mydentist Reviews 

8,360
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and welcoming, consistently making them feel at ease. Many consumers highlight the excellent service and care received, noting thorough examinations, clear explanations of treatments, and a reassuring approach that helps anxious patients. However, some people mentioned concerns regarding pricing, particularly the push for private treatment plans and associated costs, with some feeling treated as a source of profit. A few other people also felt that NHS patients were not always accommodated, with some experiencing difficulties getting appointments or continuing treatment, leading to frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had ambiguous experiences with service, with many praising the professional, caring, and friendly... See more

Customer service

People report ambiguous experiences with customer service, with many expressing gratitude for compassionate... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about unexpected costs and... See more

Location

Clients share ambiguous opinions on location, with many finding specific branches convenient and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more

Rated 5 out of 5 stars

Alexandru Figan has looked after my dental needs for several years. He's friendly and professional. I like the airflow service to keep teeth and gums healthy. And when I needed a filli... See more

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(8,360)

414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Diana is the nicest person and the most…

Diana is the nicest person and the most caring dentist you could ask for.

30 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Mr Harry Kee,
Thank you for your lovely comments for Diana, I know they will be thrilled with your review.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience. I drove 20 miles for my scheduled appointment, only to be told when I arrived that the dentist had called in sick. The receptionist claimed they had called me and left a voicemail, but I never received one. I even showed my phone to prove there was no missed voicemail, but there was no apology or attempt to investigate. Instead, the receptionist seemed completely uninterested and dismissive.

To make matters worse, I was charged £74 despite the appointment not going ahead through no fault of my own. Wasting my time, fuel, and money with such poor communication and a lack of customer care is unacceptable. I won’t be returning and certainly wouldn’t recommend this practice

1 July 2026
Unprompted review
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Reply from mydentist

Hi Imran,
We're really sorry to hear about your experience. We understand how frustrating it must have been to travel all that way for your appointment and then find out it couldn't go ahead.
We're also sorry that you felt your concerns weren't listened to when you explained that you hadn't received a voicemail. We appreciate how disappointing and upsetting that must have been, especially after making the journey.
We never want anyone to feel dismissed, and we're sorry that your interaction with our team left you feeling that way. We'll make sure your comments are shared with the practice.
If you'd like to talk about this further, please give the practice a call and ask to speak to the Practice Manager, who will be happy to listen to your concerns and discuss them with you.
Thank you again for taking the time to leave your feedback.
Kind Regards,
Patient Support Team

Rated 5 out of 5 stars

I have aways had very good service I…

I have aways had very good service I have been with Mr butcher.for yrs and his his staff I aways recommend,

16 June 2026
Unprompted review
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Reply from mydentist

Hi Pat Moseley,
Thank you for your lovely comments for Mr Butcher, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My Dentist, Hereson Road, Ramsgate. Thank You !

( MyDentist, Hereson Road, Ramsgate). Recently and at very short notice i have kindly been looked at with two issues with two teeth. I have been seen by Alistair Imam and most recently by Andrew Bayross (Andy). I can only say that they have both restored my faith in going to the Dentist, they are both great dentists ! I hope to have some amalgam fillings replaced and some front teeth whitening done in the very near future as of the positive experience i have received. Again thank you to Lucie Drake the treatment Co-ordinator for getting me in at very short notice, i'm so grateful.

29 June 2026
Unprompted review
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Reply from mydentist

Hi Richard,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Patient and Careful

The Dentist, Mircea, did a great job extracting a damaged tooth. It was cracked, so in danger of coming apart during the process, but Mircea was patient and v very careful – no pain, no damage. Thanks!

12 June 2026
Unprompted review
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Reply from mydentist

Hi Chris Barker,
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review and for your lovely comments for Mircea, I know they will be thrilled with your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly and helpful service

Very friendly and helpful service. Both from staff and dentist. It's great to know you can rely on the team when you're needing help.

26 June 2026
Unprompted review
mydentist logo

Reply from mydentist

HI Carol Gilogly,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 2 out of 5 stars

I was left with not being able to close…

I was left with not being able to close my teeth together. Despite complaining I felt that I was being ushered out the door.

27 June 2026
Unprompted review
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Reply from mydentist

Hi Stephen,
We are very sorry to receive your review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I needed a dentist nhs and couldn’t…

I needed a dentist nhs and couldn’t find one anywhere. I finally got accepted to this one in Bath. They were brilliant and I got an appointment the next day! I was advised I needed 2 fillings. I got seen by a dentist called Fatima. Herself and her assistant were brilliant. I was worried as never had a filling before. I decided to go for a white one as it was nearer the front and she did an incredible job. I was worried about finances and was able to pay for just one at a time. You couldn’t even notice I had anything done, in a good way,. It just matches perfectly with my other teeth annd can’t even tell which is the repaired too just by looking. Even the injections which I was dreading didn’t actually hurt! The colour matched exactly and doesn’t feel ‘wrong or weird’in my mouth. I went from being apprehensive to actually impressed!

I don’t normally write reviews for things but I didn’t have a lot of faith due to hearing a lot of friends horror stories with dentists and I was pleased to say I had nothing to worry about.

I can’t thank Fatima and her team enough! Thank you so much.

26 June 2026
Unprompted review
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Reply from mydentist

Hi Laura,
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your lovely comments for Dr Fatima and the practice team. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Always helpful

Always helpful, good reminders. Excellent service in an emergency.
Friendly and helpful information.

24 April 2026
Unprompted review
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Reply from mydentist

Hi Dorothy,
We appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

A very professional dental practice

A very professional dental practice, who deliver tailored patient care :) All staff are very friendly, with helpful guidance along the way. Thank you.

29 May 2026
Unprompted review
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Reply from mydentist

Hi BH,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dental experience

I consider that my first visit to the Hygienist was very relaxed, positive and professional. My second visit to the dental consultant was particularly enjoyable if that’s possible. I recognised that both staff members really worked as a team. They knew exactly what procedures and equipment was needed and worked proficiently.

25 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Relaxing

I find the dentist that I use is very friendly and puts you at ease as soon as you walk into is room

24 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Mohammed,
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Helpful, friendly, professional staff.

Helpful, friendly, professional staff.
Excellent service. Check up completed, additional work identified, work completed within 7 days.

24 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Duncan Colclough,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent service for toothache

Excellent service for toothache seen the next day antibiotics prescribed great service

23 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Tony Armstong,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

I have adhd i keep telling them this so…

I have adhd i keep telling them this so I do have memory issues so I thought my appointment was 12 not 11 and the receptionist was cold and was like oh u missed it yeah I had a text yesterday but if if they knew I was late a phone call or a another reminder this morning would of been great there needs to be more support for those with neurological issues not just physical issues 😕 also receptionists need to be more cheerful i getting really nervous speaking to any of them.on the counter due to how they come across

26 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Scott,
We're sorry to hear that you missed your appointment and that you felt unsupported. We understand that ADHD can affect memory and organisation, and we appreciate you sharing your experience with us. We'll pass your comments on regarding additional reminders and support for patients with neurological conditions.
We're also sorry that your interaction with reception left you feeling uncomfortable. Our team aims to be approachable, understanding and helpful, and it's disappointing to hear that this wasn't your experience. We understand how important it is for patients to feel at ease when contacting or visiting the practice.
Thank you for taking the time to tell us about this. Your feedback is valuable and helps us look at ways we can improve our service for everyone.
Kind Regards,
Patient Support Team

Rated 5 out of 5 stars

Just had my annual check up at My…

Just had my annual check up at My Dentist Wrexham with Mausami and her nurse, A warm welcome and thorough check up. They were so kind I was on crutches following an accident making my visit so easy
Been with My Dentist many years and would recommend to anyone
Thank you Pauline Jones

19 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Mrs, Pauline Jones,
Thank you for your lovely comments for Mausami and her nurse, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great with SEN children.

We’ve attended this dentist for over 18 years now. We get seen to quickly when we need appointments and the dentist is great. My youngest son is autistic and has sensory issues with his teeth. To help him overcome his fears the dentist sees him every 3 months and has got me to tickle him and he checks while my son laughs. It’s such a relief to have understanding with a healthcare professional and for him to adapt to my sons needs rather than him to refuse treatment or risk traumatising my son.

22 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Michelle M,
Thank you for your 5 star review. I am very pleased to hear of yours and your sons experience as mydentist patients and i will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very capable service

Prompt service all requirements satisfied very pleased with hygeinist and dentistry work undertaken

22 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Graham Ellis,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent dental practice

Friendly, efficient and never have a problem getting routine or emergency appointment. Feel very lucky to have a dental practice like this 👍🏻

24 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ab,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Best dentist ever

Efficient. Communicative. No waiting. Receptionist are very helpful, sending reminders in good time. Best dentist I've ever been to and I'm 70. She's excellent at her job. Had an awkward extraction some time ago which she completed in minutes. No pain. No problems since.

18 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Linda Forbes,
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team

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