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See what reviewers are saying

Rated 2 out of 5 stars

Unable to get replacement toothbrush heads. Where is the company. Says unavailable. Kate Jones

Rated 1 out of 5 stars

Having been a Gollo user to five years, I have never had any issues until now!! Ordered some replacement heads on 4th Jan and still not received (31/01) I have emailed them twice and contacted them v... See more

Rated 5 out of 5 stars

love my first ever sonic toothbrush. Great shape and weight to use. Toothbrush head small enough to reach all back teeth easily. Love the fact that there are 3 settings with a quadrant change reminder... See more

Rated 1 out of 5 stars

I have been using gollo toothbrushes for years and had no complaints however I ordered toothbrush heads and other items on the 16th January 2025 and cannot get a response from them. I have emailed... See more

1.9

Poor

TrustScore 2 out of 5

192 reviews

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Rated 5 out of 5 stars

In LOVE

Super quick delivery to Australia! I love my new toothbrush and LOVE that it’s also aesthetically pleasing - 😍

14 October 2020
Rated 1 out of 5 stars

Does not charge and no help from customer service.

I bought a Gollo in August and it worked fine, charged up and used it for around two to three weeks. When I went to recharge it, the charger did not work. I emailed Gollo and initially got a quick reply asking for a video of it not working which I sent, even though that is a bit of an add request. Since then I have heard nothing for over three weeks. I have sent a few follow up emails but no luck. I have no idea what to do now as I have an overpriced single use toothbrush apparently. Very disappointing as I was pleased with it initially. Please take note of all the bad reviews for customer service before ordering one of these.

13 October 2020
Rated 4 out of 5 stars

Overall a great purchase

Shipping took a long time and was difficult to track. The brushing experience has been nice so far! Battery doesn't last as long as I'd hoped (only about 2 weeks), but otherwise a great product.

13 October 2020
Rated 2 out of 5 stars

Returns

I have returned my Gollo toothbrush but am still awaiting confirmation that is has been received and refunded, after 2 e mails, no reply.

12 October 2020
Rated 5 out of 5 stars

Nice product

My toothbrush arrives quickly and it is just perfect! Z love it and I have no problems with order at all.

12 October 2020
Rated 1 out of 5 stars

Despite trying to contact Gollo…

Despite trying to contact Gollo customer services numerous times, I have had no response. My toothbrush was ordered 3 weeks ago, apparently dispatched!
Do not know why nobody has the courtesy to respond!

10 October 2020
Unprompted review
Rated 4 out of 5 stars

This is by far the best toothbrush I…

This is by far the best toothbrush I have ever owned. Great design, beautiful to look at and very effective. The only reason for four stars instead of five is that after a week of use the gold paint started to peel off. This doesn’t affect the way the brush performs but aesthetically it is disappointing

5 October 2020
Unprompted review
Rated 4 out of 5 stars

Good customer service

The Gollo toothbrush I bought had a faulty battery that only last 3 days. I contacted customer services and after doing a few tests for them (charging in different sockets etc) and still getting only a 3 day charge, they sent me a replacement at no cost. They were very helpful and the process was fairly quick.

26 September 2020
Unprompted review
Rated 5 out of 5 stars

Recommended

Beautiful brush, leaves an amazing clean feeling😍 battery lasts more than 2 weeks🙌🏼

24 September 2020
Unprompted review
Rated 5 out of 5 stars

I like my toothbrush

I like my toothbrush, it looks and feels good. The toothpaste is also good. My teeth are clean and fresh. The toothbrush was packed and very nice wrapped in a white box, looks fancy. I am satisfied with the price and the quality. Thank you.

23 September 2020
Unprompted review

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