My Holiday Guide Reviews 

823
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and highly responsive, often going above and beyond. The booking process is highlighted as easy and efficient, with agents swiftly providing detailed itineraries, accommodating requests, and delivering amazing, memorable, and well-organized holidays that often exceed expectations. Quick response times from agents are a recurring positive theme, ensuring customers receive immediate answers and prompt handling of changes. This consistent excellent support and seamless execution lead many to confidently recommend the company and plan future trips.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many customers expressing immense satisfaction and... See more

Service

Users describe positive interactions with service, highlighting the efficiency and responsiveness of the... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers highlighting the... See more

Booking process

Consumers find the booking process to be a positive experience, with many reviewers highlighting how simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more


Company details

  1. Airline Ticket Agency
  2. Tour Agency
  3. Travel Agency

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

823 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(823)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert was very good to deal with

Made enquiries about a Budapest, Vienna and Prague holiday. It was Robert whom I dealt with. He was very patient and understanding with me as there were extras I wanted added in such as breakfasts in the hotels and 10kg hand luggage on the flights (obviously optional paid extras), but was not an issue for Robert to tailor-make the deal for me.
All paperwork regarding flights, train tickets and hotel vouchers was accurate and we had no issues with these at all.
All in all a great holiday at an affordable price.
If I’m honest I was a bit unsure of this company to begin with as I had never heard of them before but everything went to plan, and now would have no hesitation in booking with them again should I see something that takes my fancy.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

trip to Thailand

We were looking at a trip to Thailand and had some suggestions which Kevin was really helpful with. He was patient, attentive & got back to us as soon as he could, any adjustments to flights/dates etc he was happy to look into for us with the best possible alternative! Really impressed with the service! Thank you Vicki & Anthony Leeds

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Was looking for information on a trip…

Was looking for information on a trip to Disneyland Paris, Steven was so informative and helpful with his information. He provided us with our options within our budget and was quick with the information. Definitely use again in future holiday bookings.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I enquired on facebook about a holiday…

I enquired on facebook about a holiday and instantly was contacted be Steven. Despite me not booking a holiday as of yet or been on holiday, I have to say that Steven has been great in getting all the information I have requested and provided us with great packages. Steven has been patient, thorough and understanding and there has not been any pressure tactics to book and has been incredibly customer friendly and customer led. Steven has provided me with excellent quotes and is definitely something i am keen to book once I can. I would wholeheartedly go back to Steven in the hopefully not to near future to book a holiday because of his great manner and work ethic. You have a great employee!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

I haven’t yet…

I haven’t yet booked or been on the holiday however when inquiring Eric has been great. There’s been no pressure tactics ect. Given me exactly what’s been asked for. Provided excellent quotes and definitely something to think about and will definitely use Eric when I decide to go ahead and book

12 January 2025
Unprompted review
Rated 5 out of 5 stars

Iceland Break

I made an enquiry on Facebook about a break to Iceland and Steven replied back to me with all the information about the hotel and prices .Steven was very helpful and nothing was too much for him. Thanks for all the information about the Iceland break it was much appreciated.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Patrick was responsive and quick to get me a quote needed. He gave full breakdown of costs and dates and hotels etc. so I could understand the options. Would recommend

6 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look