Banner for My Canada Trips

My Canada Trips Reviews 

239
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and exceptionally knowledgeable staff who take the time to design custom itineraries tailored to personal preferences, making the entire booking process remarkably seamless and enjoyable. Travelers often mention that scheduled day trips, comfortable accommodations, and complex multi-destination arrangements run smoothly from start to finish without any unexpected problems. Some reviewers were not happy with occasional logistical snags encountered during their travels. These individuals specifically noted frustrating issues regarding unlinked bookings, poor contingency plans during unexpected delays, or being dropped at the incorrect hotel location.

What people talk about most

Service

Customers had positive experiences with service, frequently praising agents for tailoring exceptional... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and deeply knowledgeable about destinations... See more

Holidays

People report positive experiences with holidays, noting that everything worked perfectly from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and knowledgeable... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(239)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything First Class

We were delighted with all the arrangements My Canada Trips made on our behalf. Everything was spot on. All the hotels, the train, the cruise, the day trips and transfers were wonderful. We have no complaints at all and would definitely recommend your company.

12 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Trish for your 5 star review. We are delighted to hear you had a fantastic time in Canada. Thank you for recommending My Canada Trips to others.

Best, Abigail

Rated 5 out of 5 stars

My BEST Canada trip!

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everything arranged and organised for us- I could not believe how well everything worked! Not one single thing went wrong all our scheduled pick ups including hotels and transfers, rail tickets, cruise - all went according to plan. I am so impressed with my Canada trips I would not hesitate to use them again!

11 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Janine for taking your time to leave your wonderful review. We are over the moon to hear you had an amazing time in Canada. I have passed on your kind words to Cheryl.

Best, Abigail

Rated 5 out of 5 stars

My Canada Trip ... The Best Agent for booking a Canadian Holiday

I spoke with a few tour operators which specialised in Canadian holidays, but I found My Canada Trips to be the most informative, helpful and provided common sense advice when planning a complex holiday. Cheryl helped me organise an itinerary suitable for my family and the level of customer service and her knowledge of where to stay, what to see, how and when to get about was second to none. I felt I was in good hands during the booking process and all my questions were answered. Once booked, the same level of customer service was experienced mainly by Yvonne, who again answered all my questions and helped make changes to the itinerary as and when necessary. A great experience all round, I highly recommend My Canada Trip.

2 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Billy for taking your time to leave your 5 star review. We are delighted to hear how helpful Cheryl's knowledge and experiences in Canada where to creating you tailormade itinerary. We are also delighted to hear how helpful Yvonne was too at answering any questions before you travelled. Thank you for recommending My Canada Trips.

Best, Abigail

Rated 5 out of 5 stars

Well organised trip

The trip was very well organised by My Canada and went exactly as planned.An incredible holiday including a trip on the Rocky Mountaineer and an Alaskan cruise. My mobility issues were also well catered for throughout the trip and all went very smoothly.

4 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Lorraine for taking your time to leave your 5 star review. We are delighted to hear you had an amazing time on the Rocky Mountaineer and Alaska Cruise. We are also delighted to know our expert Vicki made sure your mobility issues where known by suppliers in Canada and everything went smoothly for you.

Best, Abigail

Rated 5 out of 5 stars

5 stars plus!

I found that all the personnel I dealt with at My Canada Trips went above and beyond my expectations with regard to the support they gave me and my never ending questions.
They deserve a medal for their patience and understanding, nothing was too much trouble, every question was answered promptly and in detail.
The hotel they chose for our overnight stay in Seattle was excellent and right next door to Pier 66, where we embarked on a cruise with Cunard to Alaska.
They tick all the boxes, thank you My Canada Trips!

9 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Ian for your wonderful review. We are delighted to hear how helpful and efficient everyone in the team was throughout your holiday. We are also thrilled to know Julie's expertise put you in the best location in Seattle for your cruise.

Best, Abigail

Rated 5 out of 5 stars

A once in a lifetime holiday

Our bespoked trip to Banff, Lake Louise, Jasper, on the Rocky Mountaineer train, and finally a cruise on the Holland and America Koningsdam via Vancouver was, from start to finish outstanding. This was a once in a lifetime trip and the whole experience was amazing, full of surprises and life long memories. David White who put together our trip and helped us with our hotel accomodation provided outstanding customer service. All our hotels were fantastic and of the highest quality. The trip on the Rocky Mountaineer train was exceptional with breathtaking scenery, excellent food and brilliant service, and the cruise to Alaska was the highlight of our trip. I would not hesitate in recommending using My Canada Trips to book a holiday. Their customer service is second to none.

1 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Colin for taking your time to leave your 5 star review. We are over the moon to hear you had an amazing time in Canada on the Rocky Mountaineer and Alaska Cruise. We are thrilled to hear David put together a fantastic trip for you.

Best, Abigail

Rated 4 out of 5 stars

Don’t take the Jasper wildlife trip

Fantastic views of the rockies from the train and the Jasper tramway was excellent. Wildlife trip in Jasper was a waste of time as the majority of the wildlife left the area after the fires in 2024 and have not yet returned. Churchill was incredible and exceeded expectations with many sightings of polar bears including cubs and an incredible display of the Northern Lights.

17 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Anne for your 4 star review. We are sorry to hear you didn't get to see alot of wildlife while in Jasper. Its great to know you got some fantastic sights of polar bears and northern lights in Churchill.

Best, Abigail

Rated 5 out of 5 stars

Wonderfully well-organised trip

Wonderfully well-organised trip through mycanadatrips to include the Rocky Mountaineer and a 7 day Alaska cruise as well as 9 other nights as we visited other places including Banff and Vancouver. Communications were excellent right through from booking to the trip 15 months later. Cannot fault them.

4 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Peter for your 5 star review. We are thrilled to hear you had an amazing time in Canada. I will be sure to pass on positive review to Kelsey.

Best, Abigail

Rated 5 out of 5 stars

Thanks for a super holiday in Banff…

Thanks for a super holiday in Banff down to Vancouver. All the planning went like clockwork and without a hitch.

15 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Chris for your 5 star review. We are delighted to hear you had a fantastic time in Canada and everything went as planned.

Best, Abigail

Rated 4 out of 5 stars

Organisation was perfect

Organisation was perfect. Everything ran exactly to plan.
A little more detail on how to get actual train tickets would be useful- we had to work that out on the hop.
Itinerary was full and varied.
The beds in Toronto were small - only doubles which was a squeeze. Hotels were otherwise just what we needed and well located.
Personally, not loads for us to do in Montreal or Ottawa, but still glad we experienced them. Quebec, Toronto and Deerhurst were great. Niagara is an amazing experience but the town is like Blackpool on acid!

5 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Giles for your 4 star review. We are delighted to know everything went as planned. We will take onboard your feedback on the train tickets and improve on the information we provide.

Best, Abigail

Rated 5 out of 5 stars

Vicky was so helpful and knowledgeable…

Vicky was so helpful and knowledgeable I informed the other 2 companies I got quotes from were putting holiday back a year. Amazing deal thank you Vicky

20 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Mr Bloomfield for your 5 star review. We are delighted to hear how helpful and knowledgeable Vicki was when putting together your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

we had an amazing holiday

we had an amazing holiday, everything was well arranged, any questions we had were fully answered, all the doccuments came in good time and were easy to use. we would highly recommend.

25 July 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Chris for your 5 star review. We are delighted to know you had an amazing time in Canada and everything went as planned. We are also delighted to know how informative our documentation was too.

Best, Abigail

Rated 5 out of 5 stars

Wonderful from start to end

Thanks to Vicki K for organising the trip of a lifetime to Canada & Alaska, we followed the recommended tour and even loved the tours we wouldn’t have booked ourselves (such as BBQ wagon cookout in Banff), we had complete faith and wasn’t disappointed.
We faced a disappointing time during our trip when our train was cancelled due to wildfires, which was clearly sad and unavoidable. Scott H & team were great to reassure us that they would not leave us stranded in Jasper and would get us to Vancouver - which they did, organising the flight and hotel, keeping in touch, and giving us emergency contacts. We couldn’t have asked for more from My Canada Trips. And the holiday was simply amazing.

1 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Rachel for your 5 star review. We are delighted to hear how helpful and knowledgeable Vicki was when creating your tailormade holiday to Canada. We are also delighted to know Scott kept you informed about your holiday during the wildlife disruptions and made sure your itinerary was kept on track.

All the best, Abigail

Rated 5 out of 5 stars

Amazing company to deal with!!

Amazing company to deal with! We’ve been working with Shaun who has been fantastic as in all honesty we’ve been nightmare customers ( not our own fault ill health has scuppered our plans) but Shaun has been great!!

10 August 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Mr Burnell for taking your time to leave your 5 star review. We are delighted to hear how helpful and knowledgable Sean was when creating your tailormade holiday to Canada.

All the best, Abigail

Rated 2 out of 5 stars

Very Poor Contingency Planning

we are very disappointed with over all £17,000 trip of a lifetime with 1st 2 hotels Banff & Jasper not high quality and then RockY Mountaineer 2nd day cancel due to Fire which we understand but what was not acceptable for the very poor contingency plan 5 hrs in mini- bus with 2x10 stops & snacks would not purchase ourselves,
day one 5 star service to no stars on 2nd day very disappointed

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing trip…

Amazing trip- chose own destinations and some excursions and then left rest to suggest full trip. All the organisation worked great with amazing scenery, great hotels and fantastic memories.

18 July 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Sarah for your 5 star review. We are delighted to hear you had an amazing time in Canada.

Best, Abigail

Rated 5 out of 5 stars

A brilliant trip with the bonus of…

A brilliant trip with the bonus of excellent weather! Gorgeous scenery and lighthouses galore!
A couple of hotels were very comfortable but in totally the wrong location!

16 July 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for taking your time to leave your 5 star review. We are delighted to hear you had a fantastic time exploring Canada's lighthouses.

Best, Abigail

Rated 5 out of 5 stars

Come on you Blue Jays

We had a brilliant time in Canada and could not fault the organisation
From the flights to the trains to the hotels all were first class.
We would highly recommended you to anyone else wishing to travel to Canada

16 June 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Philip for your 5 star review. We are delighted to hear you had a fantastic time in Canada and thank you for recommending us to others.

All the best, Abigail

Rated 5 out of 5 stars

Everything that you said would…

Everything that you said would happen,did and on time too.

16 June 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Christopher for your 5 star review. We are delighted to hear everything went as planned on your Canada holiday.

Best, Abigail

Rated 5 out of 5 stars

Holiday of a lifetime

For the first time ever my wife and I decided to use a tour operator to plan our latest holiday and we chose My Canada Trips. Having just returned from almost three weeks away we would like to express our sincere gratitude for what was the best holiday experience of our lives. The country is simply breathtaking however we cannot fault the locations, hotels and experiences which were arranged by My Canada Trips. They planned the entire trip around our desire to travel on the Rocky Mountaineer and stay at the Chateau Lake Louise but every aspects including transfers were perfect and want to take this opportunity to thank the entire team for a truly wonderful holiday. We are looking forward to returning in 2029/30

9 June 2026
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you David for taking your time to leave your 5 star review. We are over the moon to hear you had the trip of a lifetime in Canada on your itinerary put together by Gavin.

I will be sure to pass on your kind words and we look forward to planning your next trip in 2029/30.

All the best, Abigail

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look