Very happy with the goods I purchase from MyOrigines. I make an order every month or two and the goods are dispatched quickly, arrive quite quickly and everything is packed perfectly. I would recommen... See more
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Last week I bought Valentino Extradose, it’s so beautiful. Great price, fast & free delivery (if you order £75 or above) authentic website, what else can I say! Love all about my-origin, will order mo... See more
Excellent communication all the way concerning delivery, this is a positive for customers. Fast postage which outdone other reputable companies. Purchased items well wrapped for protection from loss.... See more
If you are someone who wants your items immediately then this is not for you. However if you are prepared to wait 1-2 weeks for delivery then you can get excellent products and prices from here. Perso... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
188K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best black hair product ever
7 June 2026
Easy to order and quick delivery of…
Easy to order and quick delivery of item, and the price was exceptional by far the cheapest than the any other dealer.
7 June 2026
Great price for my item.
Great price for my item.
Very quickly processed order and prompt delivery.
Nicely packaged and included a free sample of a different product. I would definitely use again.
3 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sold a sunscreen spray bottle that…
Sold a sunscreen spray bottle that doesn't work, wanted a replacement before my holidays but they asked me to return the product, couldn't be bothered wasting time. Next time, make sure the product you sell function or you get it well to the customer instead of wasting their time and money !
1 June 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the sunscreen spray you received was not functioning properly and understand your disappointment, especially as you were hoping to use it before your holiday.
To ensure the quality of the products we sell and to determine whether a product is defective, our procedure requires the return of the item for inspection by our Quality Department. While we understand that this process may be inconvenient, it allows us to handle claims fairly and provide an appropriate solution once the product has been examined.
If you would like us to review your case further, please do not hesitate to contact our Customer Service team at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website for quick assistance.
We apologize for the inconvenience caused and thank you for your understanding.
Kind regards,
The MyOrigines Team
Excellent service
First time using MyOrigines and it wont be my last, fast delivery service to the UK, every step of the way I had email updates as to where my parcel was. Excellent service and excellent prices
7 June 2026
Great brands at very good prices, easy to use online shopping
Easy to order the products I wanted that I would usually buy from Boots Chemist in the high street, but your prices couldn't be beaten, goods arrived quickly and were very well packed. I order cosmetics from you at Christmas for presents, and I would definitely shop with you again and highly recommend that people try you out
7 June 2026
I have not received my order
I have not received my order. I have been waiting for almost two weeks. I placed the order on June 2nd, as far as I remember. The app showed that my order would arrive on June 5th or 6th, but today is June 14th and I still have not received it. I have neither received a refund nor the order itself. I do not recommend this company.
5 June 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry to hear about the delay in receiving your order and understand your disappointment. Following our investigations, our Customer Service team has contacted you and provided all the necessary information to help you recover your parcel from the carrier.
We invite you to check the messages sent by our team, including your spam or junk mail folder if necessary. Should you need any further assistance, please do not hesitate to contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website for quick support.
We apologize for the inconvenience caused and remain at your disposal.
Kind regards,
The MyOrigines Team
Great company
I was able to buy this product which seems to be only available in mainland Europe now. Good price and great delivery. Excellent communication throughout.
5 June 2026
My delivery arrived safely and was well…
My delivery arrived safely and was well packaged. Thank you
3 June 2026
Very good price
Very good price, good communication from the outset, and item delivered quickly despite being from abroad.
2 June 2026
Micellar Water.
My order arrived, but with only 3 bottles whereas I'd ordered 4. I also noticed that the cardboard box was wet, and it had been placed in a clear plastic bag with a tag. Unfortunately I didn't think to take a photo of it at the time and I do not know if the problem is yours or the delivery. I'd be grateful if you could look into this matter for me please.
Many thanks,
Lorraine Kerr.
2 June 2026
Reply from MyOrigines
Hello Lorraine,
Thank you for your message. We are sorry to hear that your order arrived incomplete and that the parcel appeared to be damaged.
Our Customer Service has contacted you by email in order to review and process your claim. Please feel free to reply directly with any information requested so that our team can assist you as quickly as possible.
You can also contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). Our virtual assistant on our website is also available to help you.
Kind regards,
The MyOrigines Team
quick and easy
2 June 2026
Been using biotherm since I discovered…
Been using biotherm since I discovered it in Germany.
It could be bought in the UK, but now I get it from orgins takes a little longer but price is good and the product is excellent
28 May 2026
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