My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Very bad after sale seevice I honestly do not recommend this shoping site. I have ordered the SkinCeuticals CE FERULIC for 150€ and it came broken with the liquid all over the package. I have instan... See more
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Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service and speedy delivery.
21 May 2026
Very quick delivery nothing broken
12 May 2026
Reliable and affordable site :)
20 May 2026
Amazing prices amazing products
Amazing prices amazing products . Will definitely buy again .
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I never got sent free samples as prommised
I never got the free samples and wad told i cannot send them out
19 May 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you did not receive the free samples you were expecting. Please note that samples are offered subject to availability and depend on the stock provided to us by participating brands. Unfortunately, once an order has been shipped, we are unable to send samples separately.
We understand your disappointment and appreciate your understanding regarding this policy.
If you have any questions, please do not hesitate to contact our Customer Service team at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use our virtual assistant available on our website for assistance.
Kind regards,
MyOrigines Team
Love shopping with My Origins
Love shopping with My Origins
They always have the best price and although a week usually I need to wait, still worth it, so yeah, definitely I can recommend them.
19 May 2026
A fantastic buying experience
A fantastic buying experience, original item at a price that's hard to beat and a super quick delivery. I'd highly recommend this seller.
19 May 2026
The purchase was smooth and the product…
The purchase was smooth and the product arrived as advertised. Delivery was quick and no problems involved.
19 May 2026
recent order
always easy to order
kept updated about progress.
beautifully packaged.
prompt delivery.
Thankyou everyone!
merci beaucoup
18 May 2026
Excellent company
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packaging! Highly recommend this website because the MyOrigines Team actually care about their customers. Thank you for the lovely choice of products at affordable prices.
17 November 2025
Onestly you can feel the difference…
Onestly you can feel the difference from the start I recommended 100%
18 May 2026
Very bad after sale seevice I honestly…
Very bad after sale seevice I honestly do not recommend this shoping site. I have ordered the SkinCeuticals CE FERULIC for 150€ and it came broken with the liquid all over the package.
I have instantly contacted the client service on the 19th of May and sent them a mail with pics of the damaged product. No response… I later on called back 3 times asking them for an urgent solution because I was travelling for my summer vacation and each time their answer was we will treat your case urgently… I also sent them a 2nd email and still until now no answer no solution no refund. Don’t fall for their competitive prices it’s a trap and the after sale is unavailable. I lost 150€ in an unusable product.
19 May 2026
Unprompted review
Reply from MyOrigines
Hello,
We are very sorry to read about your experience and fully understand your frustration regarding the condition in which your SkinCeuticals CE Ferulic product was received, as well as the delay in the handling of your request.
This situation does not reflect the level of service we aim to provide to our customers. We sincerely apologize for the inconvenience caused, especially considering the urgency of your situation before your vacation.
In order for our Customer Service team to review your case again and provide a suitable solution as quickly as possible, we invite you to contact us directly and provide your order number via:
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
You may also use the virtual assistant available on our website, which can help guide you with your request.
We truly regret this experience and hope to regain your trust.
Kind regards,
The MyOrigines Team
I ordered Hugo boss the scent intense…
I ordered Hugo boss the scent intense for her and received Hugo boss the scent intense for him. I sent photos of what I received and was told it was in fact correct. The weblink on the response shows the correct product, not what I received.
17 May 2026
Reply from MyOrigines
Hello,
Thank you for your feedback. We are sorry to learn about the confusion regarding the product you received.
After reviewing the elements and photos transmitted to our team, we confirm that the product received corresponds to the reference validated during your order. However, we understand your disappointment, especially if the product received differs from the item you expected based on the product page.
Please do not hesitate to contact our Customer Service team so that we may review your request again in detail and assist you with a suitable solution:
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
You can also use the virtual assistant available on our website, which may help answer your questions quickly.
We sincerely apologize for the inconvenience caused and thank you for your understanding.
The MyOrigines Team
The best ♥️♥️♥️
17 May 2026
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