Myhemes Reviews 

COMPLAINT - H0067A0350574969 [Incident: 250630-031989]

Hi Evri Support,

FAO: Martijn De Lange - Chief Executive Officer

Re: COMPLAINT - H0067A0350574969

ORDER NOT DELIVERED!

Please call me as your Ezra online web chat had promised regarding this order.

I am totally annoyed and getting extremely frustrated with your company and organisation.

This is not the first time that I have experienced such issues, problems and difficulties with Evri.

I have unsatisfied customers wanting to return their orders due to long and lengthy delivery delays caused by Evri.

This is not acceptable and this will not be tolerated any further.

As your Ezra chat stated that I will receive an update and call back as request this did not happen either.

I have been constantly trying to contact your customer service support department with no success or response whatsoever.

This complaint will not end until I am contacted as your company promised.

I will await to hear back from you via a telephone call and I look forward to hearing back from you soon!

Please find attached further below at the end of this email my personal information details including contact number.

Kind regards,

Indy

COMPLAINT - H0067A0350574969 [Incident: 250630-031989]

Hi Evri,

FAO: Executive Directors Office

Parcel not delivered: H0067A0350574969

Tracking reference number: H0067A0350574969

Please get this sorted and resolved ASAP!

Seriously you are a delivery company DELIVER the parcels!

The customer that has ordered this product is complaining about the whereabouts of his parcel and delivery.

I have also received a negative feedback response from Mr Cartwright in relation to the Evri delivery service solely.

This feedback which directly impacts myself goes on to mention that this customers order has not yet been delivered along with the poor customer services support that Evri offers with the live chat called Eraz or Erase whatever the hell it is.

Please may I kindly request that you have this customers order and parcel delivered as a matter of urgency and high priority as soon as possible ideally immediately.

If this diabolical behaviour continues and I have any further customer(s) complaints made to me directly regarding any of the Evri delivery(s) I will have no other option but to take this matter more seriously and instruct legal action to be taken against your company and organisation for all delayed deliveries along with complaints of very poor management and customer service support and help being non existent within the Evri Hermes organisation.

THIS CUSTOMERS PARCEL AND ORDER NEEDS TO BE DELIVERED BY NO LATER THAN:

Tuesday 1st July 2025

Lastly please contact me directly you will find my contact details and information listed further below at the end of this email.

I look forward to hearing back from you soon!

Kind regards,

Indy

Abysmal service! There is absolutely no way to find anyone to help you with any inquiry. It is a very bad joke!
NEVER EVER USE THESE COWBOYS!!

I don’t recommend use this delivery company. Delivery time from three to unknown days.
Parcels been lost, you can’t contact with real people, sometimes tracking doesn’t work.
Not gonna use this service again.

Tracking says delivered yesterday will try again today. I live at number 48. Situated between 47 & 49. This seems to be a problem for the driver to find. There is no response place on there site to help the driver with instructions to help them locate the house on the road. The help automation is useless and sends you in circles before cutting you off

Yet another company that hides behind recorded messages, making it impossible to speak to a human. I've tried every number shown online and they all end with recorded messages. If it was possible, I wouldn't even give them 1 star.

your courier has has not deliver my parcel ,he say round at 20.29 wed night and Thursday night at 22.41 I been outside my flat for two hours left my door open he has not turn up at all at 8a redwood garden

Hello. I have just reserved a parcel from one of your drivers and i am raging about this. I watched him out my window as he through my parcel out his van and onto the street damaging the box and the box inside, He then pick up 3 smaller parcels and through them back into his van. I then questioned him about this and he replied to me. i never through your parcel. i said I’ve been watching you out my window the whole time. As i said this he turned round. Walked off into his van and drove away. He attitude and ge way he spoke to me was disgusting. This parcel i have received the outer box was damaged but so is the inner box. Which i need to keep as it is my daughters xmas present from Santa. As you can understand seeing this being done by one of your drivers is disgusting. I am not happy at all and now have a present with a damaged box.

tracking number 9603091252014680 ordered milk pods from euro coffee pods parcel posted on 28/09/2017 was told by myhermes the parcel was to big for a car & would have to be sent in a van, size of the box was 9x6x6 * complete & utter lies ,received the parcel today 06/10/2017
the courier refused to deliver to me as i complained about her
throwing parcels over my 6 ft high gate,more than once , i complained to myhermes , the courier was not at all friendly , she said i made rascist remarks, which i did not make I spoke to manager at myhermes
before about this situation before,as she refused to collect a parcel from me after a had a major operation. i finally got a friend to take it to a drop off point a week later how Myhermes gave me a refund,how can a courier dictate to a company
what she is willing to collect & to whom she delivers to, she should be given orders to follow , or give her the sack , plenty of other people would do the job .. waiting for another call from a manager ,will it happen * doubt it..

you write

Reply from myHermes
Published 34 hours ago
Good afternoon,

Thank you for taking the time to review myHermes.

In regards to parcel ID number: 1196889248082381

Please accept our utmost apologies for the loss of this parcel and for the level of customer service that you received when trying to make a claim.

After looking into the claim for you we can see that it has been rejected due to the item inside the parcel being an excluded item. Please follow this link to review our full list of excluded goods;

A link to this list is presented multiple times before a booking is completed. It is the duty of the shipper to make sure that the item that they are sending does not appear on this list. Before a booking is completed our shippers agree that they have read the list and understand that if their item appears on the list then it will be sent through our network wholly at the risk of themselves.

If you wish to discuss this further or need help with anything else in the future then please do not hesitate to call or e-mail us. You can also contact us via Facebook and Twitter;

Kind regards
myHermes Social Media Team

what a complete load of garbage,...
utter ballshit
you have messing me about since early december
YOU LOST THE PARCEL, REGARDLESS OF WHAT WAS INSIDE?

AGAIN YOU ARE AT FAULT
PAY OUT AND DONT BE AN IDIOT SHIPPING COMPANY

Ment to be recieving my parcel I orders via Amazon today when I checked the tracking it Says my parcel was delivered through my letterbox, just wow to the delivery driver who managed to get a ironing board through a letter box amazing. Customer service is s### as they don't have a phone number and there online chat service never seems to work and neither does there email service, sort it out hermes.

Myhermes are awful
They've lost a huge box Christmas presents after trying to deliver it to the sender then they could find no trace of it and wouldn't refund even after taking insurance out in it

They then left box outside communial flats which had signed for they didn't even knock

They left 8 boxes with a builder on the roof next door to the person I was sending £5000 worth of stock to

They don't reply to emails

They charge £1.50 a minute in phone lines

AVOID

Please do not use lost my parcel after paying the extra on top because the parcel was out of weight and know they have lost it will not use again will pay extra to use parcel force

Absolutely useless - unfortunately this was the second time I have has a supplier use Hermes and my heart sank when I heard they were being used.
The item has not been delivered - no contact made by the courier even though 2 telephone numbers were given.
I did not receive the first item seent by them earlier this year and it was eventually returned to the supplier saying I had refused it when delivery had never been attempted.
Who knows where my overnight delivery is this time !!

Still waiting on a delivery after 8 days . Customer services are a complete waste of time and impossible to contact.
Phone calls not answered and emails ignored.

Where's is my parcel???

Booked my parcel for collection on MONDAY 10th Nov 2014 it was in the normal place as described for collection. Nobody turns up to collect it I email them, it will be tomorrow, this is now a daily event I email them and immediately they say it will be tomorrow, 6 days later its still here. I have just checked the tracking number, its saying its been collected, its been to the depot and is now out for a re-delivery !!!.... FUNNY that as it is still in my driveway....... REALLY BAD service DON'T use them, you get what you pay for comes to mind. NOW how do I get my money back AS THERE IS NOBODY TO CALL

I paid £7 for a parcel to be collected from my home on the 07.12.13 and delivered to my sister in Scotland. (Birthday present costing £110)
The parcel was not collected until 09.12.13 with no explanation or contact with me to let me know what was happening.
My sister is still waiting for the parcel, over 1 month after I contacted them. I have contacted the company on 5 different occasions and have been told every time that I need to phone back in a couple of days. I have now been told today that it will be passed to the investigations team for them to look into HOWEVER as i did not pay £1 extra, even if my claim is passed I will only be given back £50 (less than half of what I paid for the item) because I did not click on the box to say i needed extra insurance.
I am disgusted in what has happened. I am disgusted in the customer service and I am quite honestly speechless at what they have told me.
They have simply stolen my item and are not prepared to own up to what has happened!
PLEASE PLEASE DO NOT USE THIS COMPANY!!

lost my parcel a month ago,thay keep trying to pass the buck saying i have booked with parcel 2go and soits there problem not ours,Oh yes ,i am a member of my hermes i book directly with them ,thay can see from my tracking number it doeas not start with PG-. 3 times thay try this on me!,when ever i email them or speak on the phone ,thay say thay will get back to me within 24hrs,this just doesnt happen.Nothing.thay have lost a £43 parcel and charged me £9 for the privadge,pluss phone calls stress and hours on the pc trying to track a parcel with goods i need to finish a job ,thay say we didnt collect it ,but we have them on cctv doing just that,the driver took it changed the tracking ,somit does not show up when i look for it,are thay employing thiefs,if i was a manager there i would getting a bit concerned ,but it sounds like this is just a normal day for them
i keep asking to be refunded for the loss and original charge,thay send a form with all the questions ,the answers are already there on my bill recipt, and membership.
then thay send an email asking for more info ,Unbelivable thay arenow asking for my email address,yes the one thay have been contacting me on !
another week has gone by with no replys from hermes.
absolutely Pathetic service someone needs to sort them out,i just wished i lived down the road.
use them at your peril,it may be cheeper than royal mail,but if theres a problem then god help you,cos thay wont.you will lose the lot and your sanity
will keep this space open and hope to updated if thay can resolve this ,without having to use the police,or ofcom