Myfurnitureinsurance Reviews 

655
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally polite, knowledgeable, and professional throughout their home visits. Consumers consistently highlight that the skilled repair work is completed very efficiently, often leaving previously damaged furniture looking entirely brand new. Many reviewers deeply appreciate the clear communication, helpful ongoing advice, and punctuality regarding technician arrival times. However, some people mentioned frustrating issues regarding long wait times for scheduled appointments and necessary replacement parts. A few consumers noted unfortunate difficulties when certain repairs failed to fully resolve the problem or left items looking worse.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly and professional approach of the... See more

Staff

Customers had positive experiences with staff, frequently describing technicians as friendly, polite, and... See more

Product

Reviewers express mixed feelings about the product quality and repair services. Some consumers are very... See more

Quality

Consumers find quality to be positive, noting that furniture repairs leave items looking brand new. Reviewers... See more

Response time

Reviewers highlight ambiguous aspects of response time, noting mixed scheduling experiences. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

655 reviews

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No recent history of asking for reviews

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4.6

All reviews

(655)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

As good as new…

The guy who came over was lovely and did an amazing job. The furniture was left as good as new! Only issue is that the gentleman doesn't have all items on his list to repair so he could only do 3 or the 4 items.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great friendly fast service

Great friendly fast service. I was kept informed at all times and the service engineer rang to say what time he would arrive. Very satisfied with the repair and advice given if I need future repairs.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service from the booking which was easy, user friendly and efficient to the visits. Both Ryan & Lee who visited the house were super friendly, explained everything in full and were thorough in investigation and fixing the issue. No mess or fuss left behind and always kept me informed so special mention to them both! A credit to your company
If I could pick on one slight area for improvement it would be the time waiting for an appointment can take a week or so which is me being very picky.
Still a 10/10 service!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, customer service excellent, engineer excellent and friendly; top marks.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm very pleased that I got my bed…

I'm very pleased that I got my bed working again. Alex the bloke who came today was here early because he text me to say that he would be earlier than the time given. Then he rang me to say that he would be about 20 minutes and he was.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent sevice

Technician phoned about 15 minutes before arriving. After a thorough appraisal of the situation he was able to formulate a resolution. When completed he showed both myself and wife how to deal with the problem should it recur.
Thank you for sending such a courteous and professional technician.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I am satisfied with the service

I am satisfied with the service. The young man came at a reasonable hour. Kind and polite and even took his shoes off at the door.
He was able to fix the problem with lil issue clean up after himself.
All good

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Sofa repair

The man arrived when he said he would and made an assesment about the problem within minutes he then said that he could sort it out no problem and did so within one hour. A lovely polite friendly guy and a very professional service

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Technician was very professional

Technician was very professional, and explained exactly the issue I had. 5 star service. The only issue I had was having to go online to make the booking as I’m not a tech savvy

5 March 2026
Unprompted review

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