Mygarminstraps Reviews 

990
•
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration over confusing website layouts, alongside thoroughly substandard, poorly engineered, and easily broken product quality. Customers also noted significant delivery delays, failing mechanical attachments, and completely unhelpful customer service when attempting to seek assistance or financial resolutions. Some reviewers were happy with the alternative watch bands, praising their solid build, hypoallergenic materials, and comfortable daily wear. A few other people also felt that customer support was remarkably responsive and quickly resolved unexpected order, delivery, or sizing errors successfully.

What people talk about most

Product

People report negative experiences with the product, expressing dissatisfaction over branding concerns.... See more

Quality

Customers had severe disappointment with quality, frequently describing the products as absolute rubbish with... See more

Website

Clients share dissatisfaction regarding website transparency, noting that the platform's design resembles an... See more

Response time

Reviewers highlight frustration regarding response time, noting that multiple emails go completely unanswered... See more

Customer service

Reviewers express strong dissatisfaction regarding customer service, highlighting that support links fail and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Big scam, they are selling it like its official garmin. Absolutely rubbish quality. Its shocking they are still in business, crazy that no one is taking them down. Even using garmins logo. Clearly a s... See more

Rated 1 out of 5 stars

This company is not based in the UK!!! Went for the next business day postal service at £9.99. 10 days later it arrived, after the intended use. Several attempts to contact the company have failed... See more

Rated 1 out of 5 stars

I bought the quick fit strap stainless steel band and since I'm in Canada it costs me xtra $$$ for duty fees which I wasn't informed there was. For 100$CAD the product is really cheap, the clip keeps... See more

Rated 1 out of 5 stars

I have ordered a band from Garmin band thinking i was getting something from a local site, however I found out later it was coming from France (i am in Australia). Now i don't know if i will even get... See more


Company details

  1. Sporting Goods Store

Written by the company

Distributeur de bracelets pour montres Garmin.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.4

All reviews

(990)

198 reviews in the last 12 months

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Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THIS COMPANY!

PLEASE DO NOT BUY FROM THIS COMPANY!

They will take your money, deliver you poor quality watch strap that will last a couple hours on your wrist then your genuine expensive Garmin watch face will fall off your wrist and hit the floor because their faulty product that is not up to scratch will spontaneously detach from watch face. Then you will email them and ask for a refund/ replacement strap and they will send you a message saying you only have 72hours from delivery to report any faults. Sounds like something they have off to a tee the amount of complaints the must get. So essentially impossible to return any faulty items. I wish I read these reviews before I purchased. I bought 3 x different straps from them and they all spontaneously detach from watch face. After the first one broke when I was outdoors I trialled the other 2 indoors as I didn’t want to further damage my genuine garmin watch face anymore. If I could give this rating zero stars I would. Please save your money and do not buy from these scam artists.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Scam company, useless products

Scam company. Using similar fonts and images to appear genuine. Cheap Chinese knock off straps. No customer service. The straps are very poor quality and the sizing is a joke! Im a big guy yet the smallest setting on the “leather” strap is unbearably loose. The leather is not leather. The buckles are very thin and flimsy. The loops to hold the excess strap have exposed staples holding them together. Not suitable for an active wear device. Waste of money!!!

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from these scam artists

Do not buy from these scam artists. I bought the wrong size and asked for a return but no response. Seems like international returns are too difficult or they just don't care. Completely ignored, money wasted.

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Bad chinese quality

Bad chinese quality, tought i bought real quality. So was dissapointed when i saw it shipped from China. And even more disapointed when i got the package! Bad quality...

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Scam? Really poor quality and subsequent poor customer service

Scam of a company? Me thinks they know the poor quality of the product they are selling, but hide behind you only have 72 hours to identify any issues.

Bought a black strap for my Garmin S62. Within a couple of months the paint had come off the metal part of the strap. When I contacted them they said you only had 72 hours to identify any issues, so despite sending them photos of the very obvious issue, they have refused to address the issue in anyway shape or form.

Shame when the actual strap itself seems pretty good, but my advice would be to avoid this company and pay for a genuine Garmin strap.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Really bad product.

Really bad product.
Inexistent support.
The product not fully compatible with Garmin watch.
Very high prices.
Almost scam, for sure I'll never order from them anymore.

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor return policies

Problem 1. The marketing is misleading. Whilst they use the Garmin names and logos, it's not a genuine Garmin product.
Problem 2. I try not to buy products on-line from abroad as I've been stung by extortionate returns costs before. But this company is now hiding behind the uk.mygarminstraps.store url.
Problem 3. The strap I received was not the colour I ordered.
Problem 4. You only have 1 day from receiving the product to report the error/fault, otherwise you have to pay to return it to France, £9 or so.
Problem 5. The strap was a lot thinner than expected and not what I wanted, but according to the refund policy, if I returned the item for a refund then original shipping costs would be deducted (aswell as having to pay for the return shipping). Not good enough in the age of on-line buying.

29 June 2024
Unprompted review
Rated 1 out of 5 stars

Jokers

Total, complete, absolutely useless.
No communication I assume they are French!!
Tried several occasion to find out about a strap, it’s as if they do not understand English. If they don’t know the answer, they simply ignore the question.
Total amateurs

12 June 2024
Unprompted review
Rated 1 out of 5 stars

They have send me the wrong strap I…

They have send me the wrong strap I have tried to return it but the system will not allow me, I have send an Email but they don't reply, Be careful not to buy from this company because it's very difficult to get hold of them and you will never get your money back, I was searching for a strap for Fenix 6 and when the strap arrived it was to narrow! Totally hopeless company luckily I only lost 20 pounds

18 May 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible quality…… DO NOT…

Absolutely terrible quality…… DO NOT BUY. The pin has broke that connects the strap to the watch face and only had them for several months. Emailed and a guy “LUKE” responds saying, “we can’t see if its a fault or mis-use, nothing we can do”. Buy original for an extea £10 👌

16 February 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy!! Fake

Don't buy!!! They are fake and low quality. You can buy it from other website or seller for 60 % cheaper 1/3 of the price. After purchase customer service won't respond to your request.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

ATTENTION it is FAKE - NO OFFICIAL GARMIN PARTNER

ATTENTION

It is FAKE! You will receive a low quality wristband.

It is not an official Garmin partner and the quality is really poor!! I ordered a wristband for the Epix 2 and I received a band that might be worth 5€.

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Scammed

Placed an order on the 12th of March. Still hasn’t arrived. Contacted them and a Guy called Luke responds a few days later. They stated my delivery address was incorrect so I have to pay another 12euros to have it re delivered. When checking the original order my address was correct. Total scam in my eyes, do it use.

10 May 2024
Unprompted review
Rated 2 out of 5 stars

Scam company

Strap nice enough, however it’s broken after just two months of regular wear. That equates to £10 a month for a watch strap. Great quality! According to customer services, this isn’t replaceable after just 72 hours of use. Utter joke really. Offered me a discount code on my next order for the inconvenience. There will not be another order! I think this is a pretty crappy company, don’t be fooled by the glossy site.

1 May 2024
Unprompted review
Rated 2 out of 5 stars

It's a scam

It's a scam. Fake Chinese straps pretending to be a genuine french retailer. Straps are OK and look like reasonable fakes, but hanging the best part of £1k watch on them - up to you. I wouldn't buy from them again.

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Ordered garmin forerunner 45 strap. Screwdriver they provide does not fit. The strap is not the same shape or size at the watch connection point. Poor quality and terrible returns policies.

16 April 2024
Unprompted review

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