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My Canada Trips Reviews 

234
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable team for designing perfectly tailored holiday itineraries that match individual budgets, personal preferences, and complex travel requirements. Consumers consistently describe the staff as exceptionally helpful, noting that every single arrangement runs smoothly from the initial booking process all the way to the final destination. However, some customers also noted occasional logistical snags, mentioning specific issues such as unexpected transfer delays, unlinked travel bookings, or minor communication errors regarding hotel arrangements. Reviewers occasionally experienced isolated coordination setbacks during their journeys despite the otherwise exceptionally well-planned adventures and professional service provided by the team.

What people talk about most

Service

Users describe positive interactions with service, highlighting responsive agents and well-organized... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep knowledge and... See more

Holidays

Reviewers highlight great satisfaction with holidays, describing them as the trip of a lifetime with seamless... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable staff and... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(234)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Karen gave us lots of help and advice…

Karen gave us lots of help and advice for our trip and made the process of a complex 4 week itinerary seem easy
I would highly recommend them

31 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Pete for your 5 star review. We are delighted to hear how helpful Karen was when creating your bespoke holiday to Canada. Thank you for recommending My Canada Trips to others.

Best, Abigail

Rated 5 out of 5 stars

My Canada Trips - easiest custom trip ever

My Canada Trips responded quickly to my initial enquiry. After discussing our ideas and duration of the trip the agent drafted a suggested itinerary with trips and hotels.
We reviewed this draft and made some amendments and requested some hotel changes and durations. All were implemented quickly by the agent and we were able to book our trip very quickly.
This has to be the easiest custom built trip I’ve ever planned with a company so very happy indeed so far with the service.

8 August 2026
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Reply from My Canada Trips

Thank you Jonathan for your 5 star review. We are delighted to hear how efficent and helpful Paul was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Lovely speaking to an actual person and…

Lovely speaking to an actual person and having all our queries answered efficiently and in a very pleasant manner. Put our minds to rest after having an awful experience with another company. Nice to know that you can ring anytime to have reassurance.

17 August 2026
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Reply from My Canada Trips

Thank you Nesta for your 5 star review. We are delighted to hear how helpful Jennifer was at anwering all your questions over the phone.

Best, Abigail

Rated 5 out of 5 stars

Extremely helpful for solo traveller.

Vikki listened to my needs and designed an itinerary which included all my wish list.
Calls were prearranged and came on time.
I also benefitted from her specialist knowledge and made several decisions based around her advice.
So excited for my forthcoming trip.

17 August 2026
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Reply from My Canada Trips

Thank you Mrs Ball for taking your time to leave your 5 star review. We are over the moon to hear how helpful Vicki's knowledge was when creating your tailormade holiday to Canada. We hope you have an amazing time.

Best, Abigail

Rated 5 out of 5 stars
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Reply from My Canada Trips

Thank you Mike for your 5 star review. We are delighted to hear how helpful Karen was when creating your bespoke holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, provided us with great information.

17 July 2026
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Reply from My Canada Trips

Thank you Tracey for your 5 star review. We are thrilled to hear how helpful and knowledgeable Jennifer was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Excellent Canada specialist travel…

Excellent Canada specialist travel company. Knowledgeable staff. Very responsive and great customer service. Organised a tailor made trip very efficiently. Looking forward to 2027.

13 August 2026
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Reply from My Canada Trips

Thank you Caroline for your 5 star review. We are over the moon to hear how helpful Jennifer's knowledge of Canada was when creating your tailormade holiday. We hope you have an amazing time.

Best, Abigail

Rated 5 out of 5 stars

Excellent service

We have had excellent service and been kept well informed throughout the process

3 September 2026
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Reply from My Canada Trips

Thank you Mark for your 5 star review. We are delighted to hear how excellent Sean was at keeping you updated with the process of your holiday.

Best, Abigail

Rated 5 out of 5 stars

Way package was put together and…

Way package was put together and presented and following this systems/ information to support and explain various parts and things wr need to do and when

22 August 2026
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Reply from My Canada Trips

Thank you Mr Jordan for your 5 star review. We are delighted to hear you found the information provided about your Canada holiday to detailed and informative.

Best, Abigail

Rated 5 out of 5 stars

The friendliness and knowledge of your…

The friendliness and knowledge of your staff. I dealt with Karen Knight.

12 August 2026
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Reply from My Canada Trips

Thank you for taking your time to leave your 5 star review. We are thrilled to hear how friendly and knowledgeable Karen was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Excellent booking process/advice from…

Excellent booking process/advice from Cheryl.

1 September 2026
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Reply from My Canada Trips

Thank you Paul for your 5 star review. We are thrilled to hear how helpful Cheryl's knowledge of Canada was when creating your bespoke holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Really helpful and informative

Really helpful and informative. Booked exactly what we wanted and the price was reasonable too. Great service and thoroughly recommend

7 August 2026
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Reply from My Canada Trips

Thank you Adele for your 5 star review. We are over the moon to hear how helpful and knowledgeable David was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Canada holiday

We explained to Sean what type of holiday we were interested in and he suggested we consider at few holiday options offered . We found the whole experience straight forward,with no pressure to decide quickly.

15 August 2026
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Reply from My Canada Trips

Thank you Alison for taking your time to leave your 5 star review. We are delighted to hear Sean listened and took onboard your requirements and then by using his knowledge and experiences in Canada created your tailormade holiday.

Best, Abigail

Rated 5 out of 5 stars

Everything First Class

We were delighted with all the arrangements My Canada Trips made on our behalf. Everything was spot on. All the hotels, the train, the cruise, the day trips and transfers were wonderful. We have no complaints at all and would definitely recommend your company.

12 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Trish for your 5 star review. We are delighted to hear you had a fantastic time in Canada. Thank you for recommending My Canada Trips to others.

Best, Abigail

Rated 5 out of 5 stars

My BEST Canada trip!

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everything arranged and organised for us- I could not believe how well everything worked! Not one single thing went wrong all our scheduled pick ups including hotels and transfers, rail tickets, cruise - all went according to plan. I am so impressed with my Canada trips I would not hesitate to use them again!

11 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Janine for taking your time to leave your wonderful review. We are over the moon to hear you had an amazing time in Canada. I have passed on your kind words to Cheryl.

Best, Abigail

Rated 5 out of 5 stars

My Canada Trip ... The Best Agent for booking a Canadian Holiday

I spoke with a few tour operators which specialised in Canadian holidays, but I found My Canada Trips to be the most informative, helpful and provided common sense advice when planning a complex holiday. Cheryl helped me organise an itinerary suitable for my family and the level of customer service and her knowledge of where to stay, what to see, how and when to get about was second to none. I felt I was in good hands during the booking process and all my questions were answered. Once booked, the same level of customer service was experienced mainly by Yvonne, who again answered all my questions and helped make changes to the itinerary as and when necessary. A great experience all round, I highly recommend My Canada Trip.

2 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Billy for taking your time to leave your 5 star review. We are delighted to hear how helpful Cheryl's knowledge and experiences in Canada where to creating you tailormade itinerary. We are also delighted to hear how helpful Yvonne was too at answering any questions before you travelled. Thank you for recommending My Canada Trips.

Best, Abigail

Rated 5 out of 5 stars

Well organised trip

The trip was very well organised by My Canada and went exactly as planned.An incredible holiday including a trip on the Rocky Mountaineer and an Alaskan cruise. My mobility issues were also well catered for throughout the trip and all went very smoothly.

4 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Lorraine for taking your time to leave your 5 star review. We are delighted to hear you had an amazing time on the Rocky Mountaineer and Alaska Cruise. We are also delighted to know our expert Vicki made sure your mobility issues where known by suppliers in Canada and everything went smoothly for you.

Best, Abigail

Rated 5 out of 5 stars

5 stars plus!

I found that all the personnel I dealt with at My Canada Trips went above and beyond my expectations with regard to the support they gave me and my never ending questions.
They deserve a medal for their patience and understanding, nothing was too much trouble, every question was answered promptly and in detail.
The hotel they chose for our overnight stay in Seattle was excellent and right next door to Pier 66, where we embarked on a cruise with Cunard to Alaska.
They tick all the boxes, thank you My Canada Trips!

9 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Ian for your wonderful review. We are delighted to hear how helpful and efficient everyone in the team was throughout your holiday. We are also thrilled to know Julie's expertise put you in the best location in Seattle for your cruise.

Best, Abigail

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