We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all it was late, sent 2 emails requesting an update but got no replies, only acknowledgements they’d received emails. Tried phoning customer service, complete waste of time, no one answered... See more
Company replied
Delivered in 2 days. Smells absolutely lush. Although I have tropical fish, after a little accident I wipe up with the spray pet urine destroyer on kitchen roll so it doesn't effect my fish. Its been... See more
Company replied
Absolutely obsessed with Fabulosa products 😍✨ The scents are incredible and honestly I think I’m addicted to buying them now 😂 I usually shop online because the promotions and deals are absolu... See more
Company replied
Company details
About Fabulosa
Written by the company
At Fabulosa our belief is simple... everyone should Feel Fabulosa, Look Fabulosa and Smell Fabulosa. Fabulosa is not bound by the limitations that many cleaning brands face and continues to bring scent-sational fragrance to our customers in and around the home.
For four years, we have been delighting our community of passionate and loyal customers with products to stimulate all senses, across home, garden, car, pet and much more! With our innovative approach to lead the way in fragrance, we make this promise to you... to continue being the perfect partner for all your household needs.
Our 4-in-1 action formula kills 99.9% of bacteria and viruses, cleans and shines, provides long-lasting freshness and eliminates odours; meaning Fabulosa doesn't just lift dirt alone, we spread ‘That Fabulosa Feeling’.
Contact info
Unit 8, Airfield Road, CW5 6LQ, Nantwich, United Kingdom
- 01270 449040
- info@myfabulosa.co.uk
- myfabulosa.co.uk
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fabulous smell
Great fabulous smell! having dog's you need a great product. Will be ordering again
20 June 2026
Unprompted review
Reply from Fabulosa
Hey Debra,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Fabulousa
Hi
I was delighted when this arrived, but 2 bottles were empty as they had spilled in the box 😩
Love the product
5 June 2026
Unprompted review
Reply from Fabulosa
Hey Miss Burgess,
Thank you for taking the time to leave us a review.
We're delighted to hear that you love the product! However, we're very sorry that two of the bottles had leaked during transit and arrived empty. We understand how disappointing that must have been.
Please get in touch with our Customer Care team with your order details, and we'll be happy to look into this for you and help resolve the issue.
Thank you again for your feedback, and we hope to put things right for you.
Thanks,
Team Fabulosa
Fabulosa is fabulous
Everything you could possibly need my home smells amazing and the doggy pee eliminator does exactly what it says it eliminates and our pooch is 14 so he's like a leaky tap. Came so quick nicely boxed will be ordering again and again and again
18 June 2026
Unprompted review
Reply from Fabulosa
Hey Kenny,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Had a problem with a delivery which was…
Had a problem with a delivery which was damaged by courier & contacted fabulosa customer services Rhina couldn't of been more helpful&i have just received replacement items which I am most grateful for, wonderful products & service always, thank you
17 June 2026
Unprompted review
Reply from Fabulosa
Hey Glenda,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Fast delivery and product got a nice smell
10 June 2026
Unprompted review
Reply from Fabulosa
Hey Josie,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Wow sweet and luxurious
Wow. It’s my first time purchasing your products. I love the sweet scent. Thank you. Will purchase more
6 June 2026
Unprompted review
Reply from Fabulosa
Hey Rosemary,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Coloured water
Coloured water. Hardly any smell of the products. & when it arrived 2 bottles had nothing in them. All leaked onto rest of parcel
& now they have reduced it all. So. I feel a bit let down.
10 June 2026
Unprompted review
Reply from Fabulosa
Hey Jackie,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Was kept well informed while the order…
Was kept well informed while the order was being processed arrived well packaged very pleased with the order thank you
4 June 2026
Unprompted review
Reply from Fabulosa
Hey Patricia,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Love the washing up liquid
Love the washing up liquid. It doesn't irritate my hands but still does the job. Bought the oven top cleaner for 1st time. Made it lovely & shiny & getting rid of some tough stains
8 June 2026
Unprompted review
Reply from Fabulosa
Hey Janet,
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you're enjoying our washing up liquid and that it's gentle on your hands while still delivering great cleaning results. It's also fantastic to know that our oven top cleaner impressed you on your first try and helped leave your oven looking lovely and shiny while tackling those tough stains.
We really appreciate your support and hope you continue to enjoy our products!
Thanks,
Team Fabulosa
Late dispatch again
Standard delivery takes 3-7 days so their website says. Late delivery with them dispatching late on day 6, yes just ordered again and yes later than they say again. So do expect items to arrive later than they commit to. Would be good if they could change the details to reflect the reality. People only want what’s stated and that’s not what they are getting by many of the late reviews. Why don’t they just say their standard delivery will take 7-14 days 🤷♀️
14 June 2026
Unprompted review
Reply from Fabulosa
Hey Jenni,
Thank you for taking the time to share your feedback.
We're sorry to hear that your orders took longer to arrive than expected. We understand how frustrating it is when delivery times don't match the expectations set on our website, especially when you've experienced this more than once.
We really appreciate your honest comments, and we'll be sure to pass your feedback regarding our delivery timeframes on to the relevant team for review. We're always looking for ways to improve both our service and communication with our customers.
Thank you for your continued support, and we hope we'll have the opportunity to provide you with a better experience in the future.
Thanks,
Team Fabulosa
Terrible packing - damaged items.
Terrible service. Late dispatch and then failure to deliver twice by Amazon logistics (who are usually very good). Totally poor packing - far too much in a very flimsy box. Only a tiny bit of padding in there too.
Box (when it arrived) was mangled and ripped, and had obviously been sellotaped on the way by the courier.
Two items inside had fully emptied out over all of the rest of the contents, therefore rendering these items unusable. The packing was visibly wet.
This is not the first time this has happened - despite change of courier to my last order. You need to work on your packing / use better boxes / split heavy orders into smaller volumes.
I have had zero reply to my emails - you need to issue a refund / replacement immediately.
13 June 2026
Unprompted review
Reply from Fabulosa
Hey JT,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and sincerely apologise that your order arrived in such poor condition. We understand how frustrating it is to experience delivery delays, damaged items, and difficulty getting a response from our Customer Care team.
We appreciate your detailed comments regarding our packaging, as well as your previous experiences, and we'll ensure your feedback is shared with the relevant teams for review. Improving our packaging and overall customer experience is something we take seriously.
If your issue has not yet been resolved, please contact our Customer Care team again with your order details so we can investigate this as a priority and arrange an appropriate resolution.
Thank you again for bringing this to our attention.
Thanks,
Team Fabulosa
Bought through Tik tok shop NEVER…
Bought through Tik tok shop NEVER AGAIN. Took 8 days to arrive via Amazon(hello?! Whattt? Why?!) Customer service was rubbish. Hefty package arrive poorly packed and had leaked. I’ll stick to finding this range in B&M as I do love it but not waiting 8 days for a package within the UK to arrive even when sent amazon AND packed poorly.
28 May 2026
Unprompted review
Item never arrived now I have to wait…
Item never arrived now I have to wait for it to be returned to get a refund it never reached my address ..little communication not worth the bother
13 June 2026
Unprompted review
Reply from Fabulosa
Hey,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
order gone wrong address
i had ordered a delivery from Fabulosa
in fact 23 items - it was delayed and sent to wrong address too ..the amazon delivery guy left a picture where he delivered my parcel .. it wasn’t my home ..
so following day after having had full days rain and nights i got round to collecting it
it was soaked and some items were damaged . i let the company know and immediately received an e mail saying they had my received my query and would get back to me
which they did after i provided photos of damaged goods and upon that i received full
refund - no
hassle and said they would claim it from delivery company … so very fair no hassle in. giving refund - 5 ✨✨✨✨✨from me and i’d order again from them no problem
3 June 2026
Unprompted review
Reply from Fabulosa
Hey Trevor,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Spilt bottles
First order was never shipped and refund was declined so had to send proof it was never sent. Second order arrived with one of bottle lid completely off and the contents all over everything inside.
12 June 2026
Unprompted review
Reply from Fabulosa
Hey Liv,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding.
Team Fabulosa
Reply from Fabulosa
Hey Shabnam,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
The fragrance was very subtle I was…
The fragrance was very subtle I was expecting a Dubai spa as advertised but was disappointed I have used fabulous for years but wouldn’t buy this range again sorry
10 June 2026
Unprompted review
Reply from Fabulosa
Hey,
Thank you for taking the time to share your feedback.
We're sorry to hear that the fragrance didn't meet your expectations. We understand how disappointing it is when a product doesn't deliver the experience you were hoping for, especially as you've been a loyal Fabulosa customer for so many years.
We really appreciate your honest comments, and we'll be sure to pass your feedback about the fragrance on to our product team for review. Your feedback is invaluable as we continue to develop and improve our ranges.
Thank you for your continued support, and we hope we'll have the opportunity to impress you again in the future.
Thanks,
Team Fabulosa
Absolutely wonderful the dog smells gone
Absolutely wonderful the dog smells gone
4 June 2026
Unprompted review
Reply from Fabulosa
Hey Mandy,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Excellent products love all the…
Excellent products love all the household cleaners they smell Devine
1 June 2026
Unprompted review
Reply from Fabulosa
Hey Colette,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
Wish I hadn't bothered
The shipping policy falsely advertises orders are processed the next working day and received within 3-7.
Evidently from previous reviews, the current delays are nothing new, yet the policy continues to show misinformation.
I ordered 10 days ago and all Fabulosa have done is create the Shipping label. Not even dispatched. They invite emails on their website but leave them unanswered.
Around a week into waiting I was sent a bulk mailing list email of an "apology discount"... 10% adds insult to injury. You get more from the daily 'Mystery discount' emails! As if 10% is incentive to want to part with my money and repeat this waste of time. 50% wouldn't be enough!
I fully expect the items to be damaged if they ever make it here as this also seems to be a recurrent theme.
Edit 14/6: the Furbulosa Bottle did, in fact, arrive leaking. I don't know why a plastic seal isn't placed under the lid, like any cosmetic bottle would. I also don't know why cleaning bottles would be left to rattle about during transit in a empty cardboard box..?
If the company can't get a customer's order to them even close to the advertised timescale, nor spare what must be (1p~2p?) of recycled cardboard paper to pad out and secure their customer's items, it would suggest the company is not one who cares about their customers!
9 June 2026
Unprompted review
Reply from Fabulosa
Hey Holly,
Thank you for taking the time to share such detailed feedback.
We're very sorry to hear about your experience. We understand how disappointing it is when an order takes longer than expected to arrive, particularly when you've also had difficulty getting a response to your emails. We also sincerely apologise that one of your bottles arrived leaking.
Your comments regarding our delivery times, communication, and packaging have been noted, and we'll ensure they're shared with the relevant teams for review. Customer feedback is incredibly important to us, and we appreciate you highlighting the areas where you feel we need to improve.
If you haven't already been assisted, please contact our Customer Care team again with your order details so we can investigate the issues with your order and work towards a resolution.
Thank you again for your feedback.
Thanks,
Team Fabulosa
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