Goods never arrived, there was no guidance at point of sale on how long delivery took. When I checked it said ‘out for delivery’. 11 weeks later nothing arrived, no photo confirming delivery. I contac... See more
Company replied
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See what reviewers are saying
Choice of customized images and colour's for the mug helped make the mug representative of our dog and his mom.
Had ordered for the first time and the mug had been delivered to my bestie for her birthday but arrived damaged no bubble wrap for protection . Tried to make contact but no response . My bestie’s birt... See more
Company replied
Super customer service from Maxwell Sterling, he noticed a wee issue with my order that was my own fault, but recognising that it didn't seem quite right he emailed me saying what he'd spotted and did... See more
Company replied
Company details
Written by the company
Welcome to Muggby, your premier destination for personalised mugs and unique gift ideas in the UK! At Muggby.co.uk, we specialise in creating high-quality, customisable ceramic mugs perfect for any occasion, whether it's a cosy morning coffee, a soothing hot chocolate, or any hot beverage you cherish. Our mugs, proudly made in the United Kingdom, feature glossy white exteriors with colourful rims, insides, and handles, making each sip a visually delightful experience. Our commitment to excellence is reflected not only in the vibrant and durable prints of our mugs but also in their practicality – every mug we offer is both dishwasher and microwave safe. We've conducted rigorous product safety tests through independent third-party laboratories to ensure the highest standards for you and your loved ones. At Muggby, we believe that every mug tells a story. Whether it's a gift for a best friend, a token of appreciation for colleagues, or a personal treat, our mugs serve as a canvas for your expressions and emotions. Our product range extends beyond mugs to include other personalised items, all designed with the same attention to detail and quality. Discover why customers across the UK choose Muggby for their personalised gifting needs. Our Trustpilot profile is a testament to our dedication to customer satisfaction and quality. Join our community and make your moments memorable with Muggby – where your imagination brews to life.
Contact info
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, United Kingdom
- contact@muggby.co.uk
- muggby.co.uk
4.1
Great
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful customer service
I ordered myself and my best friend matching mugs for her birthday.
Unfortunately the courier messed me about claiming they were unable to deliver my order despite never having issues for others delivering to me and noted they were returning my item.
I contacted Muggby and got the best and most helpful service I could have ever asked for!! They assisted in finding out exactly what was going on with the courier and as they had it as being returned to sender, a replacement was sent swiftly and arrived a couple of days later.
Overall I’m extremely pleased with the helpful service and was worth the wait for a beautiful gift for my friends birthday ☺️ Highly recommended to all my family and friends for sure
21 May 2025
Unprompted review
Reply from Muggby
Thank you so much for your amazing review, Em! 😊
We’re absolutely thrilled that you and your best friend were happy with the mugs and that we could support you throughout the delivery issue.
Your kind words mean the world to our team, and we’re so glad the replacement reached you just in time. Helping create meaningful gifts is what we love most 💛
Thanks again for recommending us — we’d be honoured to serve you and your loved ones again in the future!
Warm wishes,
Maxwell Sterling
Customer Service Manager | Muggby
📧 contact@muggby.co.uk
🌐 www.muggby.co.uk
“Crafting unique and personalised items, delivered swiftly. Your satisfaction is our priority.”
Mugs
Unfortunately I ordered same one twice but other wise they were great exactly what I ordered
6 May 2025
Reply from Muggby
Thanks for the kind words! We’re so glad to hear the mugs were exactly what you ordered.
If you accidentally ordered a duplicate, feel free to reach out — we’ll be happy to help however we can!
Really nice product
29 April 2025
Reply from Muggby
Thanks so much for your kind words!
We’re really glad to hear you’re happy with your product. Don’t hesitate to come back if you ever need another personalised gift — we’d love to have you again!
No no I said no
13 April 2025
Lovely item.
6 March 2025
Beautiful family mugs
Exactly what I ordered,arrived on time and packed well . Would 100% recommend and use again.
7 March 2025
My niece loved the mug.
Delivery wasn't the fastest, however the product was lovely and my niece loved it. It was the only site like this that had the exact colour of her huskies.
7 March 2025
The mug was smaller than expected
The mug was smaller than expected. Even before it came I was being hassled to write a review. The delivery time seemed quite slow.
2 March 2025
Reply from Muggby
Thanks for your feedback.
Our mugs are 11oz, which is the standard size for personalised mugs — but we understand expectations can vary, and we’ll take your comment into account.
The review request is sent automatically once the order is dispatched, but we’re sorry if it felt too soon.
We hope you enjoyed the mug design nonetheless, and we appreciate you ordering from us.
Ordered a mug for my daughter's friend…
Ordered a mug for my daughter's friend which arrived quickly and looks great. The quality of the mug and printing is very high. I also had to contact Muggby as I coudn't find a confirmation email - turns out I'd used a different email address but they were very quick and helpful responding to my email.
26 February 2025
Unprompted review
Order process quick / delivery slow
Order process quick and straightforward. Delivery was slow 9 days from order to receipt.
14 February 2025
Reply from Muggby
Dear Philip,
Thank you for your feedback! We’re glad to hear that you found the ordering process quick and straightforward. However, we’re truly sorry that the delivery took longer than expected.
While we always aim for fast dispatch and delivery, occasional delays can happen due to high demand or courier issues. We appreciate your patience and your support, and we’ll continue working to improve our service.
If there’s anything else we can do for you, please don’t hesitate to reach out!
Best regards,
The Muggby Team
Good Quality Mug
Ordered a mug for my friend as a present. Website easy to use and you can preview your mug too. It arrived within 4 days of ordering and was perfect. Good quality and design was colourful. I’m sure my friend will love it!
13 February 2025
Reply from Muggby
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you found the website easy to use and that the preview feature was helpful. 😊
It’s great to know that your mug arrived quickly and that you’re happy with the quality and design. We hope your friend loves it as much as you do! 🎁💚
If you ever need another personalised gift, we’d be happy to help!
Best regards,
The Muggby Team 💚
Came quickly and was good quality
Came quickly and was good quality. Thank you 🙏🏻
I would suggest an option to represent kids though, as there’s only a choice of adults on the ‘best friends’ cup with the dog. Other than that, great, thanks!
6 February 2025
Reply from Muggby
Dear Amanda,
Thank you so much for your kind review! We’re delighted to hear that you’re happy with the quality of your mug and that it arrived quickly. 😊
We truly appreciate your suggestion about adding options for kids in the “Best Friends” design. That’s a great idea, and we’ll definitely take it into consideration for future updates! ✨
Thanks again for your support, and we hope to serve you again in the future! 💚
Best regards,
The Muggby Team 💚
Really pleased with my cat mug.
Really pleased with my personalised cat mug. The cat colour and hair colour are perfect and the website was very easy to use when selecting the colours. My order arrived well packaged in just over a week. A great company to deal with.
5 February 2025
Unprompted review
Reply from Muggby
Thank you so much for your kind words! 💚 We’re delighted to hear that your personalised cat mug turned out exactly as you envisioned. It’s always our goal to make the process easy and enjoyable for our customers.
We appreciate your support and hope to see you again for more personalised gifts in the future! 😊✨
Very professional
4 February 2025
Very happy with my mug
11 January 2025
Reply from Muggby
Thank you so much for your kind words! We’re thrilled to hear you loved the mug and that it arrived promptly. Your satisfaction means the world to us. If there’s anything else we can do for you, feel free to reach out. 😊
Have a wonderful day!
The Muggby Team
Great customer service
Great customer service! There was some confusion on an order but the customer service team were extremely helpful with my order. I will certainly purchase from them again.
13 December 2024
Unprompted review
Reply from Muggby
Thank you so much for your lovely feedback! We’re delighted to hear that our customer service team could assist you and resolve the confusion with your order. Your support and trust mean everything to us, and we look forward to serving you again in the future. 😊
Warm regards,
The Muggby Team
It as very quick on delivery and the…
Personalised mug. It was very quick on delivery and the product is just wonderful. A satisfied customer who will definitely recommend and use again
2 December 2024
Reply from Muggby
Thank you for your kind words! We’re thrilled to hear you loved the personalised mug and that our delivery met your expectations. Your satisfaction is our priority, and we’re so grateful for your recommendation. We can’t wait to serve you again! 😊
Warm regards,
The Muggby Team
Reply from Muggby
Thank you for your lovely feedback! We’re so happy to hear the mug was a hit—hopefully, your hubby will be just as pleased! 😊
Warm regards,
The Muggby Team
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