brightwheel Reviews 304

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Telemarketing nonsense. They found my daycares number via public records since its a licensed daycare in Canada. They used that number to proactively call me and try to offer me services. So i go t... See more

Rated 1 out of 5 stars

I wanted to deactivate my account and I was ghosted in chat. The moment I mentioned that had to cancel service I was left to figure out how I would be contacted- googling the internet for answers! Poo... See more

Rated 4 out of 5 stars

Start up has had some problems, maybe provide more couching on what to do when you have problems with parents being able to get into their child’s account. Some parents, family, pick ups, would get in... See more

Rated 1 out of 5 stars

As an educator, this software is time consuming and very clunky. In order to create one row of a lesson plan it takes no less than 16 clicks - for one row! Keep in mind that one row includes ONLY Circ... See more

Company details

  1. Software Company

Written by the company

Easy-to-use preschool & child care management software. Manage classrooms, observe students, collect tuition, communicate with families - all from one app!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bright Wheel is a great program for larger staffed preschools.

Bright Wheel could be a great program for Preschools like ours ( we are a 1 room preschool with 2 staff people).
My only draw back is that we are located in Arizona (Mountain Time Zone) and our support staff for Bright Wheel is already done for the day (East Coast Time zone) when we can finally find the time after teaching to do the backroom jobs of billing, write lessons and setup our lesson planning for the next week..
The self-help service is okay, but when you need live support it is not there for those who teach and operate the admin side too.
If I would have known that the support end was not there from Bright Wheel for us "western side of the U.S. users", I would have left our program operate on the "done on paper" program as to have the hassle of my support coach being in New York when I need an answer to why I can't edit billing or having to watch a video again and again.
We may not renew our subscription next year, Bright Wheel is over-priced for what we get.

10 September 2019
Unprompted review
Rated 5 out of 5 stars

I love Brightwheel

I love Brightwheel. I use it as a teacher and as a parent. It’s nice to be able to look up information quickly on a student and it’s wonderful to send messages back and forth.

9 September 2019
Unprompted review
Rated 4 out of 5 stars

Parents are more engaged using Brightwheel

We use Brightwheel to assist with parent communication for our 3 campuses that serve roughly 300+ families. It makes communication easy and we've had so much positive feedback from parents. They love ti so much more than our previous paper communication that went home every day.
We find that parents are more engaged using Brightwheel.

9 September 2019
Unprompted review
Rated 5 out of 5 stars

Brightwheel has helped us become a…

Brightwheel has helped us become a better center! With great time-saving features, we have been able to be more efficient and at the same time, connect with the parents in real-time. We absolutely love it!

9 September 2019
Unprompted review
Rated 5 out of 5 stars

We are not your typical childcare…

We are not your typical childcare facility. We have several different funding sources attached to some of the children in our program and several different reporting items needed for the funding sources. We've had to reach out to the folks at Brightwheel in regards to the different reports we need and they have been very quick to respond every time to help meet our needs.

9 September 2019
Unprompted review
Rated 3 out of 5 stars

I like it ok

I like it ok. I think there are a lot of features my facility is not using and if properly trained we could utilized the product better.

9 September 2019
Unprompted review
Rated 5 out of 5 stars

Brightwheel

I wasn't sure how I would like using an app to communicate with my parents, but I actually do. It is very easy to navigate and I am finding it is easier to get parents to respond to a message than a hand written note. Sad to say but true. Overall it is a nice addition to my classroom.
Thank you

8 September 2019
Unprompted review
Rated 4 out of 5 stars

Title

Easy to use and helps parents see whats going on with their Child throughout the day.

7 September 2019
Unprompted review
Rated 5 out of 5 stars

Free

Free
What better do you want?
Great way to communicate with student families

7 September 2019
Unprompted review
Rated 5 out of 5 stars

As a early childhood educator I love…

As a early childhood educator I love being able to contact parents through the messaging feature. I also like that I am a le to share photos and videos of activities in the classroom.

6 September 2019
Unprompted review
Rated 5 out of 5 stars

Cuts down on paperwork!

Very easy to use and it cuts down on paperwork which is amazing! Awesome way to keep parents updated through the day so you don't have to worry about forgetting to mention something!

6 September 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look