My Business Number Reviews 4

Really easy, cost effective service and the support team are extremely helpful and efficient

Excellent service received from live chat support - I couldn't resolve the issue so they remotely accessed my pc/telephone handset. When it couldn't be resolved they escalated it to 'level 2' support. By the time I came in to the office the next morning it was all working perfectly. Can't fault the service.

I cannot recommend My Business Number highly enough. From the very first interaction, everything was seamless, professional, and reassuring. The setup process was quick and straightforward, with clear communication at every step.

What impressed me most was the level of customer care. The team went above and beyond to answer my questions promptly and in plain English. I felt valued, not just like another customer.

My Business Number has made managing my business communication so much easier, and I genuinely trust them to deliver. Reliable, efficient, and friendly – exactly what every business needs.

If you’re considering them, don’t hesitate. This is a company that truly deserves five stars.

I've been using this company for about two years and was initially very happy with the platform. It offers an easy way to create IVR systems, forwarding groups, timing schedules, and voicemail setups, with reliable service and good call quality.

However, there are two key issues that led me to give this company a 2-star rating:

Billing Transparency: The billing system is unclear. I need to maintain a top-up balance to use the service, but there's no way to view a detailed history of charges or costs directly. Whenever I have a billing question, I have to contact support, open a ticket, and wait 24-48 business hours to receive a response with the necessary details. This process is inconvenient and time-consuming.

"Unlimited" Minutes Policy: The company offers an "unlimited minutes" plan for outgoing VoIP calls, which I recently signed up for. However, after reaching 1,500 minutes, I received a notification stating that the fair use policy caps "unlimited" usage at 1,500 minutes. This limitation is misleading and doesn't align with the expectation of truly unlimited service.

I hope the company addresses these two issues. If they improve billing transparency and redefine their "unlimited" plan to reflect customer expectations, I’d gladly revise my rating to 5 stars