mydentist Reviews 

8,339
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 424 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professional, welcoming, and friendly approach, often making them feel relaxed and at ease. People frequently highlight the excellent service, noting thorough care, clear explanations of procedures, and good communication regarding appointments. However, some customers also noted concerns regarding treatment for NHS patients, including difficulties getting on patient lists or continuing care. A few other people also felt that the company's policies sometimes led to unexpected private fees or a perception of being focused on profit over patient care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the staff as professional,... See more

Customer service

People report ambiguous experiences with customer service, with many expressing satisfaction and feeling... See more

Price

Consumers express significant dissatisfaction with pricing, often describing it as expensive and a... See more

Location

Customers had ambiguous experiences with location, with many reviewers mentioning specific branches such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic jo... See more

Company replied

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

Professional, Welcoming and friendly. Always looked after properly, and helped when needed. As a disabled person my appts are always on ground floor. The place is spotlessly clean and I love the build... See more

Company replied

Rated 5 out of 5 stars

II am very happy with the standard of service and care that I received from My Dentist. The practise is responsive to enquiries and the reception staff are always helpful and friendly be it on the pho... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,339)

419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dentist is so welcoming

My dentist is so welcoming, she always has a smile on arrival, she put my daughter at ease on her visit, so grateful to have Heather as my family's dentist

17 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Angela, Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Avoid at all costs my dentist Aymun Jahangeer

Avoid at all costs. My dentish use dentist that have there own insurance. Poor equipment. Mildenhall my dentist.I went there to see if there was a problem with my implant as the gum near it was a bit uncomfortable.Didn’t want to go to implantoligist as that two hundred for appointment. I ask the dentist did X-ray and inform me the implant was infected. Never looked at my gum. Later found out that you can’t tell by X-ray if tooth is infected. Only by examining the gum. I went to implantoligist as£200 only to be told no problem implant not infected could do with a clean. My dentist also asked if my implant was loose. No not even loose. I have complainted to my dentist mildenhall and there head office. I have asked for there insurance details the dentist have there own individual insurance. Nothing yet.Aymun Jahangeer was dentist name . She was in full face PPE never introduced herself never said hello. Disgusting. She should have told me that only by examining the gum she could tell in there was infection.

28 May 2026
Unprompted review
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Reply from mydentist

Hi Tiff, We are very sorry to receive your 1-star review, I can see from our records that you have recently contacted mydentist about this matter. Please be assured that we will respond to your concerns.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great practice with very professional…

Great practice with very professional and welcoming staff! As soon as I enter the building, I feel relaxed knowing my treatment will be A1. The clinic is spotlessly clean, and they do a fantastic job of explaining your treatment options clearly.
Amazing team. It's an easy 5 stars out of 5.
Thank you so much

21 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Dave, Copilot said:

Thanks so much for the lovely review.

We're so pleased to hear that you feel relaxed and welcome from the moment you walk through the door. Our team works hard to make every visit as comfortable as possible, so it's great to know that comes across.

Thank you for your kind words about our staff, cleanliness, and the way we explain treatment options. We'll be sure to share your feedback with the whole team.

We really appreciate your support and look forward to seeing you again soon!
Kind Regards
Patient Support

Rated 1 out of 5 stars

Claims to be nhs but says hasn’t got…

Claims to be nhs but says hasn’t got equipment for anything other than check up. All equipment privately owned by each dentist. Weird how my wife can get all treatment from an alternative dentist at the same practice. Been left in pain for two weeks as been ‘referred’ to nhs when I’ve always been nhs 🤬

21 July 2026
Unprompted review
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Reply from mydentist

Hi, Thank you for your feedback. We're sorry to hear that you've been left in pain and that your experience has caused frustration and confusion.
We would welcome the opportunity to look into your concerns in more detail, including the circumstances surrounding your referral and treatment options. Please contact the practice directly and ask to speak to the Practice Manager.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

BEST dentist experience ever!

I had an emergency appointment and was able to be seen just one day after contacting Mydentist online on a Sunday! The reception were wonderful, the facility clean and bright, and the dentist, Dr. Arora, was professional, thorough, considerate, and she did a fantastic job! Today I just had ANOTHER appointment with Dr. Arora to replace an old filling...again, the entire staff were fantastic and the whole procedure went so smoothly that I almost fell asleep from being so at ease. Now I want to continue with Mydentist Barrack Street. THANK you, mydentist!

20 July 2026
Unprompted review
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Reply from mydentist

Hi Babs,
Thank you for your lovely review. We're so pleased we could help when you needed an emergency appointment and that Dr. Arora and the team made you feel comfortable and well cared for throughout your visits.

We'll be sure to pass on your kind words. We look forward to welcoming you back to Barrack Street soon.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

I have been going to this dental…

I have been going to this dental practice for over twenty years in that time I have had several procedures all carried out by a lovely and caring dentist.all the staff at the practice are warm and friendly.I cannot recommend this practice enough for a warm welcome and great service

17 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Shane,
Thanks so much for your lovely review. We're delighted you've been with us for so many years and that you've always felt well looked after by the team. Your support and recommendation mean a lot to us.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

They got me in for an emergency…

They got me in for an emergency appointment within 30 minutes the staff were friendly and efficient

17 July 2026
Unprompted review
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Reply from mydentist

Hi,
It’s great to hear that we could see you so quickly, thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very good ammual check up

Very good ammual check up. On time and thorough.

17 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Peter Holland,
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Competent and kind practitioners

I’ve been going to this practice for years and all the dentists have been very competent and kind. New dentist for me today and he was excellent, patient and explained what he needed to do etc. staff are always friendly, polite and helpful.

16 July 2026
Unprompted review
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Reply from mydentist

Hi Roni,
Thanks so much for your lovely review. We're happy to hear you had a great experience with your new dentist and that the team made you feel comfortable and well looked after. We'll be sure to share your kind words with everyone.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Staff put you very much at ease

Staff put you very much at ease, having not been able to sign on to a dentist for nearly 15 years, I have finally found a good dentist catering for NHS patients. Thanks Griff and staff.

16 July 2026
Unprompted review
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Reply from mydentist

Hi Ian Davies,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very friendly and professional service

I’ve used this dentist for many years and have always found them to be very friendly and very professional. I would recommend them to anyone looking for a dentist

16 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Linda Harris,
Thank you for your 5 star review and for your recommendation. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind informative appoinment

Kind informative appoinment. Although no treatment this time their help and professionalism in the past help me today

16 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Janet,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Lovely staff and professional

Lovely staff, very polite, friendly and professional.
All perfect!

14 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Dimitrios Devetzakis,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I had and always have had fantastic…

I had and always have had fantastic service at my dentist and I would highly recommend my dentist.

15 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jim Officer,
Thank you so much for your wonderful review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The dentist is very friendly makes you…

The dentist is very friendly makes you feel at ease. Clean relax environment would recommend to friends and family and anyone looking for a new dentist

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Liz,
Thank you for your 5 star review and recommendation. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Dental treatment

I was made to feel very welcome and put at ease. The dentist explained the processes to be carried out and my treatment completed in a very professional and thorough manor. Very impressed with the service

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Carmel,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent service from a very helpful

Excellent service from a very helpful and informed professional. I was made to feel at ease and was not rushed or hurried. The dentist clearly understood my needs and came up with a satisfactory solution to my dental needs.

15 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Patrick Hipwell,
Thank you for your 5 star review. I am so pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Mydentist Taunton road Bridgwater…

Mydentist Taunton road Bridgwater Somerset
My dentist Taunton road Bridgwater... Wow how rude... R there staff... Absolutely rubbish they r and so patronising... And talking 2 u.. Like u r a idiot and dumb... The practice sending in rude condescending towards me... Outrageous behaviour from this dip off... Dentist surgery... I will make sure my compliant goes much highter...and i will make sure.. People no how the practice and staff at Bridgwater Taunton road.. How they treat u... With absolutely no respect patronising consent condescending how the brats manner was so rude and he care about what if I'd seek Steel proceding disorder.. Absolutely disgusting Appalling way.. I was treated...

17 July 2026
Unprompted review
mydentist logo

Reply from mydentist

We are very sorry to receive your 1-star review, however, using the details you have provided we have been unable to locate you as a patient at this practice. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager. Alternatively you can contact our Patient Support Team on patientsupport@mydentist.co.uk
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Failed Crown and No Responsibility Taken

Very disappointed with mydentist Seaton. A crown fitted in February 2025 failed twice within 15 months and ultimately had to be replaced elsewhere at a cost of £1,050. When I raised a complaint, I was told the practice would not accept responsibility because the treating dentist was self-employed and had since left the practice. As a patient, I dealt with mydentist, not an individual dentist, so I found this response extremely frustrating and disappointing. I cannot recommend this practice based on my experience.

30 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ben, I understand that you are disappointed with the outcome of our investigation, and I appreciate how upsetting and frustrating this situation will have been for you. I can see that a response has already been provided to you by the practice, detailing your escalation route for the specific dental treatment the self-employed clinician provided to you. We are very sorry that we were unable to meet your expectations for resolution on this occasion.
Kind Regards,
Patient Support Team

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