My Claim Group Reviews 

14,759
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and patient staff who are consistently helpful and knowledgeable. Many people highlight the excellent customer service, noting that queries are handled efficiently and explanations are clear. Consumers appreciate being kept well-informed and updated throughout their claim processes, making the experience straightforward and reassuring. However, some customers also noted that responses to emails could be slow, and they sometimes struggled to get answers to simple questions. A few other people also felt that the overall claims process took longer than expected, leading to uncertainty about payout timelines.

What people talk about most

Claim

Clients share ambiguous opinions on claim, with some reviewers appreciating being informed at every step,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers reporting quick connections to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

They have kept me informed about what is happening and what happens next. I am still waiting for the company l had my loan to get back to them but they do review what is happening regularly.

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(14,759)

2,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service when dealing with…

Excellent service when dealing with this company the person I had spoken to explained everything very well to me . Much appreciated. Dc

8 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Hello,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 1 out of 5 stars

Got an email that they have my…

Got an email that they have my signature even though I have not provided it. Total scam company

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Antony,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Excellent service

Excellent service

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Gary,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 4 out of 5 stars

Great customer customer services

Great customer customer services, they write and tell you what to do. What's going on very informative?

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Gayle,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.😊

Rated 5 out of 5 stars

Joshua

All very good at the moment

8 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Joseph,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

Good company

Good company. Only contact when necessary to update. No harassment. Thanks

30 June 2026
My Claim Group logo

Reply from My Claim Group

Dear Katey,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 4 out of 5 stars

Plenty of Updates

Plenty of Updates

2 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Good communication

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Carolyn,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

customer Service is great keep me…

customer Service is great keep me updated

7 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Fitzpatrick,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Very professional

Very professional, polite and patient.
Made sure I was clear in all information when I questioned.
I feel they genuinely look out for your welfare ,only small negative is that it does take time to reply to yr emails but it is dealing with alot of clients.

7 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Gadalla,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

I am happy for firm to check and see if… happy for the firm to carry on

I am happy for firm to check and see if I’m entitled. It was easy to fill in as long as you know your children’s names and date of birth and shooter my word my husband Keith is the father of the three of them. I trust them to do right by me thank you for the easy filling form as I am dyslexic and find things difficult but this was not at all difficult for me. Thank you.but

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Linda,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Very useful and I hope they can get me…

Very useful and I hope they can get me some form of refund

2 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Bhojani,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 3 out of 5 stars

Waiting for Results

Waiting for Results

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Mr Fitzpatrick,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 4 out of 5 stars

Information again given,seems…

Information again given,seems continuously required for different vehicles, will be content when process for compensation will be concluded and recieved!

6 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Morton,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 5 out of 5 stars

Excellent customer service in keeping…

Excellent customer service in keeping in touch regarding & updatinge me of any information than you

6 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Day,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Mr Roberts,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

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