Royal RepubliQ Reviews 31

I returned a pair of boots 4 months ago, and ordered a belt. No belt received, and I am still waiting for my reimbursement for the boots. It took a month for customer service to reply, then they said they would process my claim, and now they are ghosting me.

I prepaid for order #110330 in August 2025. Today, in April 2026, after more than seven (7) months of continuous correspondence, Royal RepubliQ (Aims of Life) has proven entirely incapable of resolving a fundamental commercial issue: I have NEVER received the product, and I have NOT received a full refund.

The management of this case is a textbook example of corporate inconsistency:

- Package Loss & Re-shipment Agreement (December 2025): After acknowledging the loss of the original shipment, the company agreed to an immediate re-shipment to the alternative address I provided.This never happened.

- Continuous Failures (January - February 2026): Zero progress followed. My inquiries were met with the same vague promises of "prioritization" and "immediate settlement," which proved to be false.

- Final Demand & Excuse (March 2026): Having exhausted my patience, I demanded an IMMEDIATE AND FULL REFUND. The company responded that the delay was due to an "irregularity in the transaction settlement" with their third-party payment provider. An internal procedural failure has effectively held my funds hostage for over 7 months.

- Current Status (April 2026): Despite multiple ultimatums, my payment has NOT been refunded.

Conclusion: This constitutes a breach of agreement and a total disregard for customer rights.

I strongly advise prospective customers to exercise extreme caution.

I placed two separate orders with Royal RepubliQ.
• First order: 2 pairs of shoes ordered, only 1 pair delivered
• Second order: 3 pairs of shoes ordered, only 1 pair delivered

This means 3 pairs of shoes were never delivered, for a total missing value of approximately €450.

I have been in contact with their customer service for months, exchanging numerous emails. Each time, I received vague responses, promises to “check with the warehouse” or “follow up”, but no concrete solution, no shipment, and no refund.

This is not a one-off mistake. It happened on two different orders, which indicates a serious problem in order processing and customer service.

At this point, I am still missing three pairs of shoes and have received neither the products nor a refund.

Based on my experience, I cannot recommend this company.
If you expect basic reliability, transparency, and respect for customers, be extremely cautious before ordering.

On 6 Oct 2025 I ordered shoes and belts from Royal RepubliQ / Aims of Life (order #110484) for €159.30. Only the belts were delivered, and they are the wrong size; the shoes were never delivered. Despite several written requests and a formal legal notice, incl. CEO in the reply, the company has neither corrected the error nor refunded me after more than 2 months.

Send back a pair of new shoes with damage. After 8 months still no refund. Their excuse, they cannot find them in the warehouse but i have a confirmed receipt of delivery!!! Bad people

Criminal company that should be banned.

Does not pay back my return after multiple months. I have tried to contact through all measures possible

Stole over 100 euros from me. RR are literally thieves, do not take them for a clothes brand. Stay FAR away.

What a shit experience. Ordered a pair of shoes. They were not very comfortable sadly, the raised part of the insole was on the outer sides of the feet rather than inner. Decided to return.
Guess what? They have not given back the full refund. Getting in touch with the customer service is hopeless. I received nearly ten replies they were going to have a look at it asap and make a refund. Had to chance multiple times.
I can’t believe they are treating customers, who own 3 handbags and 2 computer bags from they. I think I will have to find some other brands to spend with, as this was a huge waste of my time. A brand run by a Danish person, as living in Denmark was great, as it’s a trusting society. Clearly here those values are forgotten. Never again.

5 months without a significant response after I submitted complaints about a pair of sandals whose straps came loose after just 1 week of use. Neither quality nor service, only the appearance of quality remains.

I still wonder if the company even exists or if it's a scam. I paid for some boots, never received them, and they didn’t fully refund me. They reply to emails late—if at all—usually after three months. The last email remains unanswered after nearly a year. Have they shut down the company, or is no one managing it? Their behavior towards customers is an absolute disgrace. I do not recommend the products or the service at all. As I said, it's the closest thing to a scam I've encountered in a long time

I had a bad experience with a recent international order. The company refused to refund the VAT, which meant I ended up paying double VAT. Additionally, they listed the VAT on the customs invoice as the full price, so I had to pay even more. When I contacted customer service, they were unable to help. I plan to escalate this to the Netherlands Consumer Protection Agency. I have no complaints about the quality of the products; they are good.

I ordered a pair of shoes which unfortunately were the wrong size. I followed Royal Republiq's non user friendly returns method as per their instructions. When the shoes arrived in The Netherlands they ignored the return notice from customs and were then aired back to me in Australia. This was 3 months ago and I keep getting emailed that my issue is being treated as a matter of urgency. Rubbish! I just want to return the shoes and get a refund but should not have to pay the freight cost a second time. Seems like they just don't care.

After 2 month Still waiting fo my sneakers . 2 pairs for 302,00 euro. Costumer service completely useless. I want my money back!

Bad quality product and non existing customer service. I have inquired about a faulty product now 3 times and haven't heard anything back from them, other than an automated message

ORDER 13377
I bought a pair of sneakers, didn't fit me well so I decided to return the order. I followed the webpage return instructions and the process was succesfull but I didn`t receive any email confirmation nor shipment label. So, since 30 of November I am trying to get a solution. I have written severl emails and nobody find out a solution. It is unbelievable that we are in 2023 and they take 14 days to ask to the shipment department to get a pdf file with the label. To be honest, it is a disagreeable situation to send emails everyday and when they reply it seems that they haven't read you explanation. Very dissaapointed with this brand. It is the second time I buy and the last one.

Warning! Absolutely no response from costumer service.
They sold me a damaged belt. Wrote them several times for instructions on what I needed to do to get a new one. There where no response and after a while and several e-mails send from me without any response I had to decide just to return the belt without their instructions. Thereafter they refunded me the price of the belt and the original shipping cost, but not the cost of the return label I had to buy through their webpage. So now I have had all the trouble, I have no belt and I am a shipping cost poorer ☹

Absolutely horrendous customer service. I have sent a number of emails regarding an order and ZERO response. I called the number they give and this DOES NOT WORK. When the parcel turned up the UPS guy wanted £50 tax which I refused to pay as I had paid delivery on the order online. The UPS guy has returned the parcel to Royal Republic PLEASE CUSTOMER SERVICE get in touch and confirm that you will REFUND.

I feel cheated, i did buy 2 boots through their webpage 1 month ago and didn’t recive it, no support , phones on their webpage are unavailable, i want my money back. Unbelievable treat.

I regret my purchases from this brand - and it is by far the worst quality - 3 days wore new shoes from your brand - twice on a rainy day for 5-10 minutes - water comes in through the sewings ....No words --- Have other brands that resist amazingly - you totally lost me with this crappy quality ....Not to say that you customer service does not reply for a week now

This will escalate with the EU consumer rights as I want my money back

Big Disappointment

Their Doric sneakers are the worst pair of shoes I have ever bought for the price. They are unlined and the raw leather tore my feet to pieces. They have scrimped on quality, gutted the shoe and call it “minimal design”. I bought the Elpique sneaker which was great - beautifully crafted and lined and worth every cent. The Doric is a blatant rip off. Avoid this sneaker like the plague.

Sacha from customer support was incredibly helpful and fast dealing with my bag where the strap had snapped.
Everything was taken care of, and I now have a new bag - some of the best customer service I have witnessed, would recommend everyone buying directly from Royal RepubliQ.

Carl Emil