Products are great. Doctors and nurses apply very quickly. They just overhauled the app and took away some opportunities to earn rewards which transfer into money towards future refills and purchases.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
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This is a very difficult site to navigate. Too many windows and things going on, like games conversations and messages. Things are not clearly explained. I’m only interested in the Musely product I’m... See more
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It was quick and easy to order and products were received in a timely fashion. The hair pill had worked magic in just under two months; I’ve had more growth than I did with another brand in nearly six... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No directions or guidance
No directions or guidance on how to change prescription and that will cost each time and for each prescription very misleading
8 October 2026
Reply from Musely
ld truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you so much for your wonderful review! We're so happy to hear that our Customer Support team was able to provide you with quick and helpful answers to your questions! We know how important timely communication is, and we're thrilled that you had such a positive experience with our team. We're always here whenever you need assistance! Thank you for trusting Musely and for being such a valued part of our community! :)
Zara was efficient and helpful
9 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that Zara provided you with such efficient and helpful support! We love knowing that our team members are making a positive difference in our patients' experiences, and we'll be sure to share your kind words with Zara! We're always here whenever you need assistance. Thank you for trusting Musely and for being such a valued part of our community! :)
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a great experience with our Customer Support team! Providing friendly, helpful, and reliable service is incredibly important to us, so knowing that we made a positive impression truly means so much! We're always happy to help whenever you need us. Thank you for trusting Musely and for being such a valued part of our community! :)
Customer Service FTW!
I had an issue with one of the products in my order (defective packaging) and Musely Customer Support solved the problem quickly - with no cost to me. Good experience!
7 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're so happy to hear that our Customer Support team was able to quickly resolve the packaging issue with your treatment at no additional cost to you! We understand how frustrating it can be when a product doesn't arrive as expected, so it's especially wonderful to know that our team was able to turn things around and provide you with a positive experience. Your satisfaction means so much to us, and we're always here if you need any further assistance! Thank you for trusting Musely and for being such a valued part of our community! :)
Muesly is trash
Muesly is trash, and furthermore they can't take accountability when something goes wrong.
9 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
No waiting time for customer service
No waiting time for customer service, polite and professional cs representative, resolved issues, and followed up. Excellent experience!
8 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such an excellent experience with our Customer Support team! Providing prompt, friendly, and professional assistance is incredibly important to us, so it's especially wonderful to know that our team was able to resolve your concerns and follow up to ensure everything was taken care of. Your kind words truly mean so much to us, and we'll be sure to share your appreciation with our team! Thank you for trusting Musely and for being such a valued part of our community! :)
My dark spots darker
My dark spots on my thighs are getting darker and not fading. The Dermatologist said that this might be the case in my situation, but I am hoping that in another month they are darker than when I started. She said let’s wait and see.
8 October 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
I am writing to share my honest…
I am writing to share my honest experience with your product line. Please note that this is an unsolicited review based solely on my personal results.
I have been using the spot cream, acne cream, eye serum, and the spot peel and anti-aging cream. In my experience, the products are effective and truly work. While these treatments are not an overnight miracle and require a commitment of time, patience, and investment, the results are worth it.
For anyone eager to achieve glowing skin, I believe these are the right products to use.
1 July 2026
Unprompted review
Reply from Musely
Thank you so much for sharing your experience, Abbie! We’re so happy to hear that you’ve had such a positive experience with your treatments and are seeing results that feel worth the time and commitment. We truly appreciate you taking the time to share your feedback and encouraging others who may be on their own skincare journey. Here’s to continuing to love your results!
It works!
It works!! The experience has been positive all the way. The difference in the beginning and now, is so encouraging. I’m relieved and happy that I took a chance on the facial hair remover. The doctor is here if needed. 5 stars across the board.
7 October 2026
Reply from Musely
Thank you so much for sharing your experience, Ginger! We’re thrilled to hear how encouraging your results have been and that you’re feeling happy with your decision to try the facial hair treatment. It’s also wonderful to hear that having access to a doctor when needed has added to your experience. We really appreciate your 5-star review and are so happy to be part of your skincare journey!
Musely has products that actually work…
Musely has products that actually work as advertised. Also, their Customer Service Representatives are very responsive to any issues that may arise from their products and services.
4 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're thrilled to hear that your Musely treatments have lived up to your expectations and that you're happy with your results! It's also wonderful to know that our Customer Support Team has been responsive and helpful whenever you've needed assistance. We always strive to provide both effective treatments and exceptional service, so your kind words truly mean a lot to us. Thank you for trusting Musely with your skincare journey and for being such a valued part of our community! :)
BEWARE OF SCAM
I ordered the spot cream. At first I had a bad reaction of an itchy rash in my face so they sent me a different formula. I used it religiously for 60 days and then asked for my money back because I saw ZERO improvement of my melasma. They said they will not return my money because I didn’t check in with the eNurse, which I had no idea I was supposed to, I had been talking to the prescribing doctor. This company is a scam. Currently trying to get my money back through filing a complaint with my credit card company
7 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
POOR PACKAGING!
UPDATE:
Ahri from Musely reached out and they sent a replacement for my prescriptions. I noticed that the labels were placed lower on the bottles so that they close properly. As long as the bottles are completely closed upon arrival in this manner, I will continue with treatment. So far so good with the Estrogen & Progesterone. If the bottle issue continues, I will update with a new review.
I have been using Musely for about 4 months now and I'm waiting until the end of 6 months to leave a more accurate review on their HRT prescriptions. My complaint is the actual packaging. Twice (including my most recent shipment this week, I have received my prescription and when I open the box, all of the pills have spilled all over the entire box! The first time was the estrogen pill and this time was the Progesterone pill! These are all tiny pills and I had to rinse each one off prior to consuming them! The bottles are NOT sealed with a protective seal and the caps are not properly secured! There should be guidelines regarding this. I have autoship and have sent the USPS tracking number for your reference! Completely unsanitary and may cancel as a result.
1 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
I got a spot cream, more than I signed up for.
I got a spot cream, what I was sure was one time no subscription, then they sent another 2 months later charging an unauthorized $97.00 to my account. Beware this is a very greedy company then when you try to contact them they hide amd will not respond, horrible people to deal with 100% CROOKS
3 August 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Good service
I have three prescriptions through Musely for skincare. I’m pleased with the products and prices but did have a quality issue with one, about halfway through its use. Customer service was outstanding.
2 October 2026
Reply from Musely
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Musely treatments and are pleased with both the products and pricing! While we're sorry you experienced a quality issue with one of your treatments, we're so happy to know that our Support Team was able to provide you with outstanding assistance and help make things right. Your satisfaction means so much to us, and we truly appreciate your patience, understanding, and trust in Musely. Thank you for being such a valued part of our community! :)
Excellent Customer Service
The customer service I received when I needed to update an order was quick, efficient & helpful. Leia was great to work with. Being able to quickly receive assistance in the midst of a busy day was refreshing.
5 October 2026
Reply from Musely
We are so happy to hear that you were able to have great help with your order. Thank you for choosing Musely! :)
Reply from Musely
We love to hear that, thank you for taking the time to leave a review. :)
The number one thing for me
The number one thing for me, they stand behind a product and I have used other products, but this is the best so far I had a issue with a product they handle it very professional and satisfied. I’m waiting on you to come in.
4 October 2026
Reply from Musely
We are so happy to hear that you are loving your treatment. Thank you for being a loyal patient! :)
Stuck by your product and replaced a…
Stuck by your product and replaced a defective item
1 October 2026
Reply from Musely
We are so happy to hear that any issues that you have experienced have been resolved, thank you for choosing Musely. :)
Too many red flags with my initial encounter to buy
I tried to use the new patient offer that was sent to me and it had expired.How in the world can you give a discount code to someone and then rescind it if not used in the timeframe you want it to be used. Red flag right there. Then next thing is I can't find a full ingredient list anywhere I search. Also red flag. I want to know what preservatives are in the formula so I can decide if I want it on my face. Going elsewhere.
4 October 2026
Unprompted review
Reply from Musely
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
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