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My Canada Trips Reviews 

234
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable team for designing perfectly tailored holiday itineraries that match individual budgets, personal preferences, and complex travel requirements. Consumers consistently describe the staff as exceptionally helpful, noting that every single arrangement runs smoothly from the initial booking process all the way to the final destination. However, some customers also noted occasional logistical snags, mentioning specific issues such as unexpected transfer delays, unlinked travel bookings, or minor communication errors regarding hotel arrangements. Reviewers occasionally experienced isolated coordination setbacks during their journeys despite the otherwise exceptionally well-planned adventures and professional service provided by the team.

What people talk about most

Service

Users describe positive interactions with service, highlighting responsive agents and well-organized... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep knowledge and... See more

Holidays

Reviewers highlight great satisfaction with holidays, describing them as the trip of a lifetime with seamless... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable staff and... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(234)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and straight talking…

Excellent service and straight talking from the start - really helped us make the right choice for us. Brilliant advisor.

10 August 2026
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Reply from My Canada Trips

Thank you Andrew for your 5 star review. We are delighted to hear how helpful and knowledgeable Julie was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 4 out of 5 stars

Service good with helpful advice

Service good with helpful advice

1 September 2026
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Reply from My Canada Trips

Thank you for your 4 star review. We are delighted to hear how helpful our Canada Experts where.

Best, Abigail

Rated 5 out of 5 stars

Booking with My Canda Trips

After trying other travel agency’s, where as soon as I mentioned my husband has mobility problems they point blank said unless he could do 10k steps a day they couldn’t help us, Cheryl was a breath of fresh air. Nothing was too much trouble. We were constantly reassured that everything was accessible in his wheelchair. Even down to changing a room because I was a little nervous of the mousse painted on the wall in the bedroom 🤦🏼‍♀️ I have very vivid dreams sometimes ! Cheryl from my canda trips gave us little tips and made sure we were accommodated in hotels that met my husbands needs. She was an absolute treasure and thought of everything, I would recommend this company to anyone. We are very much looking forward to the holiday next year

1 July 2026
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Reply from My Canada Trips

Thank you Donna for taking your time to leave your 5 star review. We are over the moon to hear Cheryl used her knowledge of Canada to create your tailormade holiday which catered to your husbands needs. We hope you have an amazing time in Canada.

Best, Abigail

Rated 5 out of 5 stars

David has been very responsive and…

David has been very responsive and helpful

4 August 2026
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Reply from My Canada Trips

Thank you Mrs Jennings for your 5 star review. We are delighted to hear how helpful and efficient David has been when creating your bespoke holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Easy to contact

Easy to contact, customer services very knowledgeable,
The web site was very informative we were able to go through different itineraries before phoning.
Thank you Gavin for your help

25 August 2026
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Reply from My Canada Trips

Thank you Suzanne and Peter for your 5 star review. We are delighted to hear how helpful and knowledgeable Gavin was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff. Worked out a plan for us that included everything we wanted to do Alaska Cruise, Rocky Mountainer and a trip behind the falls. Cannot wait to go now ...... Roll on August 2027

10 September 2026
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Reply from My Canada Trips

Thank you Diane for your 5 star review. We are over the moon to hear that Julie put together your dream holiday to Canada including the Rocky Mountaineer and Alaska Cruise. We hope you have a fantastic time.

Best, Abigail

Rated 5 out of 5 stars

Excellent travel consultant

Excellent travel consultant (Vicki) who ensured the holiday plans included everything we wanted.

31 July 2026
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Reply from My Canada Trips

Thank you Stephen for your 5 star review. We are thrilled to hear how helpful Vicki was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Paul Connolly booking experience

So far the support from Paul Connolly in organising our trip has been fantastic. He has been dedicated to our plans and extremely helpful. He also helped to find a solution for our deposit payment which was an advantageous to us. Thanks Paul, Maciel and Vaughan

28 August 2026
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Reply from My Canada Trips

Thank you Maciel and Vaughan for your 5 star review. We are over the moon to hear how helpful and knowledgable Paul was when creating your tailormade holiday to Canada. I will be sure to pass on your kind words.

Best, Abigail

Rated 5 out of 5 stars

The support from the agent the agents knowledge.

The support from the agent who gave us all the options to suit our requirements was 1st class and very knowledgeable.

6 August 2026
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Reply from My Canada Trips

Thank you Gordon for taking your time to leave your 5 star review. We are delighted to hear how helpful and knowledgeable Jennifer was when creating your once in a lifetime holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Very good communication

Very good conversation about the trip we required and all very easy and straightforward booking it and following up

1 August 2026
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Reply from My Canada Trips

Thank you Gordon for taking your time to leave your 5 star review. We are delighted to hear how helpful and knowledgeable Karen was.

Best, Abigail

Rated 5 out of 5 stars

Recommended Canada Tours

Patient guidance during the planning stage and devoted attention to needs. Very efficient and friendly staff from begining my enquiring to producing travel documents. First rate service throughout.

10 September 2026
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Reply from My Canada Trips

Thank you for your 5 star review. We are thrilled to hear how efficient an friendly Karen was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Really helpful giving us loads of…

Really helpful giving us loads of options on itinerarys thanks looking forward to next year when we go to Canada

30 July 2026
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Reply from My Canada Trips

Thank you Gaynor for your 5 star review. We are delighted to hear how helpful and knowledgeable Paul was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

My Canada Travel exceptional service.

Our agent at My Canada Travel was extremely knowledgable and recommended several additional experiences which will enhance our trip. We then received a full itinerary which even included information on what the weather is likely to be and ideas of what to wear according to where we'll be. We're very appreciative of all the help we received.

10 September 2026
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Reply from My Canada Trips

Thank you Maree for taking your time to leave your 5 star review. We are delighted to hear how helpful Karen was when creating your tailormade holiday to Canada. And providing local and insider tips to enhance your holiday.

Best, Abigail

Rated 5 out of 5 stars

Very helpful and knowledgeable sales…

Very helpful and knowledgeable sales agent.

28 August 2026
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Reply from My Canada Trips

Thank you Paul for your 5 star review. We are thrilled to hear how helpful and knowledgeable Cheryl was when creating your bespoke holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Very professional

Very professional, helpful and informative. A pleasure to do business with.

28 August 2026
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Reply from My Canada Trips

Thank you Mr Braybrook for your 5 star review. We are delighted to hear how helpful and professional Julie was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

From start to finish our trip was…

From start to finish our trip was absolutely fantastic, well organised with seamless planning in place, we followed the itinerary showing times for pickups and there were no problems at all. All of the chosen hotels were great, the trips were most enjoyable especially the Rocky Mountaineer and the Cruise.

We would definitely use My Canada Trips again and would definitely recommend them to friends and family.

18 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Angela for your 5 star review. We are delighted to hear you had a fantastic time in Canada on the Rocky Mountaineer and Alaska cruise.

Best, Abigail

Rated 5 out of 5 stars

This was a big and important trip for…

This was a big and important trip for my wife and I as we celebrated our 40th wedding anniversary whilst on the trip.
The flight out was tremendous and a wonderful experience. The hotel in Toronto was fine, we lunched on the first day in the cn tower, a great trip to Niagara Falls and then the trip across to Jasper. The private accommodation was very small and you should make people aware of this. The hospitality was great as were the views, food and drinks. Jasper was good and wildlife abundant. The trip down to Banff was great with the journey onto the glacier memorable. Banff was fine except the room had no external window. The Rocky Mountaineer was outstanding, expensive but worth the money. Vancouver was good and the cruise up to Alaska was wonderful. You should be aware that the WiFi package was very basic but could be upgraded for a fee. The drinks package really only covered basic drinks but we paid for an upgrade. The return flight was disappointing in that the accommodation on the plane was nowhere near as good as the outbound and the food was poor.
This was an important and expensive trip but worth every penny.
Thank you

16 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Mr and Mrs Orchiston for taking the time to leave your wonderful 5 star review. We are absolutely delighted to hear you had such an amazing time in Canada celebrating your 40th Wedding Anniversary. Thank you also for your feedback about VIA Rail and your Banff hotel, we will be sure to pass this feedback on to our product team.

All the best, Abigail

Rated 4 out of 5 stars

Good service,very nice company to deal…

Good service,very nice company to deal with

27 August 2026
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Reply from My Canada Trips

Thank you Malcolm for your 4 star review. We are delighted to hear our experts where friendly and helpful when planning your bespoke holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Just what you need from your travel agent!

Our holiday in Canada was expertly booked around our specific requirements and everything went seamlessly! We had no problems at all and had a very stress free and enjoyable time. Communication with My Canada Trips was easy and staff very helpful. Thank you to Karen King for organising everything for us. Brilliant service.

14 August 2026
Unprompted review
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Reply from My Canada Trips

Thank you Mr Minear for your 5 star review. We are over the moon to hear you had a fantastic holiday in Canada organised by Karen.

Best, Abigail

Rated 3 out of 5 stars

Very helpful and supportive to the…

Very helpful and supportive to the point of paying deposit - I will reserve judgement on the delivery as it happens - hence average rating at this time

1 August 2026
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Reply from My Canada Trips

Thank you Michael for taking your time to leave your review. We are delighted to hear you have found our Canada Experts to be helpful so far and we hope you have a fantastic time in Canada.

Best, Abigail

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