Online ordering was easy, intuitive. Standard shipping yet arrived on third day after order placed at a rural location. Value for money. Products safely packaged. Products as ordered. Already a repeat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Victoria is a LEGEND !!!! Her knowledge was great, and her customer service was down to earth and amazing !! Her recommendations made the process easy and she helped me get exactly what I was loo... See more
Company replied
Could not get more easier and clearer than this! Select the product, pay, receive the product, pretty straight forward. I am repurchasing a newer model of my old CPAP machine so I didn't need much adv... See more
Always super quick delivery, good prices in a competitive market. I bought a travel CPAP machine and haven’t used it quite yet. But as usual everything was beautifully packed and organised. Many thank... See more
Company details
- #1 of 4 best companies in Sleep Clinic
- #1 of 7 best companies in Medical Equipment Supplier
Written by the company
MyCPAP has been established for over 10 years and is Australias leading supplier of CPAP products. We supply CPAP machines, masks and accessories. We have all the leading brands which include ResMed, Philips Respironics, Fisher and Paykel Healthcare, Transcend and Lowenstein
MyCPAP - The CPAP specialists
Written by the company
- We have a great understanding of people with sleep apnea
- We have a great understanding of CPAP machines and masks and have over 10 years experience
Fast and free shipping for orders over $100
Express deliveries available
We guarantee delivery of all items with a money back or replacement guarantee in place. We also offer a 14 day money back guarantee on all products
Contact info
Po Box 225, 2065, St leonards, Australia
- 1300272766
- enquiries@mycpap.com.au
- mycpap.com.au
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not affordable
I wrote and asked by email [as it is not not on their website] if they had access to myTAP PAP nasal pillow masks, which I have used and found comfortable for my sleep apnoea. I had an email saying yes, the cost was $375. The USA sites have them around $70-75, but many require a [US] prescription [which is obviously impossible if one lives in Australia] or do not ship to Australia.
I rang up their telephone line as I thought we must not be talking about the same product. The lady who picked up the line [1300 27 27 66] said yes that was the product and the cost.
$375 seems more than excessive; it seems extortionate.
Simply not affordable - which they claim is a hallmark of their business.
I told the lady thank you.
Update - I went to CPAP.com ordered 3 of the masks no problem, with shipping total cost is $US 305 = $ A 436 today. If I had bought from this company [mycpap.com.au] 3x $ A 375 = $ A 1125 ie nearly 3 times as much. I stand by my original experience with this company; I would give a 0 rating if possible for their claimed affordability.
23 July 2026
Unprompted review
Reply from MyCPAP
Hi There
I am sure you are aware that there are many products which are cheaper in USA than they are in Australia. This relates to all the CPAP products we sell. We are not adding a lot to the price it is purely because the cost prices we have in Australia are a lot higher than the prices in the USA. Even if you did the exchange of 1: 2 for US to Australia dollars and the cost price with freight charges is much higher than you believe. If you can find this at a cheaper price in Australia, I would be surprised
Thanks for updating your review but I believe this is harsh. No business can survive by selling a product below the cost price in Australia. I am glad you received what you needed at a value price, but we could not be able to match that price. That is pure economics. With other products which we source from CPAP suppliers in Australia we are very competitive on pricing. This is just the reality of commerce on a global scale
There was a sale on and It helped me…
There was a sale on and It helped me purchase the package...
Helpful service and accommodating service
6 July 2026
Ordering was easy
Ordering was easy, syraightforward. Delivery is really quick, even a day early than expected.
13 July 2026
Easy to order and fast delivery
Easy to order and fast delivery. Great service all round.
14 July 2026
Easy to order after phone enquiry
Easy to order after phone enquiry
Arrived very quickly
Excellent product and easy to use
Recommend highly
13 July 2026
Telephonist firstly unclear about…
Telephonist firstly unclear about whether the new model of toner would work with my printer, but we got there, and happy to find it was cheaper. Delivered promptly and with forecasts.
2 July 2026
Reply from MyCPAP
Hi Martin. I believe you may be confused by the companies because your review relates to printers which we don't sell.
Professional
Polite, helpful & professional service. Fast postage, top quality product. My purchase include a return and replacement (due to my fault at order) I am very appreciative at return policy & your understanding of my error. New product is perfect.
Thank you again! Highly recommend!
22 June 2026
Excellent support post sale.
12 July 2026
CPAP made easy
Could not get more easier and clearer than this! Select the product, pay, receive the product, pretty straight forward. I am repurchasing a newer model of my old CPAP machine so I didn't need much advice, however over the phone customer service is prompt, informative and very professional. 100% satisfied!
1 July 2026
Prompt delivery.
30 June 2026
Was easy to order came fast in the…
Was easy to order came fast in the mail.\n Everything was in tip top shape.
15 June 2026
Placed my order and it was received…
Placed my order and it was received within a couple of days.
10 July 2026
Great prices and good delivery times…
Great prices and good delivery times and great products
28 June 2026
Very professional and helpful.
7 July 2026
Everything was so easy
7 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.