Mulgas Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and professional service, highlighting the efficiency and helpfulness of the staff. Many appreciate the clear explanations provided by engineers and the overall smooth process from booking to job completion. Reviewers frequently mention the punctuality of engineers and their thorough, clean work, often going above and beyond expectations. However, some people were dissatisfied with the company's response to issues that arose post-work, feeling accused and that their concerns were dismissed.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have needed Mulgas's services several times in recent weeks and I cannot praise them enough. The team who organize appointments are friendly, flexible and clear in explaining how the service works.... See more

Company replied

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-ret... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service , we have used Mulgas for many,many years and have never been let down. Just phone the office and one is met with super efficiency from delight ladies. Our service engi... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(248)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Giles fixed the problem!

Giles fixed the problem!! One radiator within my whole CH system mysteriously wasn’t heating - but it was probably the most vital one, being next to where I sit in the evenings. A new pump and non-return valve seem to have done the trick as diagnosed on the initial visit. An appointment was fixed up speedily (more so had I not been going away on the first date offered) and the radiator is definitely nice and hot now. Polite and friendly service- no complaints. Thank you Giles for making my warm knee rug redundant!

25 November 2025
Unprompted review
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Reply from Mulgas

It is great to hear you are nice and cosy :) Thank you for you kind words

Rated 5 out of 5 stars

The heating had gone off suddenly

The heating had gone off suddenly. The building was freezing. I called and Kayleigh did all she could to arrange help at short notice. Steve came out in the morning after a cancellation was early and got the job done. Heating back, no problems. A-Star service.

20 November 2025
Unprompted review
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Reply from Mulgas

Thank you for kind words, we always aim to get out as quickly as possible to get the heating up and running.

Rated 1 out of 5 stars

Poor customer service and work ethic

As a result of an external pipe leak, we had to get a hot water cylinder and overhead tank changed. All was fine till the hot water cylinder was changed and the pressure dropped in our top floor bathroom. When we requested the company to fix the pressure at no additional/reduced cost to us as it had resulted post work, they accused us by saying that the problem could have existed before the work began and they insinuated that we may be lying when clearly the problem was caused after they started work. Such rubbish work ethics and customer service! The only good thing was at least the on ground engineers were polite, cannot say about the management.

13 November 2025
Unprompted review
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Reply from Mulgas

Thank you for sharing your feedback. We’re sorry to hear that you’ve experienced reduced water pressure following the installation works, and we understand how frustrating this situation is. We would like to reassure you that the new hot water cylinder and overhead tank were installed correctly and in line with industry standards. When existing systems are drained and refilled, debris within older pipework can occasionally shift and affect water flow. This is a known risk with pre-existing plumbing and is not the result of faulty workmanship.



As discussed during our visit, we have already carried out initial troubleshooting and explained the likely technical causes. To identify the exact source of the issue, further investigation of the wider system is required. Because this relates to the existing pipework rather than the installation we carried out, any additional diagnostic work would fall outside the original scope and would therefore be chargeable.

We remain committed to helping you find a resolution and are happy to proceed with further investigation should you wish to go ahead.

Rated 5 out of 5 stars

Excellent service as usual

Very friendly and helpful engineer. Excellent service and good value for money. Would not use anyone else

27 October 2025
Unprompted review
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Reply from Mulgas

Many thanks for you kind words, we will pass them onto the engineer

Rated 5 out of 5 stars

Highly recommend Mulgas

Excellent work by Antonio replacing a bath tap, which was a tricky job. Love this company - great customer service and excellent, efficient work. Highly recommend.

10 October 2025
Unprompted review
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Reply from Mulgas

Thank you for your kind words, we will be sure to pass them onto Antonio

Rated 5 out of 5 stars

Responsive and professional

When we first moved to our house there were serious problems with the heating systems, particularly regarding underfloor heating. We had 3 companies give us quotes for work, 2 of which recommended completely tearing out and reinstalling the systems. Mulgas identified the issue and fixed the existing installation with minimal disruption. They have subsequently helped us replace or repair thermostats, pumps and expansions vessels, and are always responsive. Recently they were able to replace our boiler within a week of the initial callout, minimising disruption to our tenant. Great people, great work!

7 October 2025
Unprompted review
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Reply from Mulgas

Thank you for kind words, our priority is always offering the most cost effective, less disruptive solution and we are delighted to have obliged.

Rated 5 out of 5 stars

Very nice and friendly fitter

Very nice and friendly fitter. Fitted boiler without any disruption to us. Would recommend our fitter George.

23 September 2025
Unprompted review
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Reply from Mulgas

Thank you for kind words and recommendation , which we have passed onto George.

Rated 5 out of 5 stars

We have received excellent service from…

We have received excellent service from Mulgas. New Bosch boiler was installed September, 2024 and first year service this September. Thoroughly recommend Mulgas,

8 September 2025
Unprompted review
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Reply from Mulgas

We are delighted to hear your comments, thank you so much for taking the time to review.

Rated 5 out of 5 stars

Mulgas are so brilliant!

Mulgas are so efficient and professional! I'm so impressed with them.

They sent me an email to remind me that my boiler was due for a service; I booked an appointment for them to come and service it; their engineer turned up promptly on the day and did an excellent job. He was very thorough, pleasant and efficient.

I am very happy to recommend Mulgas ... they are brilliant!

26 August 2025
Unprompted review
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Reply from Mulgas

Thank you for sharing you comments, our aim with the boiler reminder sheet is to make life easier for our customers and it is great to hear we have achieved this from start to finish.

Rated 5 out of 5 stars

Great service

Mulgas called me to see if I was available for the engineer to service my boiler earlier than planned, as a job had been finished. I was delighted. He came and was courteous & friendly, explaining every step of the service. All was well and the job completed very
satisfactorily. Thank you Mulgas!

12 August 2025
Unprompted review
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Reply from Mulgas

Many thanks for taking the time to share your experience with Mulgas, we really do appreciate your kind words. We aim to provide excellent customer service and it is great to hear we have got it right.

Rated 5 out of 5 stars

Excellent

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it with a new one. Whilst a lot upfront over even 2 years this will be cheaper than another breakdown and replacement part. Service great too - squeezed it in in middle of the summer hols.

9 August 2025
Unprompted review
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Reply from Mulgas

Thank you for you kind words and your valued custom. We hope you enjoy your new boiler, if you would like to take advantage of our offer of 5 services for the price of 4 please give us a call.

Rated 5 out of 5 stars

This is a great company

This is a great company. Their engineers are professional, highly knowledgeable, polite, friendly and very clean workers. I’d have no hesitation in highly recommending them, both for routine maintenance but also emergencies - they saved the day for us when our heating broke down last Christmas Eve. Special praise for Antonio who is a real professional.

29 July 2025
Unprompted review
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Reply from Mulgas

Thank you for you kind words, we are delighted to hear that you are happy with our service and happy to recommend our service to others. We are grateful for your continued custom.

Rated 5 out of 5 stars

I have used Mulgas for 10 years

I have used Mulgas for 10 years. The telephone team are excellent and very helpful. The engineers always arrive on time and are always polite and efficient. The work is excellent. I would also recommend them for plumbing. An excellent company and I would wholeheartedly recommend them.

8 July 2025
Unprompted review
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Reply from Mulgas

Thank you for your review and for your loyalty. We do pride ourselves on our customer service from the first contact to our office, right the way through to completion of the job and delighted to hear we have consistently achieved this:)

Rated 5 out of 5 stars

Reliable, efficient and friendly

I moved into a Woking flat in 2021 with a pressurised hot water cylinder. When looking for someone to undertake the annual service I was recommended Mulgas and they did not disappoint. I have had an excellent experience every time. Friendly, efficient and knowledgeable engineers and the customer service is truly excellent. I appreciated being reminded of my need to book my annual service and the staff were very helpful. I wouldn't hesitate but to recommend.

5 July 2025
Unprompted review
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Reply from Mulgas

Thank you for taking the time to review our Company. We are delighted to be chosen to undertake your annual service, and that the reminder service we provided is helpful. You kind words regarding our customer service will be passed onto the team - thank you once again.

Rated 5 out of 5 stars

Mulgas provides exceptional service

Mulgas has serviced our boiler for many years and recently installed an outdoor hot tap which we are very pleased with. All the engineers are very professional and pleasant, particularly Giles. I wholeheartedly recommend this fantastic company!

27 May 2025
Unprompted review
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Reply from Mulgas

Thank you so much for your kind words, we will pass these onto Giles

Rated 5 out of 5 stars

Always helpful and very responsive

Always helpful and very responsive. They answer quickly with great suggestions and always put the customer first I had an annual service today. Came when they said they would, worked quickly but thoroughly and carefully too. Changed batteries for me in the thermostat Thank you Mulgas. You always come up trumps.

20 May 2025
Unprompted review
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Reply from Mulgas

Thank you for taking the time to share you kind words, we are delighted to hear that you are happy you are delighted with our service

Rated 5 out of 5 stars

A timely quote and replacement gas boiler

A timely quote was provided, and, even better, a very timely replacement for my gas combi boiler at a competitive rate was provided. The installer did a fantastic job, and all waste was removed. I will use Mulgas for future gas safety checks in addition to a yearly service. Everything went as expected. I'd be happy to recommend them.

9 April 2025
Unprompted review
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Reply from Mulgas

Thank you so much for you kind words, we are so pleased to hear you will be coming back to us for you gas checks:)

Rated 5 out of 5 stars

We have used Mulgas for years for…

We have used Mulgas for years for boiler servicing. Recently we had a broken kitchen tap. the Mulgas team were excellent at dealing with my enquiry, organising the parts and next day repair. Thank you. We will continue to recommend you to our friends and neighbours.

28 March 2025
Unprompted review
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Reply from Mulgas

Thank you so much for you kind words and for continuing to use and recommend us

Rated 5 out of 5 stars

Only an annual Boiler service

Only an annual Boiler service, but top all-round service from booking to completion of the work.
Can't fault.

7 April 2025
Unprompted review
Mulgas logo

Reply from Mulgas

Thank you for you kind words, our aim is to provide the very best service for our customers

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