Murphy Furniture Reviews 

489
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who provide timely updates and careful handling of items. Many people are delighted with the quality and comfort of the products, finding them to be exactly as desired and well-made. The staff, both in-store and online, are frequently commended for being knowledgeable, friendly, and providing excellent service from selection to order completion. However, some customers also noted issues with product quality upon arrival, reporting instances of receiving damaged or faulty items. These experiences sometimes led to delays in resolution or concerns about packaging and handling during replacement.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often highlighting quick and transparent delivery, with many... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the modern... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and receiving... See more

Service

Users describe positive interactions with service, with many reviewers expressing delight and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(489)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered furniture from Murphy Furniture…

Ordered furniture from Murphy Furniture through murphyfurniture.ie. Delivery was on time, and the quality of the product is good for the price. However, the delivery experience was inconsistent—some drivers were helpful while others were unfriendly and unaccommodating. Overall, an average experience.

25 January 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Nagin, your review has been passed onto management.

Rated 5 out of 5 stars

4 foot bed base

Very easy to navigate the website shop - excellent communication with updates and efficient delivery, friendly and helpful staff to deal with

12 January 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sharon, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

We are delighted with our new mattress

We are delighted with our new mattress! Very friendly people and prompt delivery. Thank you

20 January 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Jules, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good product and best customer care…

Good product and best customer care service

30 December 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Jahid, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

The bed is terrific strong and sturdy

The bed is terrific strong and sturdy. It was easy to assemble. The mattress is amazing. Very comfortable. The delivery was prompt . My only problem was sending back the old furniture. I was asked to pay a charge. I did refuse because that was the first I heard of a charge. I didn’t pay it. That was my only complaint

14 January 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Patricia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Bed frame very flimsy

Bed frame very flimsy, not the quality i was expecting.

19 December 2024
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Reply from Murphy Furniture

Hi Inga, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Quick service and friendly

Quick service and friendly

24 November 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Staff are super helpful and we weren't…

Staff are super helpful and we weren't waiting too long for delivery. Very good service and we're very happy with our furniture

1 December 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Kelly, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

It was very unclear when ordering how…

It was very unclear when ordering how long it would take before receiving the item. When it said in stock for pick up, I assumed it was available straight away. When I rung no one seems to know. And when I finally went to pick up there was confusion over where it was. The product itself was good quality, just lack of information when ordering

19 November 2024
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Reply from Murphy Furniture

Hi, we have passed your review to the general managers.

Rated 4 out of 5 stars

Good service and very responsive to queries

Online purchase. I was kept updated of shipping. I was a bit disappointed that it took 2.5 weeks for delivery when product was stated online to be in stock, but I got helpful responses when I chased up about shipping after 2 weeks. Good quality product for the price.

17 November 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Joy, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent choice of quality furniture…

Excellent choice of quality furniture staff were very helpful and friendly answered any questions I had made shopping at this store very enjoyable

17 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Had a dressing table delivered today by…

Had a dressing table delivered today by Arron and Cezary, they arrived on time and both very efficient, friendly and helpful. 👍😁

3 December 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Eamonn, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great products at a good price and…

Great products at a good price and swift delivery. Will buy here again for sure

10 September 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Catriona, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great furniture.

Great furniture.. and timely delivery

13 June 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Julian, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very efficient company

Very efficient company. Very easy to deal with and delivered on time.

5 October 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sylvia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Staff very helpful when choosing a…

Staff very helpful when choosing a couch. It was delivered on time by Dean and Shane who were efficient, friendly and helpful.

19 November 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Marian, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

The customer service was really good

The customer service was really good. The helped me find the best matching sofa for my living room. It was delivered and set up at assembled at home in time. Shane and Kyle from delivery team were really cooperative.

18 November 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Muhammad Ali, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Savannah suite

Very very happy with Savannah suite of furniture, would highly recommend. Staff in Naas so helpful and friendly.

10 October 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Kathleen we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Reasonable priced and fast delivery.

Reasonable priced and fast delivery.
Bought otterman bed same as pictures.
However I bought otterman bed and was tricky put together it's 2 person job especially if never assembled before. Overall good experience.

1 November 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good quality wardrobe

Ordered a wardrobe and was delivered free of charge to my home within 2 weeks. Very happy with quality and delivery.

10 October 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Orla, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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