My Canada Trips Reviews 142

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, which greatly contributed to well-planned and smoothly executed holidays. Many people highlighted the excellent service received throughout the booking process and during their trips, appreciating the attention to detail and personalized itineraries. Reviewers frequently mentioned the high quality of accommodations and the strategic locations of hotels, along with the seamless organization of transfers, excursions, and overall travel arrangements. However, some customers also noted issues with communication leading up to their holidays, reporting that questions were occasionally ignored. A few people felt that the "tailor-made" aspect of their trips was not fully realized, as they were not consulted on hotel standards or transfers. Additionally, one reviewer mentioned a lengthy and inconvenient journey back from their destination due to long airport waits.

What people talk about most

Holidays

Consumers express great satisfaction with their holidays, often describing them as "trips of a lifetime."... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, frequently praising its promptness, responsiveness, and... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the well-located... See more

Booking process

People report positive experiences with the booking process. Customers found the process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied

Rated 5 out of 5 stars

Just back from a 17 day Canadian holiday with this company. Everything well planned and organised. Went from Toronto to Victoria by plane, train and ferry. Itinerary was well planned. Canadian peopl... See more

Company replied

Rated 5 out of 5 stars

Just returned from fly drive in Nova Scotia and Prince Edward Island organised by my Canada trips which exceeded our expectations. Vicki came up with a trip which not only provided us with a variety o... See more

Company replied

Rated 5 out of 5 stars

From the start of my enquiry for a trip to Canada to the booking process everything was dealt with in a professional manner. I was dealt with by Jennifer who seemed to understand what I wanted. She pu... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very helpful and informative

Jennifer was very helpful and knowledgeable as well as being very happy to explore options in detail. Made the whole process very stress free. So far I would definitely recommend.

18 March 2026
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Reply from My Canada Trips

Thank you Peter for your 5 star review. We are thrilled to hear how helpful and knowledgeable Jennifer was when creating your once in a lifetime holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Prompt and responsive service

Prompt and responsive service. I’m looking forward to a trip that ticks all my boxes. Thank you

9 March 2026
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Reply from My Canada Trips

Thank you Sally for taking your time to leave your 5 star review. We are delighted to hear how efficient and knowledgeable Julie was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

From the start of my enquiry for a trip…

From the start of my enquiry for a trip to Canada to the booking process everything was dealt with in a professional manner. I was dealt with by Jennifer who seemed to understand what I wanted. She put together a great itinerary from the information I provided which was sent by email within 24 hours. I was impressed with the service I received and so booked the holiday for next year.

10 March 2026
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Reply from My Canada Trips

Thank you Mr Bell for your 5 star review. We are over the moon to hear how efficient and helpful Jennifer was when creating your once in a lifetime to Canada. We hope you have an amazing time and I will be sure to pass on your kind words.

All the best,Abigail

Rated 5 out of 5 stars
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Reply from My Canada Trips

Thank you Bob for your 5 star review. We are thrilled to hear how efficient and helpful Julie was when creating your tailormade holiday to Canada.

All the best,Abigail

Rated 5 out of 5 stars

Canadian Trip

Trip put together was prefect. Included all the areas we were keen to visit and plenty of interesting activities to make sure we made the most of our visit.

25 March 2026
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Reply from My Canada Trips

Thank you Alison for your 5 star review. We are delighted to hear Julie took her time to listen to your requirments, then by using her knowledge and experiences created your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Excellent service

Excellent service, well done to Gavin for brilliant help and advice, looking forward to our trip!Jenny & Derek

20 March 2026
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Reply from My Canada Trips

Thank you Jenny and Derek for your 5 star review. We are over the moon to hear how helpful and knowledgeable Gavin was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Attentive staff and very informative.

Attentive staff and very informative.

2 April 2026
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Reply from My Canada Trips

Thank you Mr & Mrs Wood for your 5 tar review. We are delighted to hear how helpful and knowledgeable Cheryl was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Second holiday booked with Gillian

Second holiday booked with Gillian. Excellent service & very quick to pit itinerary together & always responds quickly to calls or emails.

6 March 2026
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Reply from My Canada Trips

Thank you Sally for your 5 star review. We are delighted to hear this is your second time booking with Gillian and My Canada Trips. We are also thrilled to know how efficient and helpful Gillian was when creating your tailor made itinerary.

All the best, Abigail

Rated 5 out of 5 stars

Patient and thoughtful advice from Jennifer

Jennifer carefully guided us through our planning process for a trip of a lifetime to Canada in June 2027. We really appreciated her patience and in depth knowledge of Canada. From Alaska cruising, to Vancouver wildlife experiences, the Rockies and beyond she provided us with an excellent service.

6 March 2026
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Reply from My Canada Trips

Thank you Tarmum for your 5 star review. We are over the moon to hear Jennifer took her time to go in detail of each element of your itinerary. Using her knowledge and experiences in Canada to create your once in a lifetime holiday. We hope you have an amazing time and I will be sure to pass on your positive review.

All the best, Abigail

Rated 5 out of 5 stars

Personal service

Personal service. Nice to talk to someone on phone and answered all my questions quickly

6 March 2026
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Reply from My Canada Trips

Thank you Nicola for your 5 star review. We are over the moon to hear how helpful and knowledgeable Jennifer was when creating your 5 star review.

All the best, Abigail

Rated 5 out of 5 stars

Very helpful and easy process

Very helpful and easy process

9 March 2026
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Reply from My Canada Trips

Thank you Elaine for your 5 star review. We are delighted to hear how helpful and knowledgeable Sean was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

David was very helpful and did a…

David was very helpful and did a package that suited us for the holiday. He booked the flights, hotels also trips to see the sights. Also David was very helpful in given information on what to do, also about applying for the visas.

31 March 2026
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Reply from My Canada Trips

Thank you Karen for your 5 star review. We are delighted to hear how helpful and knowledgeable David was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Jennifer was really helpful and…

Jennifer was really helpful and informative, she asked about preferences and our trip looks amazing.

31 March 2026
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Reply from My Canada Trips

Thank you Susan for your 5 star review. We are delighted to hear how helpful and knowledgeable Jennifer was when creating your once in a lifetime holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Instant reply with lots of helpful…

Instant reply with lots of helpful additional advice, Karen was so attentive and spent time making sure we had exactly what we wanted.

16 March 2026
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Reply from My Canada Trips

Thank you Mark for taking your time for your 5 star review. We are delighted to hear how helpful and efficient Karen was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Excellent advise and help from…

Excellent advise and help from Jennifer. She tweaked our holiday meeting our requirements.

23 March 2026
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Reply from My Canada Trips

Thank you Mr Johns for your 5 star review. We are thrilled to know how helpful Jennifer's knowledge and experiences in Canada where when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Catered to our changing requirements.

Catered to our changing requirements.

23 March 2026
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Reply from My Canada Trips

Thank you Dave for your 5 star review. We are delighted to hear how helpful Karen was when creating your tailormade holiday to Canada to meet your requirments.

All the best, Abigail

Rated 5 out of 5 stars

A Great Experience

Friendly member of staff.
Excellent knowledge.
Efficient with great communication.

11 March 2026
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Reply from My Canada Trips

Thank you Mr Clark for your 5 star review. We are delighted to hear how friendly and knowledgeable Gillian was when creating your once in a lifetime holiday to Canada.

All the best, Abigail

Rated 5 out of 5 stars

Have never booked a holiday over the…

Have never booked a holiday over the phone but I found my agent Julie so informative and helpful she listened to what my situation and needs as required and acted on them as I requested she made the booking process easy to understand and explained all I needed to know before I went ahead and put a deposit down and if I need any advice or information I find i have no difficulty in contacting her i woukd recommend this company very much

19 March 2026
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Reply from My Canada Trips

Thank you Mrs Memon for your 5 star review. We are delighted to hear Julie took her time to listen to your requirments. Then by using her knowledge and experiences in Canada put together your tailormade holiday while also providing local tips.

We hope you have an amazing time in Canada and thank you again for recommending My Canada Trips.

All the best, Abigail

Rated 5 out of 5 stars

Best Itinerary & Excellent Customer Service

Their brochure was clear, and their trip offered a much fuller and better quality itinerary than the other providers I looked at. Canda trips agent was clear, knowledgeable, and helpfull, no question went without a full answer.

16 March 2026
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Reply from My Canada Trips

Thank you for taking your time to leave your 5 star review. We are over the moon to hear how helpful and knowledgeable Gavin was when putting together your tailormade holiday to Canada. We hope you have an amazing time and I will be sure to pass on your positive review.

All the best, Abigail

Rated 5 out of 5 stars

Pre-holiday

Not departed yet, but so far excellent service, friendly & knowledgeable staff who will go that extra mile to help & meet customer satisfaction/ preference.

26 March 2026
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Reply from My Canada Trips

Thank you Ms Williams for your 5 star review. We are thrilled to hear how friendly and knowledgeable Julie was when creating your once in a life time holiday to Canada. I will be sure to pass on your kind words and we hope you have a amazing holiday.

All the best, Abigail

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