Myfurnitureinsurance Reviews 

655
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally polite, knowledgeable, and professional throughout their home visits. Consumers consistently highlight that the skilled repair work is completed very efficiently, often leaving previously damaged furniture looking entirely brand new. Many reviewers deeply appreciate the clear communication, helpful ongoing advice, and punctuality regarding technician arrival times. However, some people mentioned frustrating issues regarding long wait times for scheduled appointments and necessary replacement parts. A few consumers noted unfortunate difficulties when certain repairs failed to fully resolve the problem or left items looking worse.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly and professional approach of the... See more

Staff

Customers had positive experiences with staff, frequently describing technicians as friendly, polite, and... See more

Product

Reviewers express mixed feelings about the product quality and repair services. Some consumers are very... See more

Quality

Consumers find quality to be positive, noting that furniture repairs leave items looking brand new. Reviewers... See more

Response time

Reviewers highlight ambiguous aspects of response time, noting mixed scheduling experiences. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(655)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nothing Works Calls No Answer Make a claim Fails

For the past two weeks I been ring this company and there no answer 3 times 5 times ect no answer, just can't get through if you press 0 the Call ends, so I k ow Emailed them explaining my issues with my bed, another issue you try and make a Claim this is Real fun, you start the claim process fill in your details click on Next the next page does load up it's stays on loading please wait so far for hours, so I cleared all my cache out turned off my phone guess what the same issues. Let's see if they answer my email? Back to the shop where I brought it from my bed

15 March 2025
Unprompted review
Rated 4 out of 5 stars

The technician was nice & friendly

The technician was nice & friendly. I think it would be helpful getting a call enroute. I was just out the shower first thing this morning & he had to wait outside for a little bit whilst I threw clothes on ha! He was understanding about this though. Did his best to try and paint match the colour of the top but was nowhere near so sending off his report & will be back.

The first appointment got cancelled after I had to call up chasing the technician & I hadn’t received a time slot the night before, so that’s my only negative.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. The men who attended were really friendly and professional. I was kept up to date with texts, so I had an estimate of what time they would attend. Would recommend!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Nice job

Nice job. I appreciate the man that does the work. It makes it look easy to repair. Thank you for the good job

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Fault quickly corrected

I had bought a ‘Stressless’ sofa from Barker and Stonehouse a few months ago. One of the arms was loose.

Emmiera sent a technician who fixed the loose arm quickly and more importantly very tidily.

10 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look