I think most people are scared of the dentist 😬 well I certainly am - but as I have gum disease and have done for many years the thought of losing my teeth overcame my fear. I was referred to My Dent... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Alexandru Figan has looked after my dental needs for several years. He's friendly and professional. I like the airflow service to keep teeth and gums healthy. And when I needed a filli... See more
Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more
Company replied
As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more
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Company details
- Dentist
- Cosmetic Dentist
- Dental Clinic
- Dental Hygienist
- Dental Implants Periodontist
- Emergency Dental Service
Written by the company
We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.
Contact info
United Kingdom
- mydentist.co.uk
4.2
Great
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from mydentist
Hi Iain Gibson,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team
The dentist staff are very professional…
The dentist staff are very professional and very polite when when helping you for your treatment especially when you have a checkup it's very happy with it because I've never seen so much professionalism in my life five star service good on you my dentist thank you
1 July 2026
Unprompted review
Reply from mydentist
Hi,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team
Best dentist ever
Every visit the staff are so friendly, helpful and polite. Everyone in the building are always happy to help. There is a lovely atmosphere. I am actually scared to go to the dentist, bit here I am so much at ease and the dentist Daniel is amazing. All.the staff from the reception the nurses and the dentist are 5 star. Thank you everyone 💓
2 July 2026
Unprompted review
Reply from mydentist
Hi Dawn,
Thank you for such a wonderful review. It is very much appreciated. I am so pleased to read your positive comments for Daniel and the practice team. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team
Excellent customer service
Excellent customer service from the receptionists to the nurses and dentist. Nothing was too much trouble for any of them.
1 July 2026
Unprompted review
Reply from mydentist
Hi Martin Derbyshire,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team
😠🤔😞🙁
My Dentist, Atherton Road, Hindley, Wigan.
Well I don't like to do this about a company but my review is good for the dentist man Numaan that I saw BUT a bad review for the company overall.
I saw Numaan today for a regular check up. Once again, he was very thorough, helpful, kind, respectful and very knowledgeable.
On my visit I learned that Numaan was leaving the practice next month and this is due to no fault of his own BUT the company have decided to get rid of him which is absolutely crazy. He is an asset to this company in which I also mentioned that on one of my previous reviews.
How the company can let a good, decent dentist like Numaan go is beyond me. This man has built a good relationship with his patients and I for one will be extremely sad to see him go.
I've been registered with this company when Mr Van Birch owned it so as you can see, I've been registered with this practice for at least 40 years.
Fair enough, dentists come and go in which I've seen over the years but for a company to get rid of a decent dentist is absolutely shocking.
This man has been committed to the company and his patients for 2 years.
I've also recommended alot of new patients to Numaan and I doubt that these patients will stay with the company now that he's leaving.
This is very sad and a bad, crazy decision made by the management team. Absolutely shocking!
3 July 2026
Unprompted review
Reply from mydentist
Hi Andrea,
Thank you for taking the time to share your feedback and for your continued loyalty to the practice over the last 40 years.
We are glad to hear about the positive experiences you have had with Numaan. Your comments regarding his professionalism, kindness, knowledge and dedication to patient care are greatly appreciated, and we will ensure that your feedback is shared with him. We are unable to discuss individual employment matters, we can assure you that any decisions relating to our team are carefully considered, with the ongoing needs of our patients and the practice in mind. We appreciate value your feedback and are grateful for the trust you have placed in us over many years. Our priority remains to provide all patients with high-quality dental care, and we will continue to support our patients throughout this transition.
Thank you again for your comments, and we wish Numaan every success in the future. If you would like to discuss any concerns further, please feel free to contact the practice directly.
Kind Regards
mydentist Patient Support Team
My Dentist - Friendly and professional
What I like about My Dentist is everything is conducted in a friendly and professional manner in a pleasant environment. Nothing seems too much trouble and when I found I was in trouble they were there to help me without giving the impression that your money is the most important factor which has been my experience with other practices.
1 July 2026
Unprompted review
Reply from mydentist
Hi Paul, Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team
Reply from mydentist
Hi,
We appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team
This is based on my local MyDentist in…
This is based on my local MyDentist in Coalville.
The reception staff welcome you with a smile and are always happy to help. The place was spotless.
I took my autistic child who hadn't been to a dentist for over 10 years and she felt at ease with the dentist, who was patient and explained everything she was doing. Fantastic experience.
15 June 2026
Unprompted review
Reply from mydentist
Hi, Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team
Dr Nahla and nurse Sogad were great…
Dr Nahla and nurse Sogad were great made me feel at ease and did a fab job with my 2 fillings thank you to them both.
2 July 2026
Unprompted review
Reply from mydentist
Hi Darryl Franklin,
Thank you for such a lovely review for the both Dr Nahla and Sogad. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team
Gentle and understanding.
30 June 2026
Unprompted review
Reply from mydentist
Hi David,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team
I would not recommend this practice.
I would not recommend this practice.
The dentist herself was very professional, kind, and did a good job. I have no complaints about the treatment I received from her.
However, the reception staff at the Queensferry branch were very rude and unhelpful. It felt like customer service was not a priority.
My biggest concern is their charging policy. They are already an expensive dental practice, but if you pay a deposit and, for genuine reasons, cannot attend your appointment, you lose your deposit. On top of that, they may also charge you an additional missed appointment fee. This feels excessive and unfair.
If you decide to use this practice, make sure you fully understand all of their cancellation and missed appointment charges before booking.
There are many other dental practices in the area, so I would recommend comparing your options first.
2 July 2026
Unprompted review
Reply from mydentist
Hi Marius, thank you for your feedback.
We're pleased to hear that you were happy with the care you received from your dentist and found them professional and kind.
We're sorry to hear that you were dissatisfied with your experience at reception. Providing a friendly and helpful service is important to us, and we're disappointed to learn that this was not your experience.
We would also like to clarify that our cancellation policy is explained when appointments are booked. Patients who need to cancel or rearrange an appointment are asked to provide at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice may incur a late cancellation fee, and missed appointments are chargeable as the appointment time has been reserved specifically for that patient.
We understand that unexpected situations can arise, and if you would like to discuss your experience further, please contact the practice and ask to speak with the Practice Manager, who will be happy to listen to your concerns.
Thank you again for taking the time to share your feedback.
Kind Regards,
Patient Support Team
I have used this dental practice for…
I have used this dental practice for over 30 years, approaching 80 years of age with a full set of natural teeth , I can’t recommend the dental practice highly enough. Susan has looked after me in a very professional manner explaining everything needed for a healthy set of teeth . Excellent dentist!
29 June 2026
Unprompted review
Reply from mydentist
Hi Kelvin,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team
Beware this money grabbing firm!
The staff, especially including the medical staff, do their best to grow your bill. Don't expect a simple check-up or hygienist clean for which you may have paid up front, to be the end of it. In my experience they will manufacture reasons for you to under go more mostly costly work.
POST REPLY RESPONSE
There would be no point in my discussing it with the practice manager as it was that person I overheard discussing me on my last visit. The comments I overheard were to the effect that if I can afford to have an American Express credit card I must be able to pay more.
1 July 2026
Unprompted review
Reply from mydentist
Hi Edward, thank you for taking the time to leave your feedback.
We're sorry to hear that you feel this way. Any treatment recommendations made by our clinicians are based on their professional assessment of a patient's oral health and are discussed with the patient before any decisions are made. Patients are always free to ask questions about their treatment options and associated costs before proceeding.
We understand that dental treatment can sometimes be unexpected, and we're sorry if you felt uncomfortable or under pressure during your visit. Providing clear information and helping patients make informed decisions about their care is very important to us.
If you would like to discuss your experience further, please contact the practice and ask to speak to the Practice Manager, who will be happy to listen to your concerns.
Thank you again for your feedback.
Kind Regards,
Patient Support Team
Very professional
Very professional, reception could have a small rethink about availability of the relevant personnel. They are good, but which person to go to is my point.
The decor is very clean and slick.
Dentist, hygienist, very professional and all very good.
An excellent and pleasant place for any dental work.
I’ll be back.
29 June 2026
Unprompted review
Reply from mydentist
Hi, Thank you for taking the time to leave the practice a 5-star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team
Prompt service with professional and…
Prompt service with professional and approachable staff.
Would definitely recommend.
29 June 2026
Unprompted review
Reply from mydentist
Hi MS JB,
Thank you so much for your wonderful review and recommendation.
Kind Regards
mydentist Patient Support Team
Helpful friendly reception staff.
Helpful friendly reception staff.
Prompt service.
Well explained treatment plan.
30 June 2026
Unprompted review
Reply from mydentist
Hi Barbara Hall,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team
Reply from mydentist
Hi Triple Des,
We appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team
Diana is the nicest person and the most…
Diana is the nicest person and the most caring dentist you could ask for.
30 June 2026
Unprompted review
Reply from mydentist
Hi Mr Harry Kee,
Thank you for your lovely comments for Diana, I know they will be thrilled with your review.
Kind Regards
mydentist Patient Support Team
Absolutely awful experience
Absolutely awful experience. I drove 20 miles for my scheduled appointment, only to be told when I arrived that the dentist had called in sick. The receptionist claimed they had called me and left a voicemail, but I never received one. I even showed my phone to prove there was no missed voicemail, but there was no apology or attempt to investigate. Instead, the receptionist seemed completely uninterested and dismissive.
To make matters worse, I was charged £74 despite the appointment not going ahead through no fault of my own. Wasting my time, fuel, and money with such poor communication and a lack of customer care is unacceptable. I won’t be returning and certainly wouldn’t recommend this practice
1 July 2026
Unprompted review
Reply from mydentist
Hi Imran,
We're really sorry to hear about your experience. We understand how frustrating it must have been to travel all that way for your appointment and then find out it couldn't go ahead.
We're also sorry that you felt your concerns weren't listened to when you explained that you hadn't received a voicemail. We appreciate how disappointing and upsetting that must have been, especially after making the journey.
We never want anyone to feel dismissed, and we're sorry that your interaction with our team left you feeling that way. We'll make sure your comments are shared with the practice.
If you'd like to talk about this further, please give the practice a call and ask to speak to the Practice Manager, who will be happy to listen to your concerns and discuss them with you.
Thank you again for taking the time to leave your feedback.
Kind Regards,
Patient Support Team
I have aways had very good service I…
I have aways had very good service I have been with Mr butcher.for yrs and his his staff I aways recommend,
16 June 2026
Unprompted review
Reply from mydentist
Hi Pat Moseley,
Thank you for your lovely comments for Mr Butcher, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team
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