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Company details
Written by the company
Mutsaers® is al meer dan 55 jaar een trouw familiebedrijf waar elke dag met veel wordt passie gewerkt aan het maken van mooie lederwaren. Vanuit onze trouwe werkplaats in Kaatsheuvel maken wij handgemaakte tassen en accessoires. Onze vaste leerlooierij in Italië voorziet ons van het beste en mooiste leer. Het leer is gelooid met plantaardige extracten en wordt vakkundig afgewerkt met natuurlijke oliën. De kwaliteit van het leer zorgen ervoor dat jij met veel trots, passie en beleving de artikelen van Mutsaers bij je kunt dragen. Mutsaers® staat voor vakmanschap. Daarom staat kwaliteit bij ons hoog in het vandaal. Ook vinden wij persoonlijkheid erg belangrijk. Bij ons kunt u altijd terecht met vragen, advies of persoonlijke wensen voor uw tas. Doordat wij onze eigen fabriek in Nederland hebben kunnen wij alles naar uw wens produceren.
Contact info
Netherlands
- mutsaers.nl
Ordered a nice and expensive bag that…
Ordered a nice and expensive bag that was never delivered to me. Nobody answers to mails, messages, calls, chats, etc. No way to know what is going on...
14 November 2023
Unprompted review
Happy Customer
The products are first rate and delivery was speedy. Very happy with my purchase.
27 July 2023
Very sad about the family Mutsaers company
Unfortunately I got a wrong product delivered and of course I contacted the Mutsaers family but they do not response in any way.
After sending four messages plus phoning they still haven't reacted.
I was so happy with my order but so unhappy after it got delivered and even more unhappy now since I keep getting mails with offers and a request to review the orders I placed.
24 July 2023
Gorgeous Handbag
This is my second handbag I have purchased from Mutsaers. It is a gift for my daughter and it’s just as beautiful as my handbag. The craftsmanship is well done and solid.
Great communication. It took a little while to get the bag due to customs but worth the wait.
5 June 2023
I got sent a wrong bag and then never…
I got sent a wrong bag and then never ever recieved the right one! I sent back the wrong one right away, and It's been almost a month since I purchase...no one give me a date or explaination, the right one never been sent..its a joke! Please either send the bag or return my money
27 October 2022
Reply from Mutsaers.nl
Hi Vivian Tu, We indeed experience some big challenges with our customer support. The issue is now solved. Thanks for your patience. We now have a new responsabel for our customer support
No Customer service
Extremely slow response. Not customer focused. Due to it, instead of exchanging the product I bought and after several attempts over the phone (never answered and straight to a recorded message) and un-replied emails, simply returned the case.
2 August 2022
Reply from Mutsaers.nl
Dear Joao,
Thank you for writing a review. I have searched for your emails, but cannot find anything anywhere. Therefore, I suspect you contacted the wrong email address. I'm going to email you to make sure everything is in order.
With kind regards,
Arnaud from Mutsaers
The prettiest and most frustrating bag I own
I really want to be a fan of this brand, and I LOVE the LOOK of their bags! However 1) there is zero customer service, and 2) there are serious quality issues.
I've got the city bag it black. Love the look and general functionality, however even after one week it had started falling apart at the glued top seams, and the locking mechanism. I am constantly struggling with the lock not opening up, which is extremely frustrating and awkward. At least it's theft-proof that way. There is no spare keys or option to buy one. The original cross-body strap was extremely long and barely adjustable, I had to sort that out myself.
The back pocket is where I keep my phone/passport and other quick-access items. The pocket is closed with big rough zipper teeth that has cut my skin open on multiple occasions when I slide my hand in.
And lastly there is almost no way to contact the brand for information, help, care instructions, feedback or shipment tracking. Whatsapp is the only way I've found they somewhat acknowledge your inquires.
11 March 2022
Reply from Mutsaers.nl
Dear Martha,
Thank you for writing a review. It is sad to hear that you had a negative experience with us. I don't think it's pleasant either when expectations are high and then they are not as you had hoped. In the review you indicate that you experienced some quality problems with your bag. I will therefore contact you soon to investigate this problem a bit further. I hope I can make you happy with Mutsaers after all!
With kind regards,
Arnaud from Mutsaers
Goede communicatie over besteld product…
Goede communicatie over besteld product .
nette levering . Heel tevreden
23 February 2022
Reply from Mutsaers.nl
Beste Marianne,
Bedankt voor uw beoordeling. Ik ben blij te horen dat u tevreden bent en dat de communicatie in orde was.
Met vriendelijke groet,
Arnaud van Mutsaers
The item arrived in good condition as…
The item arrived in good condition as described by the seller. It arrived over a week later than expected probably due to being ordered near to Christmas. The seller was a little slow to respond to my query about the delay but the item arrived in the meantime. The Nederland Post service tracking system didn't have any information on the whereabouts of the item for a long time. Then the data appeared just before the delivery. Hence 4 rather than 5 stars. Would still be happy to use them again though.
16 February 2022
Reply from Mutsaers.nl
Dear Dave,
Thank you for writing your review. We are sorry to hear that the order was delivered too late. Of course this is something that is not intended but given the rush at PostNL in December it is explainable. Enjoy your order!
With kind regards,
Arnaud from Mutsaers
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