I had a great experience with my debt plan recently. I was going through some financial hardship to the point of the bailiffs taking action against me. Causing overwhelming anxiety and stress. But I r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Cameron regarding my debts. He was great at reassuring me, after I mentioned how overwhelming it has been, and helping with finding the best option suitable for me - a lot of informatio... See more
I spoke to Liam McMahon and from the start of the call he made me feel relaxed and assured me he would get some protection in place for any assets i had as the bailiffs were at my door. He didn't rus... See more
Company replied
Even though I had created all of my problems , Debt Plan were still compassionate, supportive and I found that no matter how bad things are , it’s good to talk !! I’ve haven’t smiled for a long time b... See more
Company replied
Company details
Written by the company
My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.
Contact info
2nd Floor Blenheim Court, SK8 2JY, Cheadle, United Kingdom
- 0161 660 0411
- mydebt-plan.co.uk
4.7
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Great Service
I had real worried about going through this but the team were fantastic. Made me feel I was making the right choice. Cameron Especially was very helpful and understanding.
6 May 2026
Unprompted review
Reply from My Debt Plan
Hi Stephan,
Thank you for your feedback.
We’re pleased to hear that the team helped put your mind at ease throughout the process and made you feel confident in your decision. Cameron will be especially grateful to hear your kind comments about his support and understanding.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
I spoke to Liam McMahon and from the…
I spoke to Liam McMahon and from the start of the call he made me feel relaxed and assured me he would get some protection in place for any assets i had as the bailiffs were at my door. He didn't rush me at anytime when I was taking long to upload or download anything. He put breathing space in place for me and I slept last night for the first time in a long time knowing Im getting on top of all of my debts.
I feel so much better today, thanks again Liam.
5 May 2026
Unprompted review
Reply from My Debt Plan
Hi Ayesha,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Liam was able to provide reassurance and support during such a difficult and stressful time. Helping our clients feel understood, supported, and able to regain some peace of mind is incredibly important to us.
We’ll be sure to pass your kind comments on to Liam. It’s great to hear that the breathing space arrangement helped ease the immediate pressure and allowed you to feel more in control of your situation.
Thank you again for your kind feedback.
Thanks,
My Debt Plan Team
Professionally helpful
They listened to my worries and reassured me it would all be ok that was a big weight off my mind and really friendly and answered any questions I had
6 May 2026
Unprompted review
Reply from My Debt Plan
Hi Claire,
Thank you for your feedback.
We’re pleased to hear that you felt listened to and reassured, and that our team was able to answer your questions and provide clarity. It’s good to know this helped ease your concerns.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
They have made it as easy as they…
They have made it as easy as they possibly can for me, found the information easy to understand and they will try there best to resolve the debts you have...
Can't Fault Them...
Many Thanks Chris
6 May 2026
Unprompted review
Reply from My Debt Plan
Hi Chris,
Thank you for your feedback.
We’re pleased to hear that you found the process straightforward and the information easy to understand. It’s great to know you felt supported throughout.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
Reply from My Debt Plan
Hi Michael,
Thank you for your feedback.
We’re pleased to hear that you found the service helpful and that everything was explained clearly. We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
They were extremely helpful and very…
They were extremely helpful and very clear with instructions and advice.
5 May 2026
Unprompted review
Reply from My Debt Plan
Hello,
Thank you for your feedback.
We’re pleased to hear that you found our team helpful and that the guidance provided was clear and easy to follow. We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
So far I have found the experience…
So far I have found the experience excellent
5 May 2026
Unprompted review
Reply from My Debt Plan
Hi Emma,
Thank you for your feedback.
We’re pleased to hear that your experience has been excellent so far. We appreciate you taking the time to share your thoughts.
Thanks,
My Debt Plan Team
Pressure tactics, greedy fees, and conflicting information.
After receiving my proposal from them I informed them I needed a week to review the documents before deciding whether to proceed. I continued to receive numerous phone calls, text messages, and emails, pressuring me in to signing up whilst they claimed it was “urgent” that I did so. This company does not respect your need for time before making such big decisions and will pressure you in to going ahead.
Furthermore, only 13p out of every £1 goes to clearing debt with My Debt Plan taking the rest in “administration fees”.
Finally, during the process a recorded message stated that if you receive any bonuses, commissions, tax rebates, winnings or other windfalls, it is expected that at least 50% of that goes towards your IVA (with My Debt Plan keeping 87% for themselves, not your debt). When I queried this point with my advisor they stated that it was not the case, further eroding any trust I had.
Would not recommend.
Edit: I am also having to complain to relevant bodies for breach of GDPR and PECR Direct Marketing rules after my requests for no further contact were ignored.
22 April 2026
Unprompted review
Reply from My Debt Plan
Hi Pete,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
We take concerns around communication, transparency, and client experience very seriously. It is never our intention to make anyone feel pressured, and clients should always feel they have the time and space needed to make informed decisions.
Having taken a look into your file, we can see that you did inform us that you wished to take time to consider your options. Unfortunately, this was not acknowledged as it should have been, and as a result, automated follow-up messages continued. We recognise that this would have been frustrating and does not reflect the level of service we aim to provide.
We also note your concerns regarding contact preferences. While some of the messages were automated and sent outside of working hours, this should have been managed more effectively once you had made your position clear. We are reviewing this internally to ensure improvements are made.
In relation to fees, we work on a fixed fee model, which is standard across the industry and encouraged by both regulators and creditors to ensure IVA fees remain clear and consistent. We’re sorry if any aspect of this was unclear or caused concern.
We also take data protection and marketing preferences seriously, and any concerns raised in this regard will be investigated in line with our obligations.
We appreciate you bringing this to our attention and would welcome the opportunity to discuss this further and resolve any outstanding concerns.
Thanks,
My Debt Plan Team
Even though I had created all of my…
Even though I had created all of my problems , Debt Plan were still compassionate, supportive and I found that no matter how bad things are , it’s good to talk !! I’ve haven’t smiled for a long time but I think it’s on its way , Thank you all involved .
20 April 2026
Unprompted review
Reply from My Debt Plan
Hi Robert,
Thank you for your kind and honest feedback.
We’re really pleased to hear that you felt supported and treated with compassion throughout the process. It’s important to us that everyone feels comfortable talking openly, no matter their situation.
It means a great deal to know we’ve helped bring some reassurance during a difficult time and that your smile is coming back. Thank you for sharing your experience.
Thanks,
My Debt Plan Team
Very compassionate and understanding
Very compassionate and understanding
All information given carefully in order to make the right choice .
Looking forward to having some
Weight lifted off my shoulders
Thanks again guys
29 April 2026
Unprompted review
Reply from My Debt Plan
Hi Amy,
Thank you for your feedback.
We’re pleased to hear you found the team compassionate and understanding, and that the information provided helped you make an informed decision.
We’re glad to be able to support you, and we look forward to continuing to help take some of the weight off your shoulders.
Thank you again for taking the time to share your experience.
Thanks,
My Debt Plan Team
So far so good my plan is waiting to be…
So far so good my plan is waiting to be approved every person i have spoken to has been so kind and understanding
24 April 2026
Unprompted review
Reply from My Debt Plan
Hi Rachael,
Thank you for your feedback.
We’re really pleased to hear that your experience has been positive and that our team have been kind and understanding throughout.
We hope everything progresses smoothly for you and appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
Wow amazing team
Wow, what a company! And what an amazing people that work there, want to thank Lucy who assured me I made the right decision in getting help and Chris for being so supportive and explaining everything and going throught my documents with care making sure I had everything listed correctly without judgment and all other other people I spoke to aswell who never judged and came up with a plan for me, has lifted a huge anxiety fear and sleepless nights, I now can continue with my basic life and be there for children without having stress behind me back, I have recommended my friends! Great work
24 April 2026
Unprompted review
Reply from My Debt Plan
Hi Euriza,
Thank you so much for your amazing feedback — it really means a lot to us.
We’re delighted to hear how positive your experience has been and that our team were able to support you in such a meaningful way. It’s great to know Lucy and Chris made you feel reassured, supported, and fully informed throughout the process.
We’re especially pleased to hear that this has helped ease your stress and allowed you to focus on your day-to-day life and your family — that’s exactly what we aim for.
We’ll be sure to pass your kind words on to the team, and we truly appreciate your recommendation.
Thanks,
My Debt Plan Team
Reply from My Debt Plan
Hi Maung,
Thank you for taking the time to leave your positive review.
My Debt Plan Team
The member of staff from My Debt Plan…
The member of staff from My Debt Plan explained the various debt management options to me clearly & in detail. Once I'd chosen my preferred option, she explained the next steps clearly & in detail. All the My Debt Plan staff I've spoken to over the past 2 days have delivered a professional & friendly service. I would recommend My Debt Plan to anyone who is experiencing financial difficulties.
24 April 2026
Unprompted review
Reply from My Debt Plan
Hi Clayton,
Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that everything was explained clearly and that you felt supported when exploring your options and next steps. It’s great to know that all of your interactions with the team have been professional and friendly.
Thank you for your recommendation — it truly means a lot to us.
My Debt Plan Team
Fantastic communication from start to…
Fantastic communication from start to finish very happy
24 April 2026
Unprompted review
Reply from My Debt Plan
Hi Lisa,
We’re really pleased to hear you were happy with the communication throughout your experience.
We appreciate you taking the time to share your thoughts.
Thanks,
My Debt Plan Team
Extremely helpful and explained…
Extremely helpful and explained everything in full detail. It was a great experience and it has put me at ease a little bit
24 April 2026
Unprompted review
Reply from My Debt Plan
Hi Rachel,
Thank you for your feedback.
We’re really pleased to hear that everything was explained clearly and that the experience helped put you at ease.
We appreciate you taking the time to share your experience.
Thanks,
My Debt Plan Team
The company is really great has it has…
The company is really great has it has help me with my problems and they have explained everything and they are very helpful and friendly and I would recommend to anyone
24 April 2026
Unprompted review
Reply from My Debt Plan
Hi Lauren,
We’re really pleased to hear that you found our team helpful and friendly, and that everything was explained clearly.
We truly appreciate your recommendation and you taking the time to share your experience.
Thanks,
My Debt Plan Team
Amazing customer service!
Very friendly and understanding, go through every single detail to make sure you fully understand what they are explaining. Would recommend to anyone looking for help with debt!
30 March 2026
Unprompted review
Reply from My Debt Plan
Hi Stephanie,
Thank you for your kind feedback.
We’re really pleased to hear that you found our team friendly and understanding, and that everything was explained clearly to help you feel fully informed.
We truly appreciate your recommendation and we are here for you every step of the way on your journey.
Thanks,
My Debt Plan Team
10/10 service
10/10 service. Great help and support. Made me feel free again and a massive weight lifted off my mind. No more sleepless nights worrying about debt. Highly highly recommend.
27 March 2026
Unprompted review
Reply from My Debt Plan
Hi Kay,
Thank you for your amazing feedback — we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you feel a weight has been lifted and that you’re no longer losing sleep over things. Knowing we’ve been able to support you and make a positive difference means a lot to us.
Thank you for your recommendation — it’s truly appreciated.
My Debt Plan Team
Absolutely wonderful people helping…
Absolutely wonderful people helping people nationwide for a debt free life. My experience was amazing. Well on my way to having more disposable income and all my debts into 1 affordable monthly payment
26 March 2026
Unprompted review
Reply from My Debt Plan
Hi Dan,
Thank you for your wonderful feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you’ve had such a positive journey with us and that you’re already seeing the benefits of having everything in one affordable monthly payment. It’s great to know you’re feeling more in control and moving towards a more comfortable financial future.
Thank you again for your kind words, and we are here to support you every step of the way.
Thanks,
My Debt Plan Team
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