Unable to get replacement toothbrush heads. Where is the company. Says unavailable. Kate Jones
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having been a Gollo user to five years, I have never had any issues until now!! Ordered some replacement heads on 4th Jan and still not received (31/01) I have emailed them twice and contacted them v... See more
love my first ever sonic toothbrush. Great shape and weight to use. Toothbrush head small enough to reach all back teeth easily. Love the fact that there are 3 settings with a quadrant change reminder... See more
I have been using gollo toothbrushes for years and had no complaints however I ordered toothbrush heads and other items on the 16th January 2025 and cannot get a response from them. I have emailed... See more
Great toothbrush!
Happy customer
From the easy way to order the Gollo and fast delivery I was really impressed. The Gollo is lovely, light to hold and gives a really good clean, I much prefer it to my previous electric toothbrush. I’m happy to stick with my lovely new Gollo
Great Product, great service
I saw the ad via social media and not one to pass up a great deal purchased a his and hers pair of toothbrushes.
I got an email stating due to high demand there may be a short wait for delivery and did I want to change colour for a speedier arrival? I replied that I was happy to wait and they both arrived shortly after.
I had a great chain of correspondence that was personal.
The toothbrushes arrived and they not only look great but they’re fantastic too. They get into every nook and cranny leaving you with a super clean set of knashers!! The usb charger is a cool touch and great for travel.
I would recommend the product and the company too. I’ve been amazed with the high level of service that I’ve received.
Give it a try, like me you won’t be disappointed.
Nick

Reply from GOLLO
I like the toothbrush very much
Game changer - love this product!
Absolutely LOVE this product.
Not only does it look amazing (definitely the prettiest toothbrush money can buy!), but the results are incredible too. I can’t stop smiling!
Buy, buy - BUY!
Loving my dental care products
I've was so excited to receive my Gollo toothbrush, I've had it about a week now and it's been a massive difference to my everyday dental care. I bought all the products and I have used all of them, never did I realize that there was such a thing as a tongue cleaner, this has helped me step up my mouth hygiene in a way that I was never doing before. My daughter really wants to purchase one (she got a little jealous when she saw mine) I will be definitely be buying more products when it's needed. Thanks Gollo..amazing ♥️
One happy customer
Just received my new toothbrush and I couldn’t be happier with it! Such a sleek design and perfect for travelling. Had a really good shopping experience with Gollo. The product arrived on time, great value for money and will be recommending to all my friends!
Not usually one to buy from social…
Not usually one to buy from social media, however I am delighted with my new toothbrush! The packaging was so lovely, it feels really professional and well worth my money. I love that it has a really nice style whilst being very practical, as it comes with a cap perfect for travel and two tooth brush heads too! It looks really stylish and I love the colour green I chose and I love that it has three vibration settings too! I can charge it on the go using my phone charger plug! Really pleased, thanks Gollo!
I have not received my order so I…
I have not received my order so I cannot give you a review
This company has been very helpful.
This company has been very helpful.
When the toothbrush arrived I found it light weight and very efficient leaving my teeth feeling cleaner than with my oral toothbrush. I would recommend them for their product and their care.

Reply from GOLLO
Very happy with my new toothbrush
Very happy with my new toothbrush , So sophisticated , looks fab in my bathroom .
Didn’t give 5 stars simply because of the delay in delivery . But to be fair we are in a pandemic so maybe understandable.
VERY IMPRESSED !!
Have just received my lovely green toothbrush & have to say the design is so lovely & very compact, fab for travelling. The bristles on the brush are so fine which is a great bonus for someone like myself who suffers from Crohn’s Disease & prone to sensitive gums & mouth ulcers. Delivery was about 2/3 weeks from placing an order & customer service were very professional & responsive.

Reply from GOLLO
Still not received
Still not received, despite numerous asks for reviews how can we possibly review the item if we have not received it !!
I haven't received the product yet but…
I haven't received the product yet but as for the buying experience, it was good. I e mailed before I placed the order on line as I had a small query and got a quick and friendly response

Reply from GOLLO
Due to the regular update I have…
Due to the regular update I have received regarding my order.
I’m really pleased with this purchase
I’m really pleased with this purchase. I’ve always struggled with sensitive teeth but since using this toothbrush my teeth feel so much healthier. I was a bit apprehensive about buying this during the current pandemic but the service was brilliant and it was on my doorstep within a few days.
Looks great and gives a really good…
Looks great and gives a really good clean, very happy would recommend.
Great Service
Looks great and delivery turned up when it said it would. Would definitely recommend!
This toothbrush is amazing
This toothbrush is amazing. My teeth felt so much cleaner after the first use! Would highly recommend trying this product.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





