Big scam, they are selling it like its official garmin. Absolutely rubbish quality. Its shocking they are still in business, crazy that no one is taking them down. Even using garmins logo. Clearly a s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is not based in the UK!!! Went for the next business day postal service at £9.99. 10 days later it arrived, after the intended use. Several attempts to contact the company have failed... See more
I bought the quick fit strap stainless steel band and since I'm in Canada it costs me xtra $$$ for duty fees which I wasn't informed there was. For 100$CAD the product is really cheap, the clip keeps... See more
I have ordered a band from Garmin band thinking i was getting something from a local site, however I found out later it was coming from France (i am in Australia). Now i don't know if i will even get... See more
Company details
Written by the company
Distributeur de bracelets pour montres Garmin.
Contact info
34 avenue des Champs-Elysées, 75008, Paris, France
- contact@mygarminstraps.fr
- mygarminstraps.fr
2.4
Poor
990 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and Friendly
I was in the market to get some new straps for my Fenix and the folks at Garmin Straps were fantastic. Speedy and thorough answers, they left nothing for me to question other than why I haven't dealt with them sooner.
15 January 2025
Unprompted review
Reply from Mygarminstraps
Dear Jorge,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our team. Your kind words truly mean the world to us and motivate us to keep delivering the best service possible.
We’re delighted to have been able to assist you and hope you love your new straps! If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Wishing you many great adventures with your Fenix!
Best regards,
Customer service
I had an issue with my band that was rectified in a timely manner. The communication over email was quick and I was really happy with the level of service I received. Jean was incredibly helpful and I would order again.
13 January 2025
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you so much for your kind message and positive feedback!
We are delighted to hear that your issue was resolved promptly and that you were satisfied with the communication and service you received. Jean and the rest of our team always strive to provide the best possible support, so it’s wonderful to know that we were able to assist you effectively.
Your trust and willingness to order again mean a lot to us. Please don’t hesitate to reach out if you ever need assistance in the future—we’re here to help!
Best regards,
My Garmin band was not delivered due to postal strike
My Garmin band was not delivered due to postal strike - I notified mygarminband and they refunded the amount paid - about 1 month later, the strap arrived in the mail - I once again reached out to mygarminband requesting a new invoice so I may pay - they advised they would not charge me for the band! This good will gesture ensures I will remain a loyal customer - I certainly appreciate it and will purchase the next band for my fenix from them!
13 January 2025
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you very much for your opinion!
We're delighted to know that you appreciated our gesture of goodwill and that we were able to meet your expectations despite the unforeseen delivery problems.
Your satisfaction is our priority, and we are delighted to count you among our loyal customers. We look forward to working with you on your next Fenix bracelet purchase.
Please don't hesitate to contact us if you need any assistance or have any questions.
Thank you again for your confidence, and see you soon!
Best regards,
Fraudulent company
My daughter purchased a Garmin strap for her dad for Christmas. It arrived Christmas Eve and we quickly realised it was not a genuine Garmin product and did not fit the watch - site is v misleading. My daughter initiated a return on the 26 December and has been informed return is outside of the 14 day return window. My daughter is 13 and made the purchase in good faith. Avoid this company at all costs - items made in china and I feel my daughter has been the victim of fraud.
Following the response below. My daughter has been able to submit a return request however they have deducted money AND shipping and costs associated with the return have to be paid by us. Please read the reviews and DO NOT use this company. They also trade under the name mygarminband. Do not trust them. Chinese products complete fraud.
24 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
We're sorry to hear that your shopping experience did not meet your expectations. We understand the situation and apologise for any confusion.
We have recently updated our returns system and, although returns requests are temporarily paused, we will shortly be sending you an email with full instructions on how to make your return. We would like to point out that, due to the backlog, return times will not be taken into account.
We thank you for your understanding and remain at your disposal for any questions you may have.
Yours faithfully
I ordered my Garmin Straps just before a postal stike
I ordered my Garmin Straps just before Canada Post went on strike in Canada... It's clear that I wasn't getting my product as planned. I communicated to Mygarminstrap true Amazone.ca that I would like to cancel and get a refund. There was no inquiry, and I received my refund quickly. Even though the problem wasn't their fault, this company is great.
11 November 2024
Unprompted review
Reply from Mygarminstraps
Dear Gaetan,
Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that you were satisfied with the resolution of your issue.
At MyGarminStrap, customer satisfaction is our top priority, and we always strive to provide the best possible service, even in challenging situations. Your feedback motivates us to continue delivering a seamless and positive experience for our customers.
If you ever need assistance in the future, please don’t hesitate to reach out. We’d be happy to help!
Kind regards,
No delivery 1 month after order
I ordered straps on December 15th believing that the site was affiliated with Garmin as they have in an intentionally misleading way copied all their graphics. It had a 72 h delivery promised but now, at Jan 10th, nothing has happened.
I've tried contacting support with no luck. I have noticed that the company answers rapidly to negative reviews on trustpilot but not to their own support mail. So as you seem to be reading this: please cancel order 44975 and return my money.
Update: 25 minutes after my review was published here I received an email from Mygarminstraps to one of the emails they state below that I never sent them. Mygarminstraps says on Trustpilot that they cannot find any emails from me. I entered my customer order number in my review to help them find me. Their responses does not make me more confident. They've said they'll return my money, I'm still waiting for it, I will report back here how it goes.
10 January 2025
Unprompted review
Reply from Mygarminstraps
Hello Camilla,
We are truly sorry to hear about the situation and for any inconvenience caused by the delay in your order.
However, we must clarify that we respond diligently to all customers who contact us through the appropriate channels. After verifying our records, we do not have any emails from you at our official support email addresses. It is possible that your attempts to contact us may have been sent to an incorrect address or a "noreply" email address, which unfortunately is not monitored for customer inquiries. Responding to such emails is not the best way to reach us if you are expecting a reply.
We have now taken note of your request to cancel your order and process a refund. Rest assured, we will handle this immediately. You should see the refunded amount on your account shortly.
Once again, we apologize for the inconvenience and appreciate your understanding. If you need further assistance, please feel free to contact us directly via our official support email.
Kind regards,
Don’t use this Company it is a Chinese front
Don’t use this Company, neither the delivery is as promised nor is the customer service at all responsive! Promised 72hour delivery I ordered TEN days ago and so far the straps have NOT even been packed! Promised a 24 hour turn around time on complaints and my email from a week ago is still to be answered.
Update:
It is now January 10th (i ordered December 31st) and never heard from Customer Service but because of this review. I had canceled my order which was ignored and now see that shipment has been sent direct from China. I ordered from a supposedly company in France. DONT use this company.
7 January 2025
Unprompted review
Reply from Mygarminstraps
Hello,
We sincerely apologize for the inconvenience you have experienced with your order and our customer service. We deeply regret not meeting the delivery timeline and response expectations we set.
Your feedback is important to us, and we are currently reviewing what went wrong to ensure this does not happen again. We will prioritize resolving your issue immediately and provide you with an update on your order status within 24 hours.
Thank you for your patience and understanding. If there is anything specific you would like us to address, please let us know.
Kind regards,
I had a problem with the watch strap I…
I had a problem with the watch strap I ordered, this turned out to be a fault with the model. However My Garminstraps were brilliant in helping me sort the issue out. They advised me of the fault offered an immediate refund.
The customer service was very good and very helpful.
I would use the company again. Just unfortunate the strap I needed had a known fault.not the companies fault.
4 January 2025
Unprompted review
Reply from Mygarminstraps
Dear Pat,
Thank you so much for taking the time to share your experience with us. We're truly sorry that the strap you needed had a fault, but we're glad we could assist you and resolve the issue promptly.
Your kind words about our customer service mean a lot to us, and we're delighted to hear you would consider shopping with us again. We'll continue working hard to ensure all our customers have a positive experience.
If you ever need assistance in the future, please don't hesitate to reach out.
Best regards,
Good customer service, shame about the quality
My wife bought me 3 straps. The stainless steel bracelet
Was missing one of its quick fit fittings, emails exchanged and new strap sent out. The stainless steel black ones are nice, the rubber ones look cheap and there are probably better alternatives. Customer service seems better than I first thought and I have a nice strap.
25 December 2024
Unprompted review
Reply from Mygarminstraps
Dear Michael,
We are truly sorry to hear that your experience with our straps did not meet your expectations. We strive to ensure the quality of our products and services, and it’s disappointing to learn we fell short in your case.
If you would like to return the items for a refund, we would be happy to assist you with the return process. Alternatively, you can contact our customer service team with photos clearly showing the issues, such as the missing quick-fit fitting. This will help us address the problem and provide a resolution, which may include a refund or replacement.
Please don’t hesitate to reach out if you need further assistance. We appreciate your feedback and the opportunity to make things right.
Kind regards,
After a slow start where I thought I…
After a slow start where I thought I had been scammed because I didn't hear anything for a week after I paid for my band, things picked up nicely after that. I had regular contact with customer support which kept me informed of what was happening with my purchase, and the After Ship tracking was accurate. It even matched perfectly with the Australia Post tracking app once it arrived in Australia.
I got my band today and it looks great. It fits my Fenix 6X Sapphire perfectly. It only took two weeks, which is faster than other things I have ordered from overseas in mid November and still haven't arrived in time for Xmas.
24 December 2024
Unprompted review
Reply from Mygarminstraps
Thank you so much for taking the time to share your experience! We apologize for the initial delay and truly appreciate your patience. We're glad to hear that our customer support was able to keep you informed throughout the process and that the tracking system worked smoothly.
It's wonderful to know that your band arrived faster than expected and fits your Fenix 6X Sapphire perfectly. Your satisfaction is our top priority, and we’re thrilled that we could deliver a product you’re happy with. Thank you again for your trust and support!
Excellent customer support
Excellent customer support. Quick replies to emails and extremely helpful. I highly recommend Mygarminstraps.
21 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you so much for your wonderful feedback! We’re so glad to hear that you’re happy with our customer support and service. Your recommendation means the world to us and motivates us to keep delivering the best experience possible.
If there’s anything else we can assist you with, don’t hesitate to reach out. We’re always here to help!
Warm regards,
Cheap quality for too much money
Straps are cheap China quality and did not fit my Garmin. Return policy is really strict so I could not return it even though it did not fit. I would not recommend to buy from them. 25 eur for nothing.
2 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you for sharing your feedback with us. We're sorry to hear about your experience and that the strap did not meet your expectations.
We’d like to reassure you that our return procedures are designed to be simple and customer-friendly. If you encounter any issues with your order, our support team is always available on our website to assist you and guide you through the process. Without hearing from you, it can be difficult for us to know there’s a problem and provide the necessary support.
We value your satisfaction and would love the opportunity to resolve this for you. Please don’t hesitate to contact us via https://mygarminband.zendesk.com/hc/en-gb, and we’ll do our best to help.
Thank you for giving us the chance to make things right.
Kind regards,
Item never arrived. No response from company.
14 November 2024
Unprompted review
Reply from Mygarminstraps
Hello,
We have checked our records and could not find any prior contact from you regarding this matter. It is difficult for us to respond without receiving your inquiry first.
Please note that we respond to all customer requests within 24 hours. Could you kindly confirm how you reached out to us? You may also reply to this email, and we’ll be happy to assist you promptly.
Thank you for your understanding.
Best regards,
Really good customerservice
After placing order, I regret it and asked customerservice to cancel the order. The order was cancelled, but a foul in their system made the order complete after all. I contacted their customerservice again, and as a result I got full refund AND the straps because they took full responsibility for the mistake.
I can see all the bad reviews in here, but in my case, they was super :)
8 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
We're delighted that everything turned out all right for you! It looks like you were lucky this time. We'll be more careful next time to avoid these kinds of "surprises".
Thanks for your positive feedback though, and enjoy your bracelets!
All the best,
Reply from Mygarminstraps
Hello,
Thank you very much for your positive feedback!
Please do not hesitate to contact us again if you have any questions or require any assistance.
Best regards,
Mygarminstrap/Mygarminband same company same rubbish!!!
Contacted Mygarminstrap to request a replacement after my strap snapped after 6 weeks of use. They told me that they could only replace the strap inside the 14 day exchange period. I was shocked at their response and demanded that they replace the broken strap. They came back with the same 14 day exchange blurb. Wow!! The worst customer service I have experienced in a long time. The owners of this company should be embarrassed and hang their heads in shame.
8 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
Thank you for your feedback, although we were a little surprised by your comment. You mentioned that we would be the ‘worst after-sales service’, but it seems that this same service nevertheless dealt with your request in three email exchanges, always responding courteously and quickly, and refunded your bracelet in full, well beyond our 14-day exchange policy.
We understand your frustration with a product that didn't live up to your expectations, and that's precisely why we've chosen to give you a full refund, despite the fact that your situation doesn't meet our standard conditions. Our aim is to ensure that you are as satisfied as possible.
Maybe we're not perfect, but we're still surprised to read such a harsh review after doing our best to solve your problem.
In any case, we'll be happy to help if you have any other needs. After all, even the ‘worst after-sales service’ is willing to help its customers.
All the best,
Stay away they send me a Chinese strap…
Stay away they send me a Chinese strap all fake
3 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
We're sorry to hear that you weren't satisfied with our product. Please be aware that it is entirely possible to make a return if the bracelet does not meet your expectations.
We design our wristbands in collaboration with trusted manufacturers to offer unique design and quality, although we are not affiliated with Garmin. We are committed to customer satisfaction and take your feedback very seriously.
If you would like to make a return, please contact us with your order number so that we can help you.
Best regards,
Absolutely terrible quality
Absolutely terrible quality, and truly thought this would be a genuine Garmin strap but discovered the website is very misleading. Honestly avoid any purchase. Really, really bad quality. Gutted to have to buy again as I will not even waste my time fitting this strap. My watch will stay on the shelf until I find a genuine Garmin strap.
Do yourself a favour and avoid buying from this seller
2 December 2024
Unprompted review
Reply from Mygarminstraps
Hello,
We’re sorry to hear about your disappointment with the strap. While we are not affiliated with Garmin, we strive to offer high-quality products designed specifically for Garmin watches.
If the strap you received does not meet your expectations, please feel free to reach out to us, and we will be happy to assist with a return or exchange. Your satisfaction is important to us, and we’re here to help resolve any issue you may have experienced.
Kind regards,
Poor quality product
Poor quality product that keeps detaching from watch. Supposed to be 'sport' version and therefore more secure. Site very misleading! Surprised they haven't had a legal case from Garmin!
28 November 2024
Unprompted review
Reply from Mygarminstraps
Hello,
We’re sorry to hear that you’re not satisfied with your purchase. Our products are designed to be durable and functional, but if you are experiencing any issues, please reach out to our customer support team so we can assist you.
Best regards.
Avoid
Avoid, item supply by that shop is not genium, poor quality !!!!
20 November 2024
Unprompted review
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