Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s b... See more
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Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.
Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.
Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.
Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.
Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.
Our design consultants look forward to meeting you soon.
Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.
Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.
Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.
Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.
Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.
Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.
The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.
Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.
Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.
Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.
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Amazing! I was emailed a list of pieces in the warehouse that had been returned and hence cheaper - I was also given an NHS discount on top of this!

Reply from Cozmo
Great customer service- a special mention to Ann, super fast delivery time, great looking sofa!
Now to test it out for the years to come for comfort and durability!

Reply from Cozmo
The true test of a sofa is time. We have had our Sofa for a year now and it's still looks in great considering 2 kids and pets. Fingers crossed it maintains it's shape and comfort in the future.

Reply from Cozmo
Super fast delivery, beautiful design and amazing quality!

Reply from Cozmo
We are so happy with our Cozmo Armchair. It looks incredible in our terrace bay window, and is super comfy. Well worth the investment without doubt. And the end to end experience was faultless, with friendly customer service throughout, right down to the cheerful delivery guys. Can’t recommend Cozmo enough.

Reply from Cozmo
Great product and communication. Deliver y service was the best I have had, hands down.

Reply from Cozmo
Sofas are great. Hiccup with the comms to start with but Anne called and explained the cause. Very helpful. Wish I had a bigger house to accommodate more sofas!

Reply from Cozmo
Great company and exceptional customer service. Thank you!

Reply from Cozmo
Love my new Cozmo sofa and armchair - so comfortable and stylish. Very well designed and clever assembly system. Was worried about ordering a sofa as my front door is narrow but their innovative system is perfect as it arrives in boxes and they assemble it for you. Very sturdy and solid and the contemporary sofa fabrics are high quality. The filling is firm but soft enough to be cozy.

Reply from Cozmo
Great customer service and good quality, eye-catching product

Reply from Cozmo
We've had our 1.5 seater a few months now and I can truly say we love it. It's low backed so not for everyone but its a great seat for lounging on and super comfy. Delivery service was great, the delivery men put the seat together for us. I will be purchasing a spare seat cover asap.

Reply from Cozmo
We are more than happy with our two two seater sofas, we have been looking for a long time and living in Dorset decided to go ahead and order on pictures we had seen on line. The delivery men put them together for us (which we weren't expecting) they were brilliant and what would have taken us a while took them no time at all! We are also going to purchase spare jackets which we think is a very good idea!

Reply from Cozmo
Absolutely love our sofa, armchair and footrest. Outstanding costumer support and communication. Very happy!

Reply from Cozmo

Reply from Cozmo
Great experience with Cozmo. Kept us informed throughout and on the day of delivery the team arrived as planned. Super efficient and courteous and proud of their work, our sofas were up in no time. And what beauties they are! They have updated and transformed our room and now we’re enjoying lounging on them. They’ve brought a modern feel to our room. We love them.

Reply from Cozmo
I went to the King's Cross showroom to sit on the sofa before I bought it. It was very comfortable so ordered it straight away.
Arrived a lot quicker than expected and the lads that delivered it were brilliant. Built it for me and removed all the rubbish.
Couldn't fault the whole purchase process.
Had it just over a week now and still love it.
Couple of points... a) would be nice if the foot stool had storage, and b) make it clearer on the site that you do not have to buy the side cushions.
But that's only my views.
Overall brilliant service and a brilliant sofa.

Reply from Cozmo
Really cool sofa, comfortable and stylish, arrived a month earlier than anticipated. Straightforward delivery and friendly staff who put it together quickly for me. Great service.

Reply from Cozmo
Ordered my cozmo green with cream piping 3 seater sofa. Updated at different stages through email. Arrived on time. Delivery company were efficient at setting everything up. I've had so many compliments on how gorgeous this couch is. Where did I get it. It's comfy and sits beautifully in my conservatory. Worth every penny. I love it.Will definitely buy a jacket to switch it up.

Reply from Cozmo
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