My Baggage Reviews 24,625

Pickup was rural and there was zero communication about rural pickups not being an. The day after the pickup date we revived a call that the bag needed to be taken to a pickup location by a certain time that day which was very stressful. I have had bags dropped off at this same address with no issues, and my baggage never said anything in the booking process about pickups from that address not being possible. On top of this I had to pay a fuel surcharge, so including the time and cost of getting the bag to the pickup location I don’t feel I got my moneys worth and generally feel let down and frustrated.

Great, amazing, simple to use system. Highly recommend

Simple, easy to use

Amazing service from start to finish. The whole process was incredibly easy to follow, with clear instructions every step of the way. My suitcase was delivered from the UK to Australia in just 9 days, which exceeded my expectations.

The only issue I experienced was with the final delivery by FedEx in Australia. The suitcase was left outside my property without anyone ringing the doorbell or notifying me that it had been delivered.

Aside from that, the service was excellent and I’d definitely use it again.

Avoid this service unless you enjoy being ignored, overcharged, and left to figure everything out yourself.

This company is essentially just a FedEx reseller with zero value added - and I mean zero. They sent incorrect customs forms for my departure country, and when I reached out to ask what was happening, they never responded. Five days later, still nothing. Complete radio silence.

I then discovered I'd been charged for customs, but because they apparently have no actual communication with FedEx, I had to create my own FedEx account just to find out why. I'm the customer - why am I doing their customer service job for them?

On top of all that, they won't even ship items that airlines routinely accept as checked baggage. So you're paying a premium for fewer options, more delays, more stress, and zero support.

Lesson learned the hard way: take a checked bag and have it couriered from the airport on arrival. It costs roughly the same once you factor in the hidden customs charges, but you'll actually know what's going on at every step.

Save yourself the headache. This service offers nothing that justifies its price or its existence. I'll have to report back about delivery as FedEx is currently holding my bags hostage one day after they were supposed to be delivered due to "disbursement fees" where payment takes up to an hour to process lol

Extremely disappointing experience.

I booked and paid approximately $350 for a luggage collection service that never happened.

My friend stayed home all day specifically to hand over the luggage and was available from 8:00 AM onwards. By 2:00 PM, nobody had arrived, so I called customer service and was assured the driver would definitely be there by 6:00 PM.

When nobody showed up by 6:30 PM, I called again. After waiting for a promised callback that never came, I contacted the company once more and was then told that the driver had supposedly attempted collection at 9:00 AM.

This explanation simply doesn’t add up. If a collection attempt was genuinely made at 9:00 AM, then it was not made properly, as someone was home and available. More importantly, if the collection had already failed at 9:00 AM, why was I told at 2:00 PM that the driver would still be arriving later that day?

The entire experience was marked by poor communication, contradictory information, and a complete failure to deliver the service that was paid for.

Mistakes happen, but what is most frustrating is the lack of transparency and the amount of time wasted trying to get accurate information. After this experience, I will be using a different and more reliable provider in the future.

I have been told a refund will be issued and am currently awaiting confirmation.

I paid 576.99 to ship 4 suitcases from London to Florida back in December 2025. These suitcases contained only personal items. While the price looked high, I was still okay with it given the freedom this gave both my wife and me to travel light for the rest of our trip in Europe. But, I recently received an invoice from Fedex for $181.62 for brokerage fees and duty taxes. I believe the company was not upfront with these charges as they only had a small fine print about some vague custom fees. I will never use them again. Beware of this deception!!

Great service! Highly recommended!

Everything went well. Really easy and fast. From the U.S to France in 4 days.

I recently used My Baggage to ship some boxes from Spain to Austria.

Overall, my experience was mixed. The customer service team was excellent throughout the process (would like to highlight Evan in particular); responsive, helpful, and very solutions-oriented.

Unfortunately, the actual collection and delivery process was a bit of a mess. The scheduled collection was missed because the local Spanish DHL branch claimed they did not collect on the day I had booked (a Tuesday as well, of all days), despite that date being available during the booking process. Delivery was also problematic, with the boxes arriving later than the estimated delivery date.

As I was no longer able to receive the shipment at the original address, I had to arrange for the boxes to be redirected, which caused further delays. Of the four boxes, only three arrived on the revised delivery date. The fourth box spent over a week being erroneously sent between different DHL warehouses before finally being delivered.

The boxes themselves arrived quite battered and worn. Thankfully, none of the contents were damaged, but the packaging was certainly worse for wear by the time it arrived, and I don't think they would have made it through another round of delays.

My Baggage's customer service deserves credit for handling the situation professionally, but the local carriers involved in collection and delivery made the overall experience far more stressful than it needed to be. I would consider using the service again because of the support I received, but I would allow extra time and would not rely on the quoted collection and delivery dates.

Easy to arrange return of my luggage I left by accident in Croatia. Was kept up to date with it's journey back to UK and me

So what is the point in offering a collection date and then not bother turning up or contacting me to advise why they collection didnt happen? Booked to collect on a Friday and now Monday and still no pickup!! Not very impressed

Good service worked as was described, bag was waiting for us.

The whole situation was very easy. However the cost was a bit more than expected and subsequent google revealed that it may have been cheaper to pre purchase excess baggage with the airline.

Another thing was duty on the country's end which was not much but again unexpected.

Great service, door to door, everything went smoothly. I will use it again.

Excellent service as ever - bags picked up in St Andrews one morning and delivered to London the next day.

Everything went smoothly and was delivered as expected.

Very happy with the service.
Bag collected on Friday pm (Bank holiday weekend)and delivered Tuesday.

Great service... Everything on time... Would use again!

My baggage is simple to use.
Their website and videos give clear and concise instructions and their tracking system shows you where your luggage is at any time.
Door to door delivery takes the stress of accommodating extra luggage.
Simply the best system on the market today.