Murphy Furniture Reviews 

487
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who provide timely updates and careful handling of items. Many people are delighted with the quality and comfort of the products, finding them to be exactly as desired and well-made. The staff, both in-store and online, are frequently commended for being knowledgeable, friendly, and providing excellent service from selection to order completion. However, some customers also noted issues with product quality upon arrival, reporting instances of receiving damaged or faulty items. These experiences sometimes led to delays in resolution or concerns about packaging and handling during replacement.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often highlighting quick and transparent delivery, with many... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the modern... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and receiving... See more

Service

Users describe positive interactions with service, with many reviewers expressing delight and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

487 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(487)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality. Good prices. Excellent delivery service.

28 October 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Carmen, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Dealing with Murphy Furniture was an…

Dealing with Murphy Furniture was an absolutely amazing and positive experience from start to finish. Katiana, in their Tallaght branch, couldn’t have been more pleasant and helpful. She was friendly, welcoming and knowledgeable, giving generously of her time and advice.
The warehouse staff were equally professional, giving plenty of notice of delivery which was carried out on time and exactly as advised. The delivery men phoned on the morning of delivery, as promised, and were really courteous and helpful. I would highly recommend Murphy Furniture to anyone considering purchasing furniture.

15 October 2025
Unprompted review
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Reply from Murphy Furniture

Hi Mary, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great customer service.

Efficient delivery time and the team kept me notified when furniture would arrive!

11 October 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sarah, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Had new Sofa in 3 weeks

We bought our sofa in the Murphy Furnitre in Tallaght. The sales assistant was full of information and very helpful. We had our sofa in 3 weeks. Delivery guys very professional.

24 September 2025
Unprompted review
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Reply from Murphy Furniture

Hi Susie, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Everything from purchase to…

Everything from purchase to installation went like clockwork. Communication re delivery was excellent and the delivery guys were the most mannerly we ever met!

13 October 2025
Unprompted review
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Reply from Murphy Furniture

Hi John, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

We had ordered a bookcase

We had ordered a bookcase. It was to be delivered early September but there was a delay. We had a choice of a full refund or wait till early October. We waited, got word it was ready for delivery but we weren't but there was no problem. Following week it arrived with very good advance notice and 2 lovely delivery guys. Very pleased.

10 October 2025
Unprompted review
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Reply from Murphy Furniture

Hi Anne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Happy with service

Purchased a bed and wardrobe. Good quality product, delivered on schedule, very easy to deal with and schedule delivery. Can't fault them based on my experience.

11 July 2025
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Reply from Murphy Furniture

Hi Colum, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Extremely happy

Happy to recommend this company from the quality of the products, the reasonable price and the excellent customer service. Would order again.

24 September 2025
Unprompted review
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Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

AVOID - No one know what's going on in this company

Ordered online for an item "in stock". Unfortunately their version of "in stock" is different to mine. 2 weeks later still can't get a straight answer on when they expect the item to be delivered to the store. If I was to believe what they tell me apparently they have one van going to Dublin once a week and if your order is on it you'll be lucky LOL. It's all nonsense to be honest, just giving me the run around now and keeping my money. Unless you can walk into one of their shops pick up the item you want, I would avoid at all costs. They're trying to be something they're not if you want to order furniture online do with with someone who knows what they're doing and not relying on a man with a van to deliver to their customers.

So a nice response below to my above review, more nonsense - you know who I am - I'd prefer if you answered my calls and respond to emails with some real information and solved the issue instead of pretending you're actually doing something

18 September 2025
Unprompted review
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Reply from Murphy Furniture

Hi Andrea, Thank you for your review. We're very sorry to hear about the inconvenience you've experienced with your recent online order. We understand that our delivery timeline and communication have fallen far short of your expectations, Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and we hope to have the chance to restore your confidence in our service.

Rated 5 out of 5 stars

Excellent line of good in store

Excellent line of goods in store. Floor staff very helpful. Delivery was as expected and regular communication with updates.

7 August 2025
Unprompted review
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Reply from Murphy Furniture

Hi Teresa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

5 Star

Had a look on their website one day as I was looking for a small corner sofa that wasn't going to break the bank! Found one added it to the cart while I mulled over the purchase for a day or two. They sent me an email with a discount code and I purchased the couch. It was delivered within a couple of days by two young men who were so friendly and helpful. They rang and gave me the heads up that they were on route so I didn't have to sit around all day waiting for them. Highly recommend the company. Great affordable furniture and great customer service. Thanks guys...

25 August 2025
Unprompted review
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Reply from Murphy Furniture

Hi Laura, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good quality. Friendly people

Great lads, keep me updated, helped me bring the mattress upstairs. Very friendly guys. The matress I bought is very good quality. Would buy again and definitely recommend.

17 August 2025
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Reply from Murphy Furniture

Hi Edward, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Poor customer service for online orders

Took my order online which showed in stock. Waited a full week to inform me it was not in stock and was in fact discontinued and issued refund process taking another few working days.

16 August 2025
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Reply from Murphy Furniture

Hi Brian, we have passed your review to the mangers.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, staff were so helpful and the delivery men Alan & Joe were such nice men- they brightened up my day.

14 August 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Fiona, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

online order- good value compared to…

online order- good value compared to market- ongoing regular communication on order progress and in house delivery. Friendly helpful team

22 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Michael, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Brilliant service sofa came so quick…

Brilliant service sofa came so quick and the lads came right up to our apartment and built the sofa! Can’t recommend Murphy’s enough!

21 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service good communication and…

Great service good communication and customer service. Delighted with the quality 👍

19 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi Johanna, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great quality,friendly people and…

Great quality,friendly people and helped me to lift this up from door.

17 July 2025
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent advice given at purchase.

Excellent advice given at purchase.
Delivery arrangements first class

9 May 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Recommend 100%

The presale customer service was out of this world. I had a LOT of questions and all were answered patiently.

9 July 2025
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Rachel, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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