I was concerned that I had 3 orders of 6 jars rather than just the two that I had wanted. Just a glitch in the wording which made it sound like a third order was enroute. I spoke with your help desk... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their products and customer service. The ankle, leg, and shoulder massagers are wonderful. The only thing that I have an issue with is that I never received the set of knee massagers. Merleen... See more
Company replied
I wasn't happy about the way way you marketed the product then made me watch the extra video which then made me upgrade. I'm not sure if I am getting one or two different containers. I received a jar... See more
Company replied
My original experience was HORRIBLE ! I received a delivery of 6 jars just a month after my original purchase at a greatly inflated price. I was VERY SICK when I made the original purchase and... See more
Company replied
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
my knee has been bothering me and I…
my knee has been bothering me and I applied the total relief cream in a matter of minutes it stopped 7-
13 July 2026
Unprompted review
Reply from MyHiRelief
Hi Elaine,
Thank you for your 5-star review! We're delighted to hear that Total Relief cream helped provide quick relief for your knee discomfort. Your positive experience means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Watch what comes out of your account!!
I like the product, I do not like their practice of collection. I ordered the buy 2 get one and paid, then before the windows closed it was "wait we have a newer version of the cream for 10.00" I ordered it to try as well. I never got a total for that transaction. I immediately went into my bank to discover that I had been charged the initial 60.00 something and then another 212.00. I contacted them right then and asked for a refund. Several emails later, offering me a 20% discount only, when I refused, I received a smug email basically saying to bad so sad. I was told I could return the original purchased buy 2 get 1 free but not the upsale. All of the bottles I received are exactly the same!! There is no difference in the formula. Customer service sucks!!
18 June 2026
Unprompted review
Reply from MyHiRelief
Hi Beth,
Thank you for sharing your feedback. We understand how frustrating this experience must have been — particularly regarding pricing, the upgrade offer, and the refund process.
We’d like to respectfully clarify the Total Relief 2.0 offer: there are no changes to packaging or labels; only the formula has been upgraded to premium. Customers who choose this option receive our stronger formula, locked‑in promotional pricing, and any applicable additional savings. Our support team is also available to answer questions about pricing before or after an order is placed.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw‑project.com using the email address associated with your order, and include your order number if you have it. Once we locate your account, we will happily review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Customer service and a reasonable price
Customer service and a reasonable price
11 July 2026
Unprompted review
Reply from MyHiRelief
Hi William,
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with our customer service team and that you found our pricing reasonable.
Your feedback means a great deal to us and motivates our team to continue providing helpful support and quality products.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This is my 2nd order
This is my 2nd order.
I was diagnosed with neuropathy in my legs about 7 years ago by an extremely painful Nerve Conduction Study. I also swell. A lot in my feet and legs. I work from home on a computer, so I'm sitting all day, plus im 68, and the pain in my neck, back, knees, hips, and feet have me partially handicapped...so I'm sitting a lot! My ankles and feet, and legs. SWELL!
About 3 to 4 years ago, I began to notice my shoulders were painful, my neck, and my arms above my elbows, were extremely sensitive to the touch, just like my legs. So, then about 4 months ago, I began seeing ads on Facebook about people my age using magnesium for neuropathy. I already take a magnesium supplement for muscle spasms in my legs, so I was curious. I read a few ads, but yours seemed to be the best, most knowledgeable, and informative, and you also had a special. Buy 3, get 3.
So I ordered some. I am in the medical field, (went to college for coding and billing) and remember doing my essay on carpal tunnel syndrome and how the nerve sheath deteriorated over time. and magnesium feeds that sheath.
I was a little skeptical at first, but I noticed some of the pain in my toes wasn't as severe by the end of the day, and started rubbing some on my legs up to my knees. Even put the cream on under my compression stockings. The change was subtle, and I didnt notice immediately, until one day, I forgot as I was in a hurry, before rushing out of the house.
That night, the pain and swelling was back as severe as it used to be!
I now put the cream on my neck, shoulders, and arms (above my elbows) and notice an immediate difference in about 20 minutes.
This is an awesome product. I've shared with friends i know who also have nerve issues and /or neuropathy.
But this order was very differently priced. Im also retired now and may have to lessen my order, but I will definitely keep ordering your product. I still take the supplements, and love how my nerve sheath are being fed their supply of magnesium directly, as the supplements don't provide the necessary magnesium they need, because it has to go through my whole system, and gets " watered down" as it goes thru my body.
I even started putting some on my husband's back as he has pain in his lower back really bad, and was told its his nerves. He never really says anything, he suffers in silence, cuz hes macho. Lol
This is helping him a bit as well.
Thank you thank you thank you.
A customer for life!
Always...
Bonnie Smith
10 July 2026
Unprompted review
Reply from MyHiRelief
Hi Bonnie,
Thank you for your 5-star review and for taking the time to share your detailed experience with us. We're truly grateful for your continued support and are delighted to hear that Total Relief has become a helpful part of your routine.
It's wonderful to hear that you’ve noticed a positive difference and that you’ve been able to share the product with your friends and family as well. Your feedback and trust mean a great deal to our team.
We also appreciate your comments regarding your recent order pricing. Your feedback is valuable, and we encourage you to reach out to our support team if you have any questions about your order options or future purchases. We're always happy to assist.
Thank you for choosing MyHiRelief and for being such a valued customer. We wish you and your husband continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product showed up when promised...
The product showed up when promised.... let me see if it works before I can give a true review. Only issue was the actual size of the bottles compared to the advertisements, very small amount of product. Concerning and deceptive.
13 July 2026
Unprompted review
Reply from MyHiRelief
Hi Joe,
Thank you for your 3-star review and for sharing your honest feedback. We're pleased to hear that your order arrived as promised, and we appreciate your giving the product a chance to work before making a final assessment.
We also appreciate your comments regarding the product size. We want to clarify that the product size and quantity are listed on our website to help customers make an informed purchase. Your feedback is valuable and will be shared with our team as we continue working to improve the customer experience.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
If you try Total Relief you will not be disappointed!
This total relief cream works for me, I have pain in my left foot, my left shoulder, my left wrist ,my left knee and my right side in my back and hip.
I tried this when my boyfriend bought it and it worked!!! It took the pain away as I used it more often the better I felt, so I purchased my own, I bought buy 2 get 1 free. I thought I would never find something that would help me, I was starting to give up hope, and I got really depressed, but now I know I can start doing things again that I haven’t done in years, and I have no pain.. I use it everyday, and everyday I feel better than the day before!!!😃
7 July 2026
Unprompted review
Reply from MyHiRelief
Hi Claudia,
Thank you for your 5-star review! We're truly grateful that you shared your experience with us. It's wonderful to hear that Total Relief has become a helpful part of your routine and that you've been able to get back to doing activities you enjoy.
We appreciate you sharing how much the product has meant to you. Your kind words and support mean a great deal to our team.
Thank you for choosing MyHiRelief, and we wish you continued comfort, wellness, and many more positive days ahead!
Kind regards,
Aga
MyHiRelief
I am so thankful for this product
I am so thankful for this product . I am amazed at how well this works . The minute I start feeling pain I put this on and a few minutes later the pain is gone. I have herniated disks and muscle strain down my hips and thighs. This works better than my medication . It’s great for my arthritis in my hands. Thank you for making this wonderful product. If you haven’t t tried it you should !
13 July 2026
Unprompted review
Reply from MyHiRelief
Hi Grace,
Thank you for your 5-star review! We're truly grateful that you took the time to share your experience. It's wonderful to hear that the product has become a helpful part of your routine and that you've been enjoying the comfort it provides.
Your kind words and support mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
My pain has decreased tremendously
My pain has decreased tremendously. I am actually feeling better and getting some needed sleep
13 July 2026
Unprompted review
Reply from MyHiRelief
Hi Wilma,
Thank you for your 5-star review! We're delighted to hear that you've experienced a meaningful improvement in your comfort and that you're now able to get the restful sleep you need. Hearing that the product has made a positive difference in your daily life means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Painless purchase with no phoniness
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi John,
Thank you for your 5-star review! We're delighted to hear that you had a smooth, straightforward purchasing experience. Providing a simple and transparent process for our customers is something we truly value.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Dee,
Thank you for your 5-star review! We're delighted to hear that you had a great experience, that you're happy with the product, and that your order was delivered in a timely manner.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Once my order arrived it works great
Once my order arrived it works great. My feet now feel almost normal instead of on fire and feeling like I'm walking on pins and needles.
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gloria,
Thank you for your 5-star review! We're delighted to hear that the product has been working so well for you and that you've experienced such meaningful relief after receiving your order. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Awesome product!!!
Use it for the 1st time today and was wonderfully impressed how quickly my legs felt great!
13 July 2026
Unprompted review
The product works to relief muscles…
The product works to relief muscles pain, four stars because it took to long to arrived and automatically was attached to a subscription that is not a good thing at least for me.
If I like and want the product, I will order more without a push.
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Julia,
Thank you for your review! We're delighted to hear that the product has been helping relieve your muscle discomfort.
We also appreciate your honest feedback regarding the delivery time and subscription option. While most orders arrive within the expected timeframe, occasional delays can occur due to factors outside of our direct control, such as carrier backlogs or transit delays. We'd also like to clarify that customers are offered both a one-time purchase and a subscription option during checkout, with the subscription providing additional savings. We understand that it may not be the preferred choice for everyone, and your feedback helps us continue improving the checkout experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Your product is TOTAL RUBBISH!I just spent the last 20 minutes of…
I’ve just spent the last 20 minutes of my life on this…only to have my efforts washed away to the information “cloud in the sky”, that in reality is a bloody big ugly as sin, polluting the atmosphere building in my case as I’m a West Aussie..in Perth.
My grief or beef with you is two fold….
1. I’ve just downloaded-loaded my most recent invoice from you shystees. Please explain why I’m paying 5 times as much for my product.. when compared with buying it whilst playing a jigsaw assembling game on my iPad?
2. Your product has not helped ANYONE I have shared it with. In fact, it has actually given my husband and grandson a horrible lay debilitating rash.
DO NOT SEND ME ANY MORE OF YOUR PATHETIC PRODUCT. REMOVE ME FROM YOU CLIENT LIST, BUT…..before doing so I would appreciate you refunding my last invoices worth… as I calculate that is about how much “extra” I’ve paid compared with my Jigsaw playing fellow clientele!
Regards
Debb Dellar
PS I have Parkinson’s….and one of your pledges was that your product would help….I call foul on that statement….it actually increased the number of cramp sessions!!!!
9 July 2026
Unprompted review
Reply from MyHiRelief
Hi Debb,
Thank you for sharing your feedback. We understand how disappointing this experience has been, particularly regarding the product's effectiveness, pricing, and your request to stop future orders.
We'd like to respectfully clarify that promotional pricing may vary depending on the specific offer selected at checkout, such as one-time purchases, subscription discounts, or limited-time promotions. Our goal is to provide transparent pricing, and our support team is always available to help clarify any questions regarding an order.
To clarify, our products are sold directly through our official store and are priced in USD, which may appear higher once converted to your currency.
We're also sorry to hear that neither you nor your family had the experience you were hoping for. As with many wellness products, individual results can vary, and we encourage anyone who experiences an unexpected skin reaction to discontinue use and consult a healthcare professional if needed.
I’d like to personally review this and see what I can do. However, we could not find an account matching the details listed on your Trustpilot profile, so I will investigate this further.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I've been taking gavapinton for 6years
I've been taking gavapinton for 6years. My feet and legs tingle from my knees to my feet. I call it white noise like the static you see on the TV screen. My volume level was over half(loud). I've been doing this cream for a month and the volume on my tingle static has turned into a whisper. I no longer take the gavapinton. That's a great health factor. I apply at night and it helps better that anything I have found over the counter or through the doctors.Even better than the gavapinton. Well worth it.rate it a easy 10.
13 July 2026
Unprompted review
Reply from MyHiRelief
Hi Cindy,
Thank you for your 5-star review! We're truly grateful that you took the time to share your experience. It's wonderful to hear that you've noticed such meaningful improvements after using the cream consistently and that it has become an important part of your daily routine.
Your kind words and support mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Olin,
Thank you for your 5-star review! We're delighted to hear that your order arrived right on time. Providing a smooth and reliable delivery experience is important to us, and we're glad we could meet your expectations.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Great product- Total Relief!
First, the smell! It doesn't smell like old people cream!
Second, it works.
My husband and I both are active and we use it when we have a pain or just a bruise!
It makes it all feel better and was definitely worth the wait!!
It was easy to order and customer service communication was quick and on top of the orders I made. Thank you
22 June 2026
Unprompted review
Reply from MyHiRelief
Hi Rhonda,
Thank you for your 5-star review! We're delighted to hear that you and your husband are enjoying Total Relief and that you've been pleased with its effectiveness and pleasant scent. It's also wonderful to know that your ordering experience was easy and that our customer service team kept you informed throughout the process.
Your kind words mean a great deal to our team. Thank you for choosing MyHiRelief, and we wish you both continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
great service and product
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Phillip,
Thank you for your 5-star review! We're delighted to hear that you're happy with both our product and the service you received. Your kind words mean a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Stopped my feet burning right away and…
Stopped my feet burning right away and has lasted 3 hours and counting
13 July 2026
Unprompted review
Reply from MyHiRelief
Hi Hermit,
Thank you for your 5-star review! We're delighted to hear that the product provided quick relief and that you've continued to experience lasting comfort. Your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I received my order sooner than I…
I received my order sooner than I thought.
The cream works very good.
I am very happy about it.
8 July 2026
Unprompted review
Reply from MyHiRelief
Hi Cathy,
Thank you for your 5-star review! We're delighted to hear that your order arrived sooner than expected and that you're very happy with how well the cream is working for you.
Your kind feedback means a great deal to our team. Thank you for choosing MyHiRelief, and we wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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