mycar Tyre & Auto - Point Cook Reviews 342

Amazing Manager Jeremy and Great Team Member Jesse ….. going above and beyond in looking after their customers ! Many thanks MyCar Point Cook. Thank you Julius M for putting these two legends here in your point cook store 🫡🫡 Cheers.

Excellent work by Jeremy and the team at Mycar Point Cook. Always super professional and an overall positive experience .

They were upfront about what needed to be done and didn't try to upsell me on unnecessary work. The quote was exactly what I paid, no surprises. Honesty like this is rare—I'll definitely be back

Great service, very helpful with new tyres at short notice.

Jessie and the team not only had my car done in record time. They explained everything. This is the only place I’ll be taking my Audi.

Friendly and helpful staff.

Reliable. Honest. Don't fix unnecessary things

Do not go to Mycar to service your car!!!I wish I could give you zero star this option was available. I do not believe at all my car is serviced. I saw somebody picking it up from the parking and dropped it back after a few minutes, but I dropped it at 2:00 PM and was told to pick it up at 5PM. I went to pick it up at 4PM as the my car is parking at the myCar parking lot. They said I didn't pay first and the amount of the payment which was showing to them is just the basic service. That means they did only the basic service which I still do not trust. Then I showed them what I paid from my mobile, then they got confused because I paid for extra seevices as well which costs me $431, and then one of them called his boss about it and he told me he didn't get the document from bokkinguru and he couldn't pay me back the extra which I paid and he told me that he will do it the next day when he gets it. I got the recipt and all report the next day as if everything is done as I paid. How come? Why are they not telling the truth? And my car is telling me on the dashbourd that it is not serviced at all. It shows me the sign. How come?? My instinct tells me that I paid for nothing. And I will never ever come back to you!!

The person who took my car was young and did things according to the script. I was told the care will be assessed a phone call will be given to notify leading to further action-the phone call did not happen. The thing that I will never agree, ever, when people make decisions for me. Please Mgt let your people live a little bit. Train them with better scripts.

The gentlemen who gave me the car back was older than the first one, very polite and professional as it should be.
The job was done, though.

Teach your employees a better scripts, and remember the customer is the one who is paying the success of the company. The customer loves freedom.

Professional & honest staff at the Point Cook mycar

Very friendly reception when I dropped off my wheel. I was kept up to date withe status of the repair and advised once the wheel was ready for collection
The team even offered to fit it back onto my vehicle

Great service from Jessy!
We needed a change of tyres and he provided great advice and attention to detail, even personally ensuring that the job was done well.
Thank you!

Great Customer Service. Very friendly and my car was done within 2 hours. Happy customer, definitely going back.

They’re honest and reliable, I trust them with my car. Their service is excellent and highly recommended.

Professional, efficient, excellent command systems in place to create a great customer experience

Wonderful experience
Friendly staff
Quick service

Had our annual logbook service and friendly call from team to advise us tyres are getting old and needs replacement, as we only drive city driving with second car. Very happy overall with service over the years. Thanks!

Easy to deal with, fixed price without surprises, they will call and notify you with anything they found that needs fixing

Jeremy had been very helpful throughout the process and personally valued his expert advice regarding the condition of my car. I've taken necessary steps as per his recommendation and now my car is back on the road safe. Thank you and your team for your timely help and I highly recommend the community to seek their services. Have a great day ahead guys.

The service was great, as per usual, the staff listened to what I thought was needed and actioned accordingly. I will not hesitate in taking me car back there for future sevices.