MyBudget Reviews 

1,578
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding approach, making interactions pleasant and supportive. Many people highlight the service's ability to alleviate financial stress, consolidate debts, and teach better money habits, leading to improved financial well-being and peace of mind. Reviewers frequently report receiving 100% service, appreciating the team's dedication to finding effective solutions and customising plans to achieve financial goals. The overall value for money is often seen as excellent, with many feeling the service is worth the investment due to significant savings and a clear path to financial stability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as amazing, high quality, and five-star.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the kindness, helpfulness,... See more

Value for money

Customers consistently note positive experiences with value for money, often describing the service as "money... See more

Price

Consumers find price to be ambiguous, with some expressing concerns about fees being too high or slightly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MyBudget is the best thing I have done for myself in years! The transition was slightly uncomfortable for a little while, but with supportive and very helpful phone calls with Jon and Cass i made the... See more

Company replied

Rated 5 out of 5 stars

Jon Absolutely amazing how he has helped achieve my inquiries and rectify my questions very helpful and given me reassuring that everything is all running correctly thanks feel so much in peace an... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank MyBudget enough. They completely turned my financial situation around. Before I joined, I was constantly stressed about money and didn’t know how I was ever going to get on... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied


Company details

  1. #12 of 19 best companies in Financial Consultant
  2. #3 of 13 best companies in Alternative Financial Service
  3. #1 of 1 best companies in Insolvency Service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,578)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If it wasn’t for My Budget I’m not sure…

If it wasn’t for My Budget I’m not sure where would be financially, they have been amazing. The customer service people are so kind, helpful and understanding.

4 November 2025
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Neola!

It has made our day to know how much we have been able to support you and your finances.

Our team will be so happy to hear your kind words; being helpful, kind, and understanding is exactly what we strive for.

We’re glad to be on this journey with you!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Great company to help you organise your money

This company is great to help you organise your bills and payments. If you have a debt then they will help you pay it off by organising your money and even help you save when you couldn’t see it was possible before. They do charge you a weekly amount but it’s worth it.

5 December 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your wonderful feedback!

We’re really glad to hear that our support has helped you get organised, stay on top of bills, and work towards paying off debt.

It’s amazing to know you’re now able to save as well. That’s exactly the kind of progress we love to see!

Keep up the great work! We are here every step of the way.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Helped get my life back in order the…

Helped get my life back in order the app is brilliant and if I ever call up the staff are awesome helpful and know there job.
I highly recommend MyBudget

4 November 2025
MyBudget logo

Reply from MyBudget

Thank you so much for sharing your experience!

This has made our day! We’re so happy to hear that we have helped you get your life back on track. It’s great to know our team and the app have been so helpful along the way.

Cannot wait to see what else you can achieve with us by your side!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

It has been a worthwhile decision to…

It has been a worthwhile decision to join. Ive had my little mishaps but im getting the idea of it thanks to my parents

4 November 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your honest feedback, Matthew!

We’re so pleased to hear that joining has been worthwhile for you. It’s fantastic to see that, despite the little hiccups, you’ve pushed through and are really getting the hang of it.

Keep going — you’re doing an amazing job.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

To be worry free.

Having not to worry any more. I know my bills are paid on time every month.

4 November 2025
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Reply from MyBudget

Thank you for sharing, Sandra!

This is exactly what we love to hear! Knowing your bills are taken care of and being able to feel worry-free is why we do what we do. We're glad we can help give you that peace of mind!

Keep up the amazing work. We are here every step of the way.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Absolutely amazing service.

Absolutely amazing service.
My Budget has helped me so much to budget, save and monitor my expenses.
Best thing I have ever done was join mybudget. Wish I joined years ago

4 November 2025
MyBudget logo

Reply from MyBudget

Thank you so much for your amazing feedback, Carla!

We’re thrilled to hear how much MyBudget has helped you budget, save, and stay on top of your expenses.

It’s wonderful to know joining us has made such a positive difference! We cannot wait to see what else you can achieve.

Thanks again for sharing your experience.

Kind regards,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

So easy to get life organised

So easy to get life organised - very helpful staff

4 November 2025
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Reply from MyBudget

Thank you for this lovely feedback, Stella!

We’re so pleased to hear we’ve been able to help you get everything organised. Our team works hard to support our clients, so it’s wonderful to know that’s been your experience.

Keep up the great work, you’re doing amazing!

Thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

MyBudget got us out of being week to…

MyBudget got us out of being week to week, making life significantly less stressful. We’ve now been able to create savings, while being on a single wage with 2 kids under 4.

4 November 2025
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Reply from MyBudget

Thank you so much for sharing, Jake!

We’re thrilled to hear that MyBudget has helped ease your stress and support your family, especially on a single income with little ones.

Creating savings in that situation is an amazing achievement, and you should be really proud.

We’re grateful to be part of your journey and here for you every step of the way!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always wonderful people you speak…

Always wonderful people you speak to,very respectful and you can have a laugh with,like I did today…

2 December 2025
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Reply from MyBudget

Thank you so much for sharing this!

We love hearing that our team made you feel comfortable, respected, and even brought a bit of laughter to your day.

We’re always here to help and brighten your day whenever we can!

Kind regards,
Maddy and the MyBudget Team

Rated 1 out of 5 stars

Misleading misinformation in review by someone who was staff member

I don’t think it is right that my budget give us misinformation because they used staff to make reviews and then say they are clients. I was thinking about contacting them and saw a great review on face-book from someone who said they are a client and then when I tried to get it back I saw the same person is actually a staff member from another picture.even when I complained they still have not changed this. I have reported this to the accc because they should need to tell us in the video they are staff even when they are a customer because this is misinformation and not a genuine review from someone who doesn’t work for them.

25 November 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Hi Peter,

Thank you very much for reaching out to us and for taking the time to share your concerns regarding the authenticity of the client reviews we publish.

We understand why you might question this, and we appreciate the opportunity to provide clarification.

As we previously discussed, we want to assure you that all the reviews and testimonials shared on our platforms, whether on our website or social media, are genuine and verified feedback from real, past or present MyBudget clients.

Many of our staff members began as clients themselves, and some of them choose to share feedback based on their real experiences with the service.

When clients later become staff, it can be valuable because they have firsthand, honest insight into the support they received before joining the team.

Their initial client experience gives them an authentic perspective that greatly enriches our team's understanding and ability to serve our current clients.

We would like the chance to discuss this further.

If you are comfortable, please do not hesitate to provide your preferred contact details, or feel free to reach out to us directly via phone or email on feedback@mybudget.com.au so we can address your concerns.

Kind regards, The MyBudget Team

Rated 5 out of 5 stars

After going through a bad week

After going through a bad week, I had a most amazing woman by the name of Cara call and reach out to me as she could see from the last conversation I had with my budget I wasn't doing to well. Cara just didn't see me as a number, but as a person. I'm forever grateful for how she treated me and really listened to me. She wasn't calling to offer any real services but just to really check in on me. Cara you really made my week and made me feel loved and appreciated 🙏 as a man, I'm not much of a cryer, someone must of chopped onions 😂 mybudget really do go out of their way to help their clients. I'm so grateful for the conversation, thank you!!! PS to any manager that see this, Cara definitely deserves a promotion or a pay rise. That conversation will stay with me and will keep me as a loyal customer to mybudget. God bless♥️✝️

27 November 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Wow, what a beautiful story! Thank you so much for sharing, Jermaine.

We are so pleased you had the chance to experience the care and support Cara has to offer. She truly embodies our values in everything she does, and we’re proud to have her on our team.

We’re so grateful for your kind words, and we’ll always be here to support you on your financial journey.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I have been with MyBudget for about 6…

I have been with MyBudget for about 6 years and is hands down the best way to handle my money. If it wasn’t for MyBudget I would still be renting and not in my own home.

23 October 2025
MyBudget logo

Reply from MyBudget

Wow, thanks so much for this feedback!

We are so pleased to hear that being us has been such a crucial part of managing your finances; that is exactly what we are here for!

Being with us for 6 years and owning your own home are such amazing milestones.

You are doing great. We look forward to seeing what else you can achieve.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

It really helped me out with what I can…

It really helped me out with what I can do with my money like saving because I’m really glad to be saving up instead of spending more money but I’m so grateful for what MyBudget is doing for me thank you very much I really appreciate it.

23 November 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this with us, Miley!

We’re truly delighted to hear how empowered you feel with your money and that saving has become such a positive part of your journey.

It’s wonderful to know you’re feeling more in control and confident, and we’re grateful to be able to support you along the way.

We appreciate you just as much. Keep up the great work!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Great people to work with and calming…

Great people to work with and calming on my nerves.

21 October 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your feedback, John!

It’s wonderful to hear that we’ve been able to create a sense of ease for you and that our support has made managing your finances feel clearer and more achievable.

We can’t wait to continue supporting you on your journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I was able to see a brack done.of my…

I was able to see a brack done.of my bills and payments look forward whith out counting each week our month with out knowing were or when I needed mone6 set aside just look at schedules on the app and I could see when and were my money coming in and out and seeing my savings and surplus thank you

23 October 2025
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this!

We’re delighted to hear that you’ve found it helpful to see everything clearly laid out, from your bills and payments to your savings and surplus.

It is amazing to hear that you feel more in control and confident with your money. That is exactly why we do what we do.

Keep up the great work. We look forward to seeing where this journey takes you.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Since joining Mybudget we have managed…

Since joining Mybudget we have managed to get all our bills paid on time and actually see savings which whenever we need we can either send a message or just give a phone call and speak to one of the friendly team members which are always so helpful and will always walk you through your finances to make sure your still on track

21 October 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your story, Deborah!

We’re thrilled to hear that we have helped you stay on top of your bills and start building savings! This is exactly why we do what we do!

It’s wonderful to know that each time you reach out, our team has been able to guide and provide the support you deserve.

Keep up the amazing work! We are always here to help.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

John was so helpful and an amazing person

John was so helpful, I’m over the moon with everything he has done to help me today, the attention the the budget and to my needs was amazing I am so thankful for all his help

18 November 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you for your kind words, Emily!

We’re so glad you had the chance to experience Jon’s skill and care firsthand. He truly is one of our shining stars, and we feel very fortunate to have him on our team supporting our clients.

We’re always here for you and look forward to supporting you throughout your journey.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars
MyBudget logo

Reply from MyBudget

Thank you for taking the time to share this, Nathan!

It is wonderful to know that we have consistently supported you along your financial journey.

Keep up the great work!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I've been a member of MyBudget for 12+…

I've been a member of MyBudget for 12+ years now, initially it was to help with my debt situation, after a marriage breakdown. I kept with MyBudget because it's made life a lot easier with bills management and allows me to focus on other life topics.

19 October 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your story and for being with us for over 12 years, Joe! What an amazing milestone!

We’re glad that we could support you through challenging times and continue to make day-to-day life a little easier.

It is stories like yours that remind us why we do what we do.

We can’t wait to keep supporting you on this journey.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

💯 recommend my budget

The team at My Budget are friendly and supportive, they made the whole process of setting up my budget seamless and alleviated all of my fears. They were understanding and non judgmental. I would highly recommend my budget to anyone.

2 October 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your amazing feedback, Elizabeth!

It is wonderful to hear that your experience with us has been smooth and supportive from the start. Our team always strives to make the process easy and judgment-free, so it means a lot to know you felt understood and reassured.

We truly appreciate your recommendation and are grateful to be part of your financial journey.

Warmly,
Maddy and the MyBudget Team

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