 5 stars

Such beautiful earings

Such beautiful earings, I have just ordered more for Christmas prezzies, I'm not sure when I get them but I will want to keep them myself. Easy to order and received them very quickly 😍

26 November 2024
Rated 5 out of 5 stars

Great customer service

Although one of the items I received was incorrect the customer service to resolve this was really impressive. Quick responses, really helpful.

25 October 2024
Rated 4 out of 5 stars

Great

Not too long to wait but would have appreciated knowing when it might arrive.

25 October 2024
My Jewellery Story logo

Reply from My Jewellery Story

Hi Sarah,

Thank you for your review, and we apologize for the delay in our response. It appears your order was delivered on November 4th, 2024. We’re sorry if you didn’t receive the tracking information, as sometimes these emails can end up in spam folders.

If you have any further questions or need assistance, please feel free to reach out to us at help@myjewellerystory.uk, and we’ll get back to you as soon as possible. We appreciate your feedback and look forward to serving you again!

Kind regards,
Erika
MYJS Customer Care

Rated 5 out of 5 stars

Very quick deliv

Very quick delivery, beautiful earings, and bonus I got free pair as well .my friend had these earings and I just had to have them. There just lovely and sparkly , but not to much for day time wear Thank you

28 October 2024
Rated 5 out of 5 stars

The jewellery is amazing

The jewellery is amazing, beautifully made and look more expensive than the price paid, this is my second order of items and I’m delighted with them, excellent service from this company and goods arrived much earlier than anticipated, also I did contact the company asking if a certain colour of earring would be available again and they responded within 24 hours, just a pity I can’t give them 6 stars as they deserve it,

25 September 2024

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